下面给大家分享商务英语：好用的办公室电话英语（共含7篇），欢迎阅读!同时，但愿您也能像本文投稿人“没烟抽的日子”一样，积极向本站投稿分享好文章。
商务英语：好用的办公室电话英语（2）
6. She is not here but you can call her machine.
她不在这里, 但是你可以打她的电话答录机.
老美管电话答录机叫 answering machine 或是也有少数人叫 answer machine. 但是在一般的对话中常常简称 machine. 例如 “You can call her machine.” 就是说, 你可以打她的电话答录机留言. 或是你打电话给某人, 但你想他很可能不在, 这时你就可以说, “I'm expecting a machine.” (我想会是电话答录机接的电话.) 如果是 “I want to check on my machine.” 则是说我要检查电话答录机里的留言.
记得喔! 通常人家讲 someone's machine 时百分之九十九都是指电话答录机而言, 你可别傻傻地问人, “Answering machine?” 像六人行 (Friends) 里有一集 Chandler 说, “I got her machine.” 结果 Joey 还呆呆地问他, “Her answering machine?” Chandler 就讽刺 Joey 的无知说, “No. interestingly enough, her leaf blower (machine) picked up the phone.” (很有趣喔, 不是电话答录机喔! 而是她的吹落叶机接的电话.) 注: 美国的u叶都不是用扫的, 而是用吹的, 很神奇吧? 而 leaf blower 就是那种背在身上拿来吹落叶的机器啦!
7. I'm interested in your CRM software. Can you give me an quote?
我对你们的客户关系管理软体有兴趣, 能跟我报个价吗?
之前讲的都是别人打电话进来要怎么回答, 现在要讲的是如果你打电话给别的公司要怎么讲. 通常你会打电话给别的'公司不外乎以下几种状况: 询价, 下订单, 追踪订单, 应征工作, 推销产品等等. 首先谈到询价. 如果只是要请对方大略地估个价钱, 你可以说, “Can you give me a quote?” 或 “Can you give me an estimate?” 但是提醒大家, 这个 quote 发 /kwot/ 的音, 记得要特别强调那个 /wo/ 的音, 不然老美会以为你在说 coat /kot/ 或是 court /kort/ 这个字. 这种情况就发生在我身上不只一次, 有一次拿车去修车厂估价, 我跟技工说, “Can you give me a quote?” 他却回答我, “You need a coat?” 扯了半天他才搞懂, 后来我才知道原来自己 quote 的音发错了. 所以最好的办法就是用 estimate, 这个字是绝对不会发错的.
另外, estimate 和 quote 也可以指‘报价单’而言, 例如你可以要求别人, “Can you send me a sample with an estimate ASAP?” (能不能请你尽快送一份样品和报价单给我?)
商务英语：好用的办公室电话英语（1）
1. ABC corporation. May I help you?
ABC 公司, 我能帮你什么吗?
这句话算是制式的讲法. 一般接起电话的人通常会先报公司的名字 “ABC corporation”, 然后再说, “May I help you?” 或是如果要更客气一点的话则可以说 “How can I help you?” (我该怎么帮你?), 因为这样的'问法表示我‘该'怎么帮你, 而非我‘需不需要'帮你? 但基本上 “May I help you?” 跟 “How can I help you?” 都很常见就是了.
不过如果是机器接的电话, 则听到的多半是这样, “Thanks for calling ABC corporation, if you know your party's last name or extension, press 1. If you want to receive information or publication, press 2. If you want to talk to the operator, press pound sign or remain on the line.” (感谢你打电话到 ABC 来, 如果你知道你要找的人的姓或是分机号码, 请按 1, 如果是想要本公司的简介或出版品, 请按 2, 如果是要找总机, 请按 #, 或是请别挂断.
2. And you are?
你是?
如果人家打电话来是要找你的上司, “May I talk to your manager?” (我能不能跟你们经理讲话?) 这时你总不能糊里糊涂地就把电话拿给经理说, 说不定人家是打电话来跟你经理勒索一百万的呢! 所以通常我们一定要先确定打电话来的是谁. 最客气的问法是, “Whom I am speaking with?” 或是 “Whom am I talking to?” (我正在跟谁讲话呢?) 但是人家一听是像我这种小毛头打电话找他们经理, 他们就会用比较口语的说法, “And you are?” (你是?) 如果人家这样问我, 我就可以答, “This is Benlin.”
