以下是小编收集整理的英语电话格式及范文(共含12篇），希望对大家有所帮助。同时，但愿您也能像本文投稿人“ToHomie”一样，积极向本站投稿分享好文章。
9. sample: a representative piece or item 样品
☆ Peter sent me a doll sample.
彼得给我寄了份洋娃娃的样品。
10. evaluation: to judge or calculate7 the quality 估价;评估
☆ Steve conducted an evaluation of the product.
斯蒂夫对产品进行了评估。
11. is acceptable: to agree with 可接受
☆ This kind of attitude is simply not acceptable.
这种态度就是不能接受。
12. place order: to request a product 订货;下订单
☆ He would like to place an order.
他想下订单。
13. unit price: a price for a large amount 单价
☆ Thirteen dollars is the unit price.
单价为十三美元。
14. reduce: to make smaller 减少
☆ We will reduce the price to $100.
我们会把价格降到100美元。
15. rock bottom price: lowest price 底价
☆ He said $1.00 was the rock bottom price.
他说底价是1美元。
16. deliver: to carry and give out 运送;发货
☆ He needs to deliver a pizza to her house.
他在送个比萨去她家。
英语实用电话大全
(1) 请稍待片刻。
Just a moment, please.
(2) 请别挂断。我找一位会说英语的人来。
Hold the line, please. I’ll get an English speaker.
(3) 请等一下。我找个人来听。
Hold on, please. I’ll get someone to the phone.
(4) 很抱歉，我英语说得不好。我找位会讲英语的人稍后回电话给你。请教您的大名及电话号码?
I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?
第二部分、接电话的开场白： 拿起话筒的时候，可先用“Hello.” “Good morning.” “Good afternoon. ”等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。
(1) 早安。这里是正泰贸易公司。我能效劳吗?
Good morning. This is Chengtai Trading Company. May I help you?
(2) 午安。这里是大安商业银行。我能为您效劳吗?
Good afternoon. This is Dan An Commercial Bank. What can I do for you?
(3) 先锋电子。我是吴玛莉。
Pioneer Electronics1. This is Mary Wu speaking.
(4) 喂。海外营业部。我是王大明。
Hello. Overseas Sales Department. Taming2 Wang speaking.
(5) 喂。这里是王公馆。
Hello. This is the Wang residence3.
(6) 午安。我是王大明。
Good afternoon. Taming Wang speaking.
(7) 我是杨文凯，请讲。
Wenkai Yang. Speaking.
第三部分、问对方要找谁： 通常对方都会主动说出要找谁，但万一对方说不清楚，或是你没听懂，想再确认的时候，可以用下面的话问清楚。
(1) 请问找哪位?
Who do you want to talk [speak] to?
(2) 您找哪位?
Who would you like to speak with?
(3) 请问受话人的尊姓大名?
The name of the person you are calling, please?
(4) 你要打给哪位?
Who are you calling?
第四部分、请教对方的大名：在接听老外打来的电话，应问清楚对方的身分，以便通报相关的当事人或做进一步的处理。
(1) 请问是哪位?
Who’s calling, please?
(2) 请问您哪位?
Who’s speaking, please?
(3) 请教大名好吗?
May I have your name, please?
(4) 请问大名好吗?
May I ask your name?
(5) 请教您的大名。
Your name, please.
(6) 请问您是哪位?
May I ask who’s calling, please?
(7) 请问您是谁?
Who is this, please?
(8) 请问是谁?
Who is that calling?
(9) 请告诉我您是哪位?
Who should I say is calling?
(10) 您是哪一位?
Who(m) am I speaking to?
(11) 要我通报您是哪位吗?
Could I tell him who’s calling?
(12) 请问您是何人?
Who’s that speaking, please?
(13) 请问是哪位打来的?
Who’s this calling, please?
第五部分、不明了对方所言时：听不懂对方的话却硬撑下去，并非明智之举，不如坦白请对方更简单明确的说明清楚。
(1) 能说得明确一点吗?
Could you put that in more specific terms?
(2) 我无法确定你的意思。
I’m not sure what you mean.
(3) 很抱歉。我没听懂你的话。
I’m sorry. I couldn’t follow you.
(4) 你讲得太快了。我跟不上。
You’re talking too fast. I can’t keep up.
(5) 请你再多解释一下好吗?
Will you explain a little bit more?
(6) 你能说得简单一点吗?
Could you put that more simply?
(7) 恐怕我没听懂。能请你再说一遍吗?
I’m afraid I didn’t understand that. Could you say that again, please?
(8) 对不起，我没听到，请你再说一遍好吗?
Excuse me, but I didn’t hear that, would you mind repeating it, please?
(9) 抱歉，我没听懂，请您拼一下好吗?
Sorry, but I didn’t catch that, would you mind spelling it, please?
