下面是小编为大家整理的外贸投诉解决问题情景对话（共含9篇），如果喜欢可以分享给身边的朋友喔!同时，但愿您也能像本文投稿人“前在后前面”一样，积极向本站投稿分享好文章。
A: We have some quality-control problems. Mr. Zhang. We need tc go to the source to work them out.
A:张先生，我们有一些品质管理的问题。我们必须找出问题的根源并且设法解决。
B: What problems are you having.exactly?
B:你们究竟有什么问题呢?
A: The complaint rate for our new product line is very high. almos eight percent.
A:对我们新产品的投诉率很高，几乎高达百分之八。
B: That is high.
B:这的确很高
A: Yes. We keep finding problems when testing the sound boards.
A:没错。我们在测试声卡时一直在找问题。
B: But your promotional materials claim the broads are the leas expensive of their types on the market.
B:可是这是你们的促销材料上称这种声卡是市场上同类产品中最便宜的。
A:The least expensive. but still fully functional. And we think that your factory needs to take measures to improve quality-control.
A:我们是要最便宜的但是也要要完备的功能啊。我们认为你们的工厂需要采取有效措施来改善你们的品质管理。
B:That will involve additional expenses for us.which we will have to pass on to you as a rate hike.
B:那就意味着我们会有额外的开支，而我们会把的东西，落选者价格增加的部分转嫁到你们身上。
A:I am afraid that is not acceptable. Your contract says that you will deliver a product with a reject rate of less than six percent.Well. I will tell you that. Mr. Li.
A:这恐怕我们无法接受。你们的合同上说你们会以低于百分之六的瑕疵率交货的。
B:I will review the contract and talk with management. Then we x^Jill get together and hash this out.
B：嗯，李先生，我跟你说，我会再看一遍合同，并和管理部门讨论一下。然后我们会一起讨论并解决这个问题的。
下面是外贸合同解决问题的情景对话，一起来看看吧。
work the problems out 解决问题
a: we have some quality-control problems, mr. zhang. we need to go to the source to work them out .
b: what problem are you having, exactly?
a: the complaint rate for our new product line is very high, almost eight percent.
b: that is high.
a: yes. we keep finding problems when testing the sound boards.
b: but your promotional materials claim the broads are the least expensive of their types on the market.
a: the least expensive, but still fully functional. and we think that your factory needs to take measures to improve quality-control.
b: that will involve additional expenses for us, which we will have to pass on to you as a rate hike.
a: i am afraid that is not acceptable. you contract says that you will deliver a product with a reject rate of less than six percent.
b: well, i will tell you what, mr. li. i will review the contract and talk with management. then we will get together and hash this out.
重点讲解：
1. work out 努力完成，解决
2. hash out 其词义与用法几乎等同于work out，不过稍有差别，它的意思是“经过长时间讨论后解决，仔细讨论”。例如：
the teacher asked them to sit down together and hash out their differences. 老师要他们坐在一起讨论，以消除分歧。
a: 张先生，我们有一些品质管理的问题。我们必须找出问题的根源并且设法解决这些问题。
b: 你们究竟有什么问题呢?
a: 我们对新产品的投诉率很高，几乎高达百分之八。
b: 这的确很高。
a: 没错。我们在测试声卡时一直在发现问题。
b: 可是这是你们的促销材料上要求这种声卡必须是市场上同类产品中最便宜的。
a: 我们是要最便宜的但是也要有完备的功能啊。我们认为你们的工厂需要采取有效措施来改善你们的品质管理。
b: 那就意味着我们会有额外的开支，而我们会把价格增加的部分转嫁到你们身上。
a: 这恐怕我们无法接受。你们的合同上说你们会以低于百分之六的瑕疵率交货的。
b: 嗯，李先生，我跟你说，我会再看一遍合同，并和管理部门讨论一下。然后我们会一起讨论并解决这个问题的。
下面是有关外贸投资环境情景对话，一起来看看吧。
投资环境信息
A: How do you do. I need your help in selec.ting a toreign market to invest!
A:你好。我需要你帮助我选一个外国市场来投资。
B: Fine I have your letter.acid "ve made Some notes .
B：很好。我收到你的来信，我已经做了一些笔记。
A: How can I find out xvhat countrie to invest?
A：我该怎样寻找要去投资的国家?
B: We have quite a lot of import and export informationand can give you figures on population consuniption production and foreign exchange reserves.
B:我们有相当多的出口和进口的信息，并且可以给你一些有关人口、消费、生产和外贸的数据。
A: Great want to qet an idea of the purchasing ability in various countries
A:好极了。我想知道不同国家的购买力。
B: But you're also going to have to give some attention to tracje restrictions. You can get much information about environment of invesment.