像是 “And you are?” 这么口语的英文书上大概学不到, 但这却是老美天天在用的句子, 只怕你学了之后还不敢用. 其实真的不用怕. 越简单的句子老美越听得懂. 而且事实上 “And you are?” 这句话还有许多适用的场合, 例如在公司的接待处 (reception). 来访的客人如果说, “I'm looking for Mr. Wolf.” (我要找伍夫先生) 接待小姐就可以反问他, “And you are?” (你是?) 所以像这种简单又好用的句子大家一定要记起来喔!
1.接电话必备第一句：自报家门
Hello, ABC Company. This is XXX. How may I help you? 您好，ABC公司，我是XXX。有什么可以帮您吗?
举一反三：
Good morning. ABC Company. This is XXX speaking. May I help you?
Thank you for calling. You’ve reached ABC Company. This is XXX.
2.接电话必备第二句：TA不在，请稍等片刻。
XXX is not available at the moment. Could you hold for a few minutes please?
XXX现在无法接听您的电话，您能稍等片刻吗?
举一反三：
XXX is with a client now. Would you mind holding for a moment?
XXX is currently unavailable. Can you please hold for a moment?
We’re experiencing a high volume of calls. Would you please hold?
3.接电话必备第三句：我为您转接。
I’ll transfer your call to XXX. 我将为您转接到XXX。
举一反三：
I’ll transfer you over to XXX’s line.
I’ll put you through.
I’ll put XXX on the phone.
I’ll get XXX for you.
I’ll connet you.
4.接电话必备第四句：稍后再打给您。
Would you leave your name and number and I can call you back?
您能留下您的姓名和电话吗?我稍后再打给您?
举一反三：
Do you have a number I can reach you back at?
I’ll be glad to return your call if you will leave your name and number.
5.接电话必备第五句：您需要留个口信吗?
May I take a message for you? 我能为您留个口信吗?
举一反三：
Can you leave a message?
Would you like to leave a message?
Can I transfer you to XXX’s voice mail?
注：留言内容一般要包括以下几个方面。(1)致电人姓名，(2)致电人公司名称，(3)致电人电话号码/分机号，(4)留言的日期和时间，(5)收到留言后需要做出的回应(回拨电话还是等候致电人第二次打入)，(6)留言记录者签名(以防收到留言的人有任何不明白的地方可以再沟通确认)。
6.接电话必备第六句：您能再重复一遍吗?
Would you repeat that please? 请您再重复一次好吗?
举一反三：
I beg your pardon?
Would you say it once more please?
Could you repeat what you just said?
7.接电话必备第七句：感谢致电，结束通话
Thank you for your calling, have a nice day. 感谢致电，祝您度过愉快的一天。
举一反三：
Thank you for calling, goodbye.
Thank you very much, goodbye.
延伸阅读:你一定要会的办公室英语
After our Meeting English post last week, this week, let’s learn useful English words for the office, including these HR (Human Resources) words. Do you know all the words below?
take a day off/ to take time off (v phr)请假
take a vacation (v phr) 休假(旅游)
take unpaid leave (v phr)不支薪假
take sick leave (v phr) 请病假
business trip (n) 出差
parental leave / maternity leave (n)育婴假
take a leave of absence (LOA) (v phr) 留职停薪
personal leave (n) 事假
annual leave (n) 年假
menstrual leave (n) 生理假
public holiday (n) 国定假日
pay day (n) 发薪日
pay raise/ pay cut (n) 加薪/减薪
gross salary (n) 总薪资
deduction (n) 扣除额
take-home (net) salary (n) 净薪资
商务英语实用电话大全
第一部分、自己不会说英语时的应急电话用语：不擅长说英语的人接到英语电话时，千万不要手足无措，可用下述几种方式沉着应答，
(1) 请稍待片刻。 Just a moment, please.
(2) 请别挂断。我找一位会说英语的人来。 Hold the line, please. I’ll get an English speaker.
(3) 请等一下。我找个人来听。 Hold on, please. I’ll get someone to the phone.
(4) 很抱歉，我英语说得不好。我找位会讲英语的人稍后回电话给你。请教您的大名及电话号码? I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?
第二部分、接电话的`开场白： 拿起话筒的时候，可先用“Hello.” “Good morning.” “Good afternoon. ”等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。
(1) 早安。这里是正泰贸易公司。我能效劳吗? Good morning. This is Chengtai Trading Company. May I help you?
(2) 午安，
这里是大安商业银行。我能为您效劳吗? Good afternoon. This is Dan An Commercial Bank. What can I do for you?
(3) 先锋电子。我是吴玛莉。 Pioneer Electronics. This is Mary Wu speaking.
(4) 喂。海外营业部。我是王大明。 Hello. Overseas Sales Department. Taming Wang speaking.
(5) 喂。这里是王公馆。 Hello. This is the Wang residence.