第六部分、各种附和、质疑、同意、否定的用语：通话当中需借助各种或表附和，或表惊讶，或表欣喜，或表婉惜，或表疑问，或表否定的短语，以利谈话的顺利推展。
1、表惊讶
(1) 真的呀? Really?
(2) 什么? What?
(3) 别开玩笑! You’re kidding!
2、表欣喜
(1) 好极了! Great!
(2) 太棒了! Fantastic!
(3) 棒极了! Terrific4!
(4) 哇! Wow!
3、表婉惜
(1) 真糟糕。 That’s too bad.
(2) 真可惜! What a shame!
(3) 听到这样我很难过。 I’m sorry to hear that.
(4) 喔，原来如此。 Oh, I see.
5、表同意
(1) 没错。 Right.
(2) 正是。 Exactly.
(3) 是的，一点也没错。 I’ll say.
(4) 你说得对极了。 You can say that again.
(5) 好的。 OK.
6、表不同意
(1) 我可不以为然。 I don’t think so.
(2) 不成! No way!
(3) 不! No.
(4) 喔，得了吧! Oh, come on!
(5) 事实上不然。 Not really.
第七部分、通话将毕时的结尾语：通话接近尾声，经常要来上几句客套话，以作为道别的前奏曲。请灵活应用下列各句，免得该收场时却不知如何下手。
(1) 谢谢你来电。
Thank you for calling.
(2) 感谢你打给我。
It was kind of you to call me.
(3) 很高兴跟你谈话。
Nice talking to you.
(4) 让我们尽快聚聚。
Let’s get together soon.
(5) 我该挂电话了。
I’d better get off the phone.
(6) 请随时再打电话给我。
Call me again any time.
(7) 有空请再打电话来。
Call again when you’ve got time.
(8) 请代我问候珍妮。
My best wishes to Jane.
(9) 请一定要再来电话喔。
Please do call again.
(10) 我随时高兴接到你的电话。
I’m always glad to hear from you.
(11) 想聊的时候请随时来电。
Call again anytime you feel like talking.
(12) 谢谢你回我电话，再见。
Thanks for returning my call, good-bye.
(13) 让我们保持联络，再见。
Let’s keep in touch, good-bye.
(14) 那么下周二见。
See you next Tuesday, then.
扩展：模拟老美商务谈判
Kim: Welcome to our company. My name is Jeff Kim. I'm in charge of the export department. Let me give you my business card.
Smith: I'll give you mine too.
Kim: How was your flight?
Smith: Not bad, but I'm little tired.
Kim: Here's your schedule. After this meeting, we will visit the factory and have another meeting with the production manager. And you“ll be having dinner with our director.
Smith: Could you arrange a meeting with your boss?
Kim: Of course, I've arranged it at 10 o'clock tomorrow morning.
Smith: Well, shall we get down to business?
Kim: Sure, did you receive the sample we sent last week?
Smith: Yes, we finished the evaluation1 of it. If the price is acceptable2 we would like to order now.
Kim: I'm very glad to hear that.
Smith: What's your best price for that item?
Kim: The unit price is $12.50.
Smith: I think the price is a little high, can't you reduce it?
Kim: I'm afraid we can't. $12.50 is our rock bottom price. If you purchase more than 10, 000 units we can reduce it to $12.00.
Smith: Well, I'll accept the price and place an initial3 order of 10, 000 units.
Kim: Very good. It's been a pleasure to do business with you, Mr. Smith.
Smith: The pleasure is ours. Can you deliver the goods by March 31?
Kim: Of course.
第一部分、参考翻译
金： 欢迎到我们公司来。我叫金哲夫，负责出口部。这是我的名片。
史密斯：这是我的名片。
金： 你的航行顺利吗?
史密斯：还行，不过我有点累。
金： 这是你的日程安排。开完会后，我们去参观工厂，再跟生产部经理开个会。晚上你将和我们主任共进晚餐。
史密斯：你能安排我跟你们老板开个会吗?
金： 当然可以，我会安排在明天早上10点钟。
史密斯：那我们开始谈正事吧。
金： 行，你有没有收到我们上周寄给你的样品?
史密斯：收到了，我们已进行了评估。如果价格合适，我们现在就想订货。
金： 听到这个我真高兴。
史密斯：这种货你们最低价是多少?
金： 单价是12.50美元。
史密斯：我觉得这个价贵了点，你能不能减一点?
金： 恐怕不行，12.50美元是我们的底价。如果你订货超过10，000件，我们可以减到12.00美元。
史密斯：行，我接受这个价格，第一批订10，000件。
金： 太好了。史密斯先生，跟你做生意真是我的荣幸。
史密斯：是我们的荣幸才对。你们能在3月31号前发货吗?
金： 当然行。
第二部分、疯狂注释
1. in charge of: manager 负责
☆ I'm in charge of this section.
我负责这个部门。(我是这个部门的经理。)
2. export department: a division4 in a company where they send products to another country for sale 出口部
☆ Peter works5 in the export department.