B:你同时注意一下贸易限制。你可以获得许多投资环境方面的信息。
发生根本性的变化
A: Excuse me. Prof. Ren.l want to ask you a question?
A:打扰一下，任教授，我能问个问题吗?
B: Go ahead.
B:可以。
A: What will happen after your country joins WTO?
A:加人世界贸易组织后，你们国家将有什么改变?
B: Essential changes will take place at the core of this ancient country. WTO will put an end to our country's economic isolation once and for all. Our country's WTO entry w川 boost investor's confidence and open even more markets and areas for foreign firms.
B：必要的变化会发生在这个古老国家的核心，WTO将彻底终结我们国家的经济孤立，我国加入WTO将提振投资者的信心和开放更多市场和外国公司。
A : WTO offers challenges as well as opportunities.
A:入世既是机遇又是挑战。
B:That's right. Since the beginning of the reform.our country has proceeded bit by bit on its way to WTO membership and has become more open-minded in the process.
B:对，自从改革开始，我国一步一步地向成为世贸成员国前进，并且在这一进程中越来越对外开放。
以下是外贸退货情景对话，一起来学一学吧。
return of goods
退货
a: the painwork on the body of the cars has become discolored.
汽车上的外漆都褪色了。
b: we have looked into the matter and found it was due to a chemical imbalance in the paint used in spraying the vehicles.
这事我们已经调查了，发现喷这批车使用的油漆成分比例不当。
a: i'll return the goods to you, postage and packing forward.
我把货退给你们，邮费包装费到付。
b: actually we are taking these models out of production and calling in all those that we have supplied.
事实上，我们已不生产这一型号的车了，以前供应的车也要收回来。
a: that's fine. when do you think we can get the replacements?
那很好。你认为什么时候换货能到?
b: we have contacted our own suppliers and they said the replacements are on their way to us by express train. you should receive them within a week.
我们和供货商联系过了，他们说换货用直达火车运输，已经发过来了了，一周内就能收到。
a: this is our initial order with which you and we are far from satisfied.
这是我们首次向你们订货，结果很不令人满意。
b: i apologize for the inconvenience and please permit me to point out that this kind of fault rarely occurs in our fatory. this is the first time, and i promise, it'll also be the last time. please trust me.
给您带来了不便，我深感歉意。请允许我指出一点，我们的车很少出这类问题。这是第一次，我保证也是最后一次。请相信我们。
词汇精学：
1. forward 本文中的意思是“预约的，货的，预定的”
1) adj. 向前的;早的;迅速的
eg. the message may also have a forward and reserve routing paths.
消息也可以具有一个向前的和保留的路由通道。
adv. 向前地;向将来
eg. it is this nameless fear which blocks our efforts to move forward.
它是阻塞我们的努力向前地移动的这种无名的恐惧。
vt. 促进;转寄;运送
eg. the hi-tech has put forward our production this year.
高科技促进了我们今年生产的发展。
n. 前锋
eg. he is marking their forward closely.
他紧紧盯住他们的前锋。
2) payment forward 预付货款
buyer must forward payment within 3 days of winning this auction.
买方必须在3赢得了这次拍卖。
短语学习：
1. call in 在文中是“ 收回 ”的意思
召集;召来
eg. do you mind if i call in you this evening?
你不介意今晚我们去拜访你吧?
eg. you may find a new apartment or decide to call in the painters or repair men.
你可能会找到一件新公寓或是决定打电话叫油漆匠或修理工来。
2. far from 远非，一点不……
eg. i’m far from content.
我一点也不满意。
在外贸中怎么提醒对方履行合同呢?来看看这篇情景对话就知道了!
are you worrying about the non-execution of the contract and non-payment on our part? 你是否担心我们不履行合同或者拒不付款?
of course not! 当然不!
we must observe the contract and keep our words. 我们应当尊重合同，恪守诺言。
once a contract is signed, it has legal effect. 合同一旦签署就具有了法律效力。
you have no grounds for backing out of the contract. 你们没有正当理由背弃合同。
we always believe you can carry out the terms of our contract to the letter and stand by what we say. 我们相信你们可以做到坚持重合同，守信用。
?is it possible to cancel the contract while it's in effect? 在合同生效之后还有可能撤销合同吗?
you can't cancel the contract without first securing our agreement. 如果没有实现征得我们同意，你们不能取消合同。
in case one party fails to carry out the contract, the other party is entitled to cancel the contract. 如果一方不执行合同，另一方有权撤销该合同。
the contract comes into effect, we can not go back on our word now. 合同已经生效，我们不能反悔了。
any deviation from the contract will be unfavorable. 任何违反合同之事都是不利的。
?can you carry out the contract on time? 你们能够如期履行合同吗?
of course! 当然!
i am sure that shipment will be effected according to the contract stipulation. 我保证我们能够按合同规定如期装船。
这是有关网上购物利弊的一段外贸口语情景对话，一起来看看吧。
advantages and disadvantages of online-shopping网上购物的利弊
a: what do you do with surfing the internet?