(6) 午安。我是王大明。 Good afternoon. Taming Wang speaking.
(7) 我是杨文凯，请讲。 Wenkai Yang. Speaking.
第三部分、问对方要找谁： 通常对方都会主动说出要找谁，但万一对方说不清楚，或是你没听懂，想再确认的时候，可以用下面的话问清楚。
(1) 请问找哪位? Who do you want to talk [speak] to?
(2) 您找哪位? Who would you like to speak with?
(3) 请问受话人的尊姓大名? The name of the person you are calling, please?
(4) 你要打给哪位? Who are you calling?
1.They are not only as low-priced as the goods of other markers, but they are distinctly superior in the following respects 它们不但和其它厂家的产品一样低廉，而且在以下几个方面有其独特的优越性。
2.You will get a % increase in production upon using this machine and also it allows one person to perform the tasks of three people 一旦使用该机器，你们将会增产%，而且一个人可以顶个人使用。
3.This product will pay its own way in a year 该产品一年就可收回成本。
4.This machine will pay back your investment in six months 该机器半年就可收回投资。
5.The new type of suitcase car designed by our engineers is very ingenious and practical 我方工程师设计的新款行李车非常精巧实用。
6.This kind of bicycle can be folded in half and handy to carry around, especially useful during traveling and traffic jams 这种自行车可以折迭，携带方便，在旅行中或交通堵塞时特别有用。
7.The maximum speed of this kind of variable-speed bicycle is km per hour 这种变速车每小时的最大速度是km
8.These machines have few breakdowns and are easy to maintain because of their simple mechanical structure 这些机器由于机械的构造简单，所以很少故障，易于保养。
9.Compared with the other brands, this kind of type costs less per mile and wears much longer due to its topnotch rubber 与其它牌子相比，这种轮胎每公司损耗较少，也耐磨一些，因为它是用一种流橡胶做成的。
10.This kind of type is characteristic of nonskid stops on wet roads 这种轮胎的特点是在潮湿的路面上不打滑。
11.This material has a durable and easy to clean surface 这种材料的表面耐用并易一地清洗。
12.This kind of air conditioning system is practical and economical for the needs of your company 这种空调系统实用经济能满足贵公司的需要。
13.Our products are of superb quality as well as the typical oriental make-up 我方产品，质量优良，具有典型的东方特色。
14.Our silk garments are made of super pre silk materials and by traditional silks 我们的丝绸服装是用传统工艺做成的，采用的是高档真丝面料。
15.The garments are magnificent and tasteful and have a long enjoyed great fame both at home and abroad 这些服装华丽高雅驰名中外，久享盛誉。
16.As our typewriters are made of light and hard alloy, they are both portable and durable 我们的手提式打字机是用轻质硬合金制造的，故携带方便，经久耐用。
17.The hand bags we quoted are all made of the best leather and of various kinds of styles and colors in order to meet the requirements of all walks of life in your country 我们所提的手提包均用最好的皮革制造，式样颜色齐全，以适合贵国各阶层人士的需求。
18.As our product has all the features you need and is % cheaper compared with that of Japanese make, I strongly recommend it to you 我们的产品具备了您所需要的各项特色，而且比日本产品便宜%，所以我们向您极力推荐。
19.Vacuum cleaners of this brand are competitive in the international market and are the best-selling products of their Kind 这种牌子的吸尘器在国际市场上颇具竞争力，是同类产品中最畅销的。
20.“Forever”multiple speed racing bicycles are sure to be salable in your market 永久牌变速跑车在你们的市场上一定很畅销。
21.Owing to its superior quality and reasonable price, our silk has met with a warm reception and quick sale in most European countries 我们的丝绸质量优良，价格公道，深受大多数欧洲国家的欢迎，非常畅销。
22.We feel that our product is the best kind in Asia and we can very well compete against Japan in price 我们认为我们的产品在亚洲是最好的，在价格上完全可以与日本竞争。
23.Our goods are greatly appreciated in other markets similar to your own 我们的产品在其它市场同在贵方市场一样受到欢迎。
24.By virtue of this superior quality, this product is often sold out of stock in many areas 我们的产品因其优秀的质量，在很多地区经常脱销。
25.Our products are superior in quality and moderate in price and are sure to be saleable in your market 我们的产品质量优秀，价格适中，在贵方市场上一定很畅销。
26.These items are most salable in our market 在我方市场上，这些产品是最畅销的。
27.There has been a steady demand in our market for this kind of toy 在我们的市场上，这种玩具的需求一直很稳定。
28.We have the pleasure in recommending you the goods similar to the samples you sent 我们很高兴地向你们推荐类同于贵方所提供之样品的样品。
29.This model of typewriter is efficient and durable, economical and practical for middle school students 这个型号的打字机对中学生来说，高效耐用经济实惠。
30.The computer we produced is characterized by its high quality, compact size, energy saving and is also easy to learn and easy to operate 我们生产的计算机其特点是质量好，体积小，节能，而且易学好用。