彼得在出口部工作。
3. flight: a trip in an aircraft 航行;航班
☆ His flight left at noon.
他的航班中午走。
4. schedule: a list of planned activities 日程表
☆ Peter has a busy schedule today.
彼得今天一天都很忙。
5. production manager: someone who is in charge of producing products 生产部经理
☆ Peter is the production manager.
彼得是生产部经理。
6. director: one who directs; manager, supervisor6 负责人;主管
☆ Steve is the director of sales.
斯蒂夫是销售部主管。
7. boss: a person who hires people or directs them 老板
☆ She told her boss she would be late today.
她告诉她老板，她今天会晚点来。
8. get down to: to start something 开始
☆ Let's get down to work.
让我们开始工作吧。
商务谈判电话常用英语
1、I'm interested in your CRM software. Can you give me an quote?
我对你们的客户关系管理软件有兴趣， 能跟我报个价吗?
通常你会打电话给别的公司不外乎以下几种状况： 询价， 下订单， 追踪订单， 应征工作， 推销产品等等， 首先谈到询价。如果只是要请对方大略地估个价钱， 你可以说， ”Can you give me a quote?“ 或 ”Can you give me an estimate?“ 但是提醒大家， 这个 quote 发 /kwot/ 的音， 记得要特别强调那个 /wo/ 的音， 不然老美会以为你在说 coat /kot/ 或是 court /kort/ 这个字。 这种情况就发生在我身上不只一次， 有一次拿车去修车厂估价， 我跟技工说， ”Can you give me a quote?“ 他却回答我， ”You need a coat?“ 扯了半天他才搞懂，后来我才知道原来自己 quote 的音发错了。 所以最好的办法就是用 estimate， 这个字是绝对不会发错的。
另外， estimate 和 quote 也可以指「报价单」而言， 例如你可以要求别人， ”Can you send me a sample with an estimate ASAP?“ (能不能请你尽快送一份样品和报价单给我?)
2、I'd like to place an order for a DL-1100 color printer.
我想要下一份 DL-1100 彩色打印机的订单。
以前每次为了买东西而打电话给人家， 我都直接说， ”I want to buy this，I want to buy that.“ 当然啦!!要买东西的人最大， 不管你说什么别人都一定会想办法把东西卖给你的。 只是你如果直接说 buy 听来比较像是日常生活在说的对话。如果像是公司要采购商品时， 最好正式一点用order， 或是更完整一些说 place an order for， 例如 ”I want to order a color printer.“ 或是， ”I want to place an order for a color printer.“ 都是不错的用法。
3、I'm calling to check my order status.
我打电话来查看我订单的状况。
以前我因为不知道 check order status 这个用法， 常拉拉杂杂讲了一堆才能表达我的意思。 例如我可能会说， ”I ordered something yesterday. Can you check if you've shipped it or not“ ，这句话听起来是不是蛮笨的? 后来我暗中观察， 同样的情况原来老美居然都简简单单地说 ”I want to check my order status“ 或是 ”I want to track my order status“ 就能完整地表达这句话的意思，真是太神奇了。
这让我想到有一次在机场也是， 我想问柜台小姐我的朋友倒底坐哪一班飞机， 那班飞机有没有慢分， 他大概几点会到，当我好不容易讲完这么长一串时， 柜台小姐居然只回了我一句， ”You wanna check passenger status?“ 差点没昏到， 原来我只要用 check passenger status 就行了喔?
4、I was referred to you by Mr. Gordon.
我是 Gordon 先生介绍我来的，
打电话到别人公司如果是有求于人的话，例如要去应征啦或是推销东西啦，最好能先攀点关系啦! 例如最常用的招数， 我是某某人介绍来的，就是 ”I was referred to you by someone.“ (注意， 介绍在这里用 refer 而不是用 introduce) 还有呢? 如果你今天拿到了该公司的折价卷， 则最好也是开宗明义地说， ”I got your number from a coupon， which says your product is 50% off today“ (我是根据你们折价卷上的号码打过来的，它上面写着今天产品五折优待。) 这样子让他想赖都赖不掉。 总之呢? 先表明自已是怎么搭上这条线的， 这样子别人才不会有突兀的感觉啦。
5、PUTIFHD corporation. May I help you?
PUTIFHD 公司， 我能帮你什么吗?
这句话算是制式的讲法。 一般接起电话的人通常会先报公司的名字 ”PUTIFHD corporation“， 然后再说， ”May I help you?“ 或是如果要更客气一点的话则可以说 ”How can I help you?“ (我该怎么帮你?)，因为这样的问法表示我「该」怎么帮你， 而非我「需不需要」帮你? 但基本上 ”May I help you?“ 跟 ”How can I help you?“ 都很常见就是了。
不过如果是机器接的电话， 则听到的多半是这样， ”Thanks for calling PUTIFHD corporation， if you know your party's last name or extention， press 1. If you want to recieve information or publication， press 2. If you want to talk to the operator， press pound sign or remain on the line.“ (感谢你打电话到 ABC 来，如果你知道你要找的人的姓或是分机号码， 请按 1， 如果是想要本公司的简介或出版品， 请按 2， 如果是要找总机， 请按 #， 或是请别挂断。
6、And you are?