您在网上做些什么?
b: well, finding out the latest news, chatting with some friends, playing games and things like that.
浏览新闻，与朋友聊天，玩游戏，诸如此类的事情。
a: have you ever bought anything this way?
您在那里买过东西吗?
b: no, never. i don't feel like shopping that way.
从来没有。我不喜欢那样买东西。
a: why? isn't it convenient for you to shop without moving to a store like this?
为什么?您不需要像这样来到商店就可以购物，难道不方便吗?
b: on-line shopping sounds easy and convenient, but it presents many problems.
网上购物看似简单方便，实际存在很多问题。
a: would you say more details?
能说得具体点吗?
b: it's not safe to reveal some information of the credit card to a stranger.
把自己的信用卡的信息透露给一个陌生人是不安全的。
a: yeah, some criminals sometimes make use of the internet.
是啊，一些犯罪分子会利用网络作案。
b: also the quality of the goods is not guaranteed, as we must pay first.
因为是先付款，一些商品的质量难以保证。
a: that's true. and that's what troubles some on-line shoppers as well.
确实如此，这也是许多网上购物者遇到的问题。
b: and the most important thing is shopping on line deprives the pleasure of shopping. it's nothing like the real shopping here, short of pleasure of communication with real people, and relaxation.
最重要的是，网上购物剥夺了购物的乐趣。它和在商店购物不同，缺少人与人的沟通和放松的乐趣。
a: good points. thanks very much.
您的观点很对。多谢!
b: my pleasure.
不客气。
重点讲解
1. feel like doing someting 想要做某事情
we'll go for a walk if you feel like it.
你愿意的话，咱们就去散散步。
i feel like having a drink.
我想喝点酒。
2. surf the internet 上网;上网冲浪;网上冲浪;浏览因特网
do you ignore it and surf the internet?
你会完全无视它，然后继续上网?
3. do with 利用，处理;需要;忍受;与……相处
this is so easy to do with all the technology available to you.
这件事做起来非常容易，你可以利用所有可用的技术。
4. make use of 使用，利用
but how will people make use of this kind of computing?
可是，人们究竟会如何使用这种方式的计算呢?
5. short of 缺乏;不足;除……以外
short of war, how do you punish a state that has nothing?
除了战争，人们还能怎样惩罚一个一无所有的国家?
6. nothing like 没有什么能比得上;一点也不象
i am inclined to think that, in a good or bad sense, there is nothing like it in the world.
我认为不论是在好的或坏的方面，世界上没有一样东西是如它想象的。
以下是一段外贸市场调查的情景对话，一起来读读吧。
赵先生: I went over the sales figures in the market research report. If you take that report and compare it with our survey of consumer buying habits.there`sonly one conclusion.
我看过市场调查报告中的销售数字.如果拿这份报告和我们对消费者购物习惯所做的调查相比.只有一个结论.
约翰: What's that?
什么结论?
赵先生: It seems this market is sensitive to price. When our product was marketed up at a higher introductory price. Our sales after product launch were low. At a discounted introductory price, we landed more sales.
市场似乎对价格很敏感.我们的产品一开始价格标得较高.因此投放市场后.销售量非常低.定价打折之后.销售量则大增.
约翰: So, we should start low?
那么我们应该把定价调低吗?
赵先生: I think that would be a good idea. Price is an important variable in our market,so we can use it to build our customer base. If our customers get hooked on the low introductory price,they will buy and become more loyal to our brand.Later on,when we hit a
我想这主意可能不错。价格在我们市场上是个重要的变量，所以我们可以利用价格建立我们的顾客基数。如果顾客被我们的低价位所吸引，他们就会购买我们的品牌并成为我们较忠实的消费者。日后我们创下销售记录，打下良好的顾客基础之后.我们再把价格提高.
约翰: That sounds like a really clever marketing strategy.
这听起来真是个聪明的销售策略.
赵先生: This is a very competitive market. We`ve got to come up with a few clever strategies in order to keep our place on top.
这是个充满竞争的市场.我们不得不想出几个更聪明的办法来保持我们的领先地位.
约翰: I think our main strength is with young consumers.
我认为我们的主要力量应集中在年轻消费者身上.