31.They are not only as low-priced as the goods of other markers, but they are distinctly superior in the following respects 它们不但和其它厂家的产品一样低廉，而且在以下几个方面有其独特的优越性。
32.You will get a % increase in production upon using this machine and also it allows one person to perform the tasks of three people 一旦使用该机器，你们将会增产%，而且一个人可以顶个人使用。
33.This product will pay its own way in a year 该产品一年就可收回成本。
34.This machine will pay back your investment in six months 该机器半年就可收回投资。
35.The new type of suitcase car designed by our engineers is very ingenious and practical 我方工程师设计的新款行李车非常精巧实用。
36.This kind of bicycle can be folded in half and handy to carry around, especially useful during traveling and traffic jams 这种自行车可以折迭，携带方便，在旅行中或交通堵塞时特别有用。
37.The maximum speed of this kind of variable-speed bicycle is km per hour 这种变速车每小时的最大速度是km
38.These machines have few breakdowns and are easy to maintain because of their simple mechanical structure 这些机器由于机械的构造简单，所以很少故障，易于保养。
39.Compared with the other brands, this kind of type costs less per mile and wears much longer due to its topnotch rubber 与其它牌子相比，这种轮胎每公司损耗较少，也耐磨一些，因为它是用一种流橡胶做成的。
40.This kind of type is characteristic of nonskid stops on wet roads 这种轮胎的特点是在潮湿的路面上不打滑。
41.This material has a durable and easy to clean surface 这种材料的表面耐用并易一地清洗。
42.This kind of air conditioning system is practical and economical for the needs of your company 这种空调系统实用经济能满足贵公司的需要。
43.Our products are of superb quality as well as the typical oriental make-up 我方产品，质量优良，具有典型的东方特色。
44.Our silk garments are made of super pre silk materials and by traditional silks 我们的丝绸服装是用传统工艺做成的，采用的是高档真丝面料。
45.The garments are magnificent and tasteful and have a long enjoyed great fame both at home and abroad 这些服装华丽高雅驰名中外，久享盛誉。
46.As our typewriters are made of light and hard alloy, they are both portable and durable 我们的手提式打字机是用轻质硬合金制造的，故携带方便，经久耐用。
47.The hand bags we quoted are all made of the best leather and of various kinds of styles and colors in order to meet the requirements of all walks of life in your country 我们所提的手提包均用最好的皮革制造，式样颜色齐全，以适合贵国各阶层人士的需求。
48.As our product has all the features you need and is % cheaper compared with that of Japanese make, I strongly recommend it to you 我们的产品具备了您所需要的各项特色，而且比日本产品便宜%，所以我们向您极力推荐。
49.Vacuum cleaners of this brand are competitive in the international market and are the best-selling products of their Kind 这种牌子的吸尘器在国际市场上颇具竞争力，是同类产品中最畅销的。
50.“Forever”multiple speed racing bicycles are sure to be salable in your market 永久牌变速跑车在你们的市场上一定很畅销。
Could you repeat that, please?
Could you say it once again?
Can you say it louder/slower?
Have you got that?
Could you please spell it?
Anything else?
Would you like me to read it to you again?
Let me repeat to see if I get it.
Hello!
Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you?
Susan Park’s Office.
Susan Park/Susan/Park.
May I know who’s calling please?
May I know what this is in reference to?
Asking to speak to someone
May/Could/Can I speak to/with Dr. Smith please? This is John Green speaking.
I’d like to speak to Dr. Smith please. This is John Green.
This is John Green from ABC. Is Dr. Smith in, please?
Is Susan there?
Dr. Smith please.
I’m with… and I need to talk with… about…
I’m representing … May I speak with…, please?
Asking someone to wait for a moment
Would you mind holding a minute while I try to find her?
Could you hold on, please?
Please hold on for a second.
One/Just a moment, please.
Hang on. I’ll get him.
Just a second.
One moment, please. I’ll see if he’s in.
Asking the caller to leave a message
I’m sorry but he’s not here right now. May I take a message or would you like to call back later?
I’m sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call?
I’m afraid he can’t come to the phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while?
I’m sorry he’s not answering the phone. Perhaps he stepped out for a moment. May I have him return your call?
★ 英语电话面试问答
★ 英语电话五大步骤
★ 电话留言英语范文