你是?
如果人家打电话来是要找你的上司， ”May I talk to your manager?“ (我能不能跟你们经理讲话?) 这时你总不能糊里胡涂地就把电话拿给经理说， 说不定人家是打电话来跟你经理勒索一百万的呢! 所以通常我们一定要先确定打电话来的'是谁。最客气的问法是， ”Whom I am speaking with?“ 或是 ”Whom am I talking to?“ (我正在跟谁讲话呢?) 但是人家一听是像我这种小毛头打电话找他们经理， 他们就会用比较口语的说法， ”And you are?“ (你是?) 如果人家这样问我， 我就可以答， ”This is Benlin.“
像是 ”And you are?“ 这么口语的英文书上大概学不到， 但这却是老美天天在用的句子， 只怕你学了之后还不敢用。其实真的不用怕。 越简单的句子老美越听得懂。 而且事实上 ”And you are?“ 这句话还有许多适用的场合， 例如在公司的接待处 (reception)。 来访的客人如果说， ”I'm looking for Mr. Wolf.“ (我要找伍夫先生) 接待小姐就可以反问他， ”And you are?“ (你是?) 所以像这种简单又好用的句子大家一定要记起来喔!
Respected leader:
How do you do? Please be angry. I am honored to read my cover letter in your busy schedule. Thank you. I hope I can find a job suitable for this major in your company. I will play a better role and create better value for the company
I see your company's recruitment notice in the newspaper, after I consider the conditions of their own, I feel that my own condition is consistent with the requirements of your company, so I just for the position in your company have strong interest. I believe I can do your company give me the job.
I am a student of Career Technical College XX economic and Trade Department of electronic commerce, will face the practice. As an e-commerce professional students, I love my profession and invested the huge enthusiasm and energy. In the past two years, I study the contents include the basic knowledge of electronic commerce, graphic design, web production, computer network technology, network marketing, access, ASP, VB, and can operate the computer office software skilled, and set up a small LAN. Of course in the study of these theoretical knowledge, nor the lack of practice. Registered taobao.com big one time, and in the above shop Although not sold anything, but in the process of opening a shop, but also learned a lot of content, such as communication with people, purchase channels, etc. in this practice and learning, so that I have a better understanding of e-commerce
E-commerce is well aware of the professional creative, facing the world, a new industry for the future, so only learning the content of the textbooks is not enough, I will continue to work hard. Learning at the same time, I also actively participate in various activities, to seize every opportunity to exercise their own. In this short two years, I feel deeply, and outstanding students to work to benefit me in the competition, but also make themselves better progress; to the difficult challenges, let me grow up in frustration. I was more eager to display their talents in the vast sky, expect to get better training in practice and improve, so I hope to join your I will try my best. I believe that through my hard work and efforts, I will make my due contribution
I know now, even if I say no good, no use. I need a I play to the space and time, I believe I can do this work. In continuous learning, I know seeing is believing. I think according to your company to give me a chance to interview, I believe I can do better!
I wish your company's success, and repeated success!
Respected leader:
Hello, I would like to begin by thanking you for reading this letter with your busy schedule and best wishes for your good health!
I am the graduate of marketing in Zhejiang Ocean University. For me, four years of college life is my four years of continuous progress, continuous breakthroughs and continuous improvement
In theory, the knowledge structure, I studied marketing professional, in addition to successfully passed the provincial level and national computer examination grade four English has 423 points, I have a deeper understanding and mastery of knowledge management, and to expand knowledge of the total with full enthusiasm towards continuous improvement, become a support point in my life. At the completion of their studies at the same time, I according to their professional characteristics, and use their spare time to participate in social marketing practice, the theoretical knowledge learned into practice.
In the specific application of skills, first of all, I have a good office automation technology, through the specific application in the process of practice, I will be proficient in word, Excel, PowerPoint and other application software and scanners, digital cameras and other hardware facilities. Good learning ability and good ability to adapt to the environment to adapt to the different I the position in the knowledge era of science and technology constantly updated; I also have the leadership organization and planning and coordination ability, and in the very ordinary things, for its unique bright spot is my specialty.
In the specific work experience, I have conducted related learning and training in schools and all sectors of society, the position of the monitor for two years I realized that the students should have the ability of leading cadres organization; in Hainan Coconut Island (Holdings) Limited Zhoushan office, people Jiangshan apiculture Ltd., Ningbo green flow in different units of health business part-time, make me more widely absorbed the theoretical knowledge and practice in all aspects of knowledge, enhance my communication skills and ability to work.