赵先生: You remind me. I have another idea now.
你提醒了我.我又有一个主意了.
下面是有关外贸贸易关系的情景对话，一起来看看吧。
enter into business relations
a: good morning! my name is john white, import manager of the garden trading company in new york.
b: oh, how do you do, mr white? my name is li ming, here is my card.
a: nice to meet you, mr li. we have learned about that you specialize in the export business of electronic products. as you enjoy the highest reputation in the commercial circle we'd be pleased to enter into business relations with your firm.
b: we shared the same desire. have you seen the display of our products in the exhibition hall downstairs?
a: yes. i had a look just now. i feel we can do a lot of business in this line.
b: sure, we can. you know, we've been in this line for more than twenty years. and i think our price is competitive comparing with those in the world market.
a: our company enjoys a history of more than twenty years. we have wide connection with wholesalers and retailers all over the america. and we have good reputation in the commercial circle.
b: thank you for your information. we can hold more talks later on business details.
a: sure.
重点讲解：
1. learn about 了解，知道
例句：to study english, and to learn about the culture. 去学英语，学习他们的文化。
2. specialize专门从事, 专攻,专门研究
例句：many students specialize in engineering. 许多学生专攻工程学。
3. in this line 在这个行业，在这个领域
例句：i’d like to know that what you can offer in this line. 我想知道你们在这方面的供货情况。
4. wholesaler n. 批发商
5. retailer n. 零售商
a: 早上好!我是约翰?怀特，纽约加登贸易公司进出口部经理。
b: 您好, 怀特先生。我叫李明，这是我的名片。
a: 见到你很高兴，李先生。得知贵公司专门经营电子产品的出口业务。因贵公司在商业界有极高的信誉，我们很乐意与贵公司建立业务关系。
b: 我们也有同样的愿望。您看过楼下展厅里我们的电子产品的展示吗?
a: 是的，刚刚看过。我觉得我们在这方面有很多生意可以做。
b: 当然。您知道我们从事这个行业已二十多年了。我认为与世界市场上同类的产品相比，我们的价格是很有竞争力的。
a: 我们公司有二十多年的历史。与全美的批发商和零售商有着广泛的联系。在商界有很好的声誉。
b: 谢谢您的信息!有关生意细节方面的事情我们可以随后再谈。
a: 好的。
下面是一则关于补偿贸易的外贸情景对话，一起来看看吧。
补偿贸易compensation trade
a: i have to tell you that we're short of foreign exchange. could you undertake compensation trade?
我不得不告诉您我们现在外汇不足。能否采用补偿贸易方式呢?
b: that's ok. we often import ready-made dresses from abroad.
可以。因为我们常常从国外进口成衣。
a: you agree to buy back? then we can overcome foreign exchange difficulties.
您是说我们可以回购?那我们就可以克服外汇短缺的困难了。
b: yes, you can pay for the equipment with the ready-made dresses produced by the equipment.
是的。你们可以用该设备生产出来的成衣偿付该设备的购买成本。
a: that's pretty good. would you like to do total compensation trade or a partial trade?
这太好了。您选择全额贸易还是部分补偿贸易?
b: it depends on your payment capability.
这样看你们的支付能力了。
a: in my opinion,total compensation trade is better.
在我看来，全额补偿贸易比较好。
b: ok.
好的。
a: we require that the equipment and technology to be provided by you should be up to our condition of production.
我们要求你方提供的设备和技术应达到世界先进水准，价格合理，适合我方生产情形。
b: i agree with you. but how long will you need before you can complete the payment?
我同意。但是你们需要多长时间补偿呢?
a: the commonly accepted period is 3 to 6 years. we're sure to try our best. we shall reimburse you the total value of the entire equipment by installments in 4 years.
通常的惯例是3~6年。我们一定会尽快的。我们将在四年内向你分期偿付全部设备的总价。
b: that sounds great. good products take good raw materials. so please make sure to use good raw materials. so please make sure to use good raw materials.
听起来不错嘛。但是生产好的产品必须要有好的原材料。所以请一定要用好的原材料。
a: please provide us with the good equipment and outstanding technical staff as well.
也请贵方一定要为我们提供好的设备和优秀的技术人员。
“in my, your, etc opinion”意思是“按照我的，你的……看法”，例如：in my opinion and in the opinion of most people, it is a very sound investment. (按照我的和大多数人的观点，这是很可靠的投资。)“opinionated”意思是“固执己见的，武断的”，例如：he is the most opinionated man i know. (他是我认识的最固执己见的人。)
★ 职场加班情景对话
★ 外贸投标英语对话
★ 外贸午餐点菜对话