After four years of learning and training, I got very great progress in all aspects of morality. I believe I can be competent for all enterprises and institutions of market sales, development, planning, freight station.
Temper, gave me the tenacity to succeed, refuse to be cowed or submit; give me the courage to continue to challenge. Although not famous university aura, but the courage to break through the self, to create the future, cheerful and generous, hard confidently I recommend myself to you, if you have the opportunity to become a member of your organization, I will humbly diligence, hard work, continuous learning in practice, taking the initiative, creativity, dedication to the development of unit Tim glory.
I sincerely await your review, and look forward to contributing to your organization!
Await your reply!
We wish your esteemed company a prosperous career
Communication is very important both in the past and at present, and it tends to be more essential in modern society. Telephone and letter are two main means of communication, and they both have their advantages and disadvantages.
Communication with other people by telephone is very convenient, especially when you have something urgent. For example, if one of your family members is seriously ill at night, and you don't know how to deal with it and where to find a doctor or a taxi. A telephone is the answer. Dial 120 and you will get services from the doctor very soon. In addition, with the quick rhythm of life, people usually don't have as much time to write letters as before, again telephone solves the problems. Friends can chat through the wire. It seems that telephone shortens the distance between people. Men can keep in touch with each other more easily.
However, still some people prefer writing letters to communicate with friends. First, sending a letter is much cheaper than having a telephone call. Second, people can not only greet each other but also exchange their thoughts in letters. Because when a person writes, he must organize his mind and express his ideas and feelings more logically, while telephone often makes people lazy. Finally, people easily keep secret in the letter and say whatever you want to say, while they sometimes can't do that in a telephone.
In my opinion, you can combine these two ways together: some unimportant things can be expressed by a telephone, while some important or unspoken things can be done by a letter.
关于电话英语双语
1.I recognized your voice right away.
我一听就知道是你的声音。
2.I'm calling to ask you some question about Jim，you knowhim，don't you?
我打电话来问一下有关吉姆的问题，你认识他，对吧?
3.Oh，Mary，I'd better go now.
噢，玛丽，我要挂电话了。
4.Is the boss coming by?
是老板过来了?
5.OK.I'll let you get back to your work.
好，回去工作吧。
6.I'll call you again later，OK?
我过一会儿再打给你，好吗?
7.Call me at home.
打到我家来。
8.Certainly，I'll make sure he gets your message.
当然，我一定会转达您的话。
9.Hello!Is that you，Tom?
喂，你是汤姆吗?
10.I'd know your voice anywhere.
你的声音我到哪里都听得出。
11.I can't believe I got hold of you at last.
我真不敢相信终于和你联系上了。
12.I tried to contact you by phone several times，but you werenot in.
我给你打了好几次电话，但是你都不在。
13.Oh，somebody's at the door.I have to go.
噢，有人来了，我得去开门。
14.And I have to say“good-bye”.
我不得不说再见了。
15.Nice talking to you.
很高兴跟你通话。
16.Same here，bye-bye.
我也是，再见。
17.What's your FAX number，please?
你的传真号是多少?
18.I'll think about it and call you back to discuss it to some de-tails soon.
我考虑一下，然后尽快打电话给你具体讨论这件事。
19.I'll be looking forward to hearing from you.
我期盼你的回音。
Dialogue A
(A：Mary B：Julia)
A：Hello.I wish to speak to Julia.
B：This is Julia speaking.
A：Oh，how do you do，Julia.This is Mary speaking.
B：Mary，I recognized your voice right away.I'm glad you calledme.
A：Julia，listen，um…I'm calling to ask you some questions aboutJim，you know him，don't you?
B：Sure.
A：What's he like?
B：Well，why are you asking adout Jim?
A：Well，I want to try and get a part-time job at his store…
B：Oh，well，Jim's a nice guy…I mean he'll give you decenthours，a decent1 wage，and plenty of breaks.
A：Well，that sounds good.Um，what does he look like?I've gotto meet him at the Sunset Restaurant for lunch and I can't re-member.
B：Oh，well，he's about thirty-six…
A：Hu-hum.
B：…six-foot-two…
A：Right.
B：…oh，has dark，wavy hair with a little gray at the temples.
A：Oh，sounds kind of nice.
B：Mm.
A：Um，is he，a formal kind of guy，or does he dress casually2?
B：Oh，he rarely dresses casually.He always wears three-piece suitsand ties——dresses very much in style.Oh ，Mary，I'd better gonow.
A.Is the boss coming by?
B：Yeah，and I have to finish this report by four.
A：OK.I'll let you get back to your work.
B：I'll call you again later，OK?
A：Call me at home.I want to hear all about him.
B：(business like，to cover up)Certainly，I'll make sure he getsyour message.Good-bye.
Dialogue B
(A：Philip B：Tom)
A：Hello!Is that you，Tom?
B：Philip!Yes，this is Tom.
A：Oh，how do you know it's me?
B：I'd know your voice anywhere.
A：I can't believe I got hold of you at last.And what have you be-ing doing?
B：Yeah，I haven't been home a lot lately.And I've had a lot ofwork and social engagements4.Oh，Philip，when did you getback to London?
A：I just came back about a week ago，I tried to contact you byphone several times，but you were not in.
B：Sorry，Sorry.Did you have a nice holiday，then?
A：Lovely.I went to Scotland5 and travelled aroud.
B：Did you go up to the Highlands?
A：No.I stayed at a hotel near Loch Lomond for a few days andcame back to London down the west coast.
B：Did you have good weather?
A：Quite good，and everybody was very kind.People aren't quitesuch a hurry up there you know.
B：How I admire you!Oh，I feel like I'm under too much strainthese days.I need a holiday indeed.
A：Well，I suppose so.
B：Oh，somebody's at the door.I have to go.And I have to say“good-bye”.Nice talking to you.
A：Same here，bye-bye.
Dialogue C
(A：Receiver B：Mr.Kent)
A：Hello，Australian Trading Company.Can I help you?
B：Hello.Yes.This is Mr.Kent of Oriental6 Ltd.We are interestedin the carpets advertised by you and I think the carpet will finda ready market in our country.
A：May I have your specific inquiry7?If you make an inquiry，wecan offer you firm.
B：Could you give me some idea about your prices?
A：Well，if you please，I can send our price sheets to you by fax.
What's your fax number，please?
B：6885486.If your prices are favourable8，we can place the order.
A：By the way，enquiries for carpets are getting more numerous9.
You'd better place your order as soon as possible.
B：I see.Well，I'll think about it and call you back to discuss it tosome details soon.
A：OK，I'll be looking forwad to hearing from you.Good-bye.
B：Good-bye.
Words and Expressions
recognize vt.认识到;识别;承认
past-time 逝去的时光
guy n.〈美俚语〉家伙;人
decent a.1.正派的;端庄的
2.相称的;合宜的
wage n.[常用复数][按周发的]工资
temple n.太阳穴，额头
formal a.正式的;外表的
casually a.偶然的，不注意的
rarely ad.很少;罕有
style n.文风;风格;时髦
businesslike a.认真的;一板一眼的
social a.社会的;社交的，交际的
engagement3 n.订婚，婚约;约定，约会
Highlands n.高地，高原
Scotland n.苏格兰
coast n.海岸，海滨
hurry up 匆忙;慌忙
admire v.羡慕，赞赏，钦佩
stair n.楼梯
suppose vt.让;猜想;假定
Loch Lomond (地名)洛蒙德湖
carpet n.地毯
advertise vt.为……做广告
market n.(交易)市场;菜市(场)
inquiry n.询问;调查
firm n.商号;商行
sheet n.被单;(一)张，(一)片;大片
favourable a.好意的;赞成的;顺利的
place the order 定购;订购
enquiry n.调查;询问
numerous a.数量大的，数目更多的
detail n.细节;详情
look forward to 渴望
hear from 收……的来信
1.接电话必备第一句：自报家门
Hello, ABC Company. This is XXX. How may I help you? 您好，ABC公司，我是XXX。有什么可以帮您吗?
举一反三：
Good morning. ABC Company. This is XXX speaking. May I help you?
Thank you for calling. You’ve reached ABC Company. This is XXX.
2.接电话必备第二句：TA不在，请稍等片刻。
XXX is not available at the moment. Could you hold for a few minutes please?
XXX现在无法接听您的电话，您能稍等片刻吗?
举一反三：
XXX is with a client now. Would you mind holding for a moment?
XXX is currently unavailable. Can you please hold for a moment?
We’re experiencing a high volume of calls. Would you please hold?
3.接电话必备第三句：我为您转接。
I’ll transfer your call to XXX. 我将为您转接到XXX。
举一反三：
I’ll transfer you over to XXX’s line.
I’ll put you through.
I’ll put XXX on the phone.
I’ll get XXX for you.
I’ll connet you.
4.接电话必备第四句：稍后再打给您。
Would you leave your name and number and I can call you back?
您能留下您的姓名和电话吗?我稍后再打给您?
举一反三：
Do you have a number I can reach you back at?
I’ll be glad to return your call if you will leave your name and number.
5.接电话必备第五句：您需要留个口信吗?
May I take a message for you? 我能为您留个口信吗?
举一反三：
Can you leave a message?
Would you like to leave a message?
Can I transfer you to XXX’s voice mail?
注：留言内容一般要包括以下几个方面。(1)致电人姓名，(2)致电人公司名称，(3)致电人电话号码/分机号，(4)留言的日期和时间，(5)收到留言后需要做出的回应(回拨电话还是等候致电人第二次打入)，(6)留言记录者签名(以防收到留言的人有任何不明白的地方可以再沟通确认)。
6.接电话必备第六句：您能再重复一遍吗?
Would you repeat that please? 请您再重复一次好吗?
举一反三：
I beg your pardon?
Would you say it once more please?
Could you repeat what you just said?
7.接电话必备第七句：感谢致电，结束通话
Thank you for your calling, have a nice day. 感谢致电，祝您度过愉快的一天。
举一反三：
Thank you for calling, goodbye.
Thank you very much, goodbye.
延伸阅读:你一定要会的办公室英语
After our Meeting English post last week, this week, let’s learn useful English words for the office, including these HR (Human Resources) words. Do you know all the words below?
take a day off/ to take time off (v phr)请假
take a vacation (v phr) 休假(旅游)
take unpaid leave (v phr)不支薪假
take sick leave (v phr) 请病假
business trip (n) 出差
parental leave / maternity leave (n)育婴假
take a leave of absence (LOA) (v phr) 留职停薪
personal leave (n) 事假
annual leave (n) 年假
menstrual leave (n) 生理假
public holiday (n) 国定假日
pay day (n) 发薪日
pay raise/ pay cut (n) 加薪/减薪
gross salary (n) 总薪资
deduction (n) 扣除额
take-home (net) salary (n) 净薪资
A: Stone Corp. Hi, Mary speaking. 隐四通公司, 您好,我是Mary。
B: Hello, I’d like to speak to Mr. Hunter, please. 你好,我想找Hunter先生。
A: May I ask who is calling, please? 请问您是哪位?
B: My name is Herbert Wood of IBM Computer Company. 我是IBM电脑公司的Herbert Wood.
A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line. 谢谢,Wood先生,请稍等。(打内线电话)Hunter先生,IBM电脑公司的Wood先生找您。
C: Can you find out what he wants? 你可以问他有什么事吗?
A: Yes, Mr. Hunter. (to caller) Im sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about. 好的,Hunter先生。(对来电者说)对不起Wood先生,让您久等了。Hunter先生现在非常忙,他想知道你有什么事对他说。
B: Yes, I want to buy some computer software and talk about developing some other software. I don’t know whether he is interested in that or not? 是的,我想买一些计算机软件,另外再谈一谈开发一些其它的软件。我不知道他是否有兴趣。
A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please? (to PBX) Mr Hunter, Mr. Wood wants to buy some computer software. 我明白了,非常感谢,Wood先生。请你等一下好吗?(打内线电话)Hunter先生,Wood先生想买一些计算机软件。
C: I see. Put him on line two. 好的,请转到2号线。
A: Yes, Mr. Hunter. (To caller) Mr. Wood, I’m very sorry to have kept you waiting. I’ll put you through to Mr. Hunter.
好的,Hunter先生。(对来电者)Wood先生,不好意思让你久等了,我把你的电话接给Hunter先生。
英语常用电话用语汇总
情况 (一) 打电话的人找的是你自己
打电话来的人
你 (接电话的人)
Is Daisy there? (Daisy 在吗?) Speaking. 我就是.
This is she. 我就是. (注: 男的用 ”This is he.“)
You're speaking/talking to her. 你正在跟她说话. (注: 男的用 ”You're speaking/talking to him.")
This is Daisy. 我就是 Daisy.
That's me. 我就是.
情况 (二) 打电话的人要找的人不在
打电话来的人
你 (接电话的人)
May I speak to Mr. Gates? (请问 Gates 先生在吗?)
He's not here right now. 他现在不在这里.
He's out. 他出去了.
He's in a meeting right now. 他现在正在开会.
You've just missed him. 你刚好错过他了.
He's just stepped out. 他刚好出去了.
情况 (三) 打电话的人要找的人不在, 问对方是否要留言
打电话来的人
你 (接电话的人)
Can I talk to Mark? (我可以跟 Mark 讲话吗?)
He's out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗?
He's not available right now. Can I take a message? 他不在, 我可以帮你传话吗?
情况 (四) 打电话的人问他要找的人何时回来
打电话来的人
你 (接电话的人)
Do you know when he will be back? 你知道他什么时候会回来吗?
I'm sorry. I don't know. 抱歉, 我不知道.
I have no idea. 我不知道.
He should be back in 20 minutes. 他应该二十分钟内会回来.
情况 (五) 打电话的人问他要找的人在哪里
打电话来的人
你 (接电话的人)
Do you have any idea where he is? 你知道他在哪里吗?
Sorry. I don't know. 抱歉, 我不知道.
He's at work right now. Do you want his phone number?
他现在在上班.你要不要他的电话号码?
情况 (六) 打电话的人要找的人不在, 愿意接受对方的留言
打电话来的人
你 (接电话的人)
Can I leave a message? 我可以留个话?
Yes. Go ahead, please. 可以, 请继续.
Of course. Hold on for just a second so I can grab a pen and paper. 当然, 稍等一下让我拿个纸笔.
Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down.
当然, 如果你可以等我一下下, 让我找张纸写下来.
情况 (七) 接受对方留言时听不清楚, 希望对方重复
打电话来的人
你 (接电话的人)
When he comes back, can you have him call me at (206) 5551212?
他回来后, 能不能让他打 (206) 5551212 这个号码给我?
Can you repeat again, please? 能不能请你再重复一次?
(Say) Again, please? 再说一次好吗?
Pardon? 抱歉.(请再说一次)
Come again, please? 再说一次好吗?
I'm sorry? 抱歉.(请再说一次)
情况 (八) 对方希望留话, 怕听错了, 不想接受对方的留言
打电话来的人
你 (接电话的人)
May I leave a message? 我能否留个话?
You know what? My English is not that great, and I don't want to miss anything. Would you mind calling back later? I'm sorry.
你知道吗? 我的英文不是非常好, 我不想听错话.你介意稍后再打来吗? 我很抱歉.
If you don't mind, could you please call back and leave a message on the answering machine? My English is not very good.
如果你不介意的话, 能否请你再打一次, 然后在录音机上留言? 我的英文不是很好.
情况 (九) 打电话的人要找的人是别人, 请对方稍等
打电话来的人
你 (接电话的人)
Is Brandon there? Brandon 在吗?
Yes, he is. One moment, please. 他在.请稍等.
Hold, please. 请稍等.
Hold on, please. 请稍等.
Let me see if he's here. Hang on. O.K.? 我看看他在不在.等一下, 好吗?
情况 (十) 对方打错电话
打电话来的人
你 (接电话的人)
Can I speak to Alexander Walker? 我可以和 Alexander Walker 说话吗?
Alexander Walker? I'm sorry, but there's nobody here by this name. Alexander Walker? 抱歉, 这里没这个人.
I'm sorry. I'm afraid you've got the wrong number. 抱歉, 恐怕你打错电话了.
What number did you dial? 你打几号?
情况 (十一) 跟对方要求跟(打电话的人)刚刚已经通过话的人再讲话
打电话来的人
你 (接电话的人)
Can you put Daisy back on? I forgot to tell her something. 你能否请Daisy再来听电话呢? 我忘了跟她讲一件事.
Sure. I'll go get her. 当然! 我这就去叫她.
情况 (十二) 电话没人接(或录音机)
旁人
你 (接电话的人)
Is he there? 他在吗?
No one is there. 没人在.
Nobody answered. 没人接.
No. I got the answering machine. 没有! 是录音机.
情况 (十三) 电话打不通
旁人
你 (接电话的人)
Did it go through? (电话)打通了吗?
The line was busy. 电话忙线.
I got the busy signals.. 电话忙线.
情况 (十四) (因自己忙等原因)请别人去接电话
甲
乙
Paul, can you answer the phone? I'm busy. Paul, 你能不能去接电话? 我在忙.
Can you get it, Paul? My hands are tied. Paul, 你能不能去接电话? 我现在不能接.
Yes, dear. 是的, 亲爱的.
情况 (十五) 接到无人电话(就是打来了却不说话的那种)
旁人
你 (接电话的人)
Who called? 谁打来的?
No one. He hung up on me. 没人.他把电话挂了.
Wrong number, I guess. He hung up without saying a word. 打错了, 我想.他一句话也没说就把电话挂了.
36句英语电话用语让你的通话不再尴尬
拿起话筒打给外国客户时，或是与外国朋友通话时，常常因为不知道怎么开头，或因为不熟悉电话用语而害怕?
小提醒：下文中提到的 A 是你自己，B 则是你要找的人，或者是对方要找的人。
接 / 打电话问候语
Hello?
非正式用法，通常是接到熟识的人的来电，才用这个字。
A speaking
假设你的名字是 Adele，接电话时绝对别说 Hello, I’m Adele. 而是 Hello, Adele speaking.
这个用法也可以说成 Hello, it’s Adele 或 It’s Adele calling 或 This is Adele Calling.
甚至当别人问说 Is Adele there? 你可以直接回答 This is she. 所以如果你是男性，要回答 This is he。
Can I help you?
这一句就是我们电话开头常说的「有什么事吗?」的意思。
This is A speaking/ calling.
当你打电话给对方，自我介绍的时候，就可以这样说。
指名要找某人
这两个用法为非正式，打给较熟识的人才这样用。
Is B there?
B, please.
假设你要找的人是 David，电话拨通后要说 David, please.。
下面这两句则是正式用法，尤其第一句通常用在公事往来的通话中。
May/ Could/ Can I speak to B, please?
I’d like to speak to B, please.
请稍等
当你接听电话后，如果对方是要找别的人，可以用以下几句表示「请稍等」。
非正式用法，可用在与熟人的对话：
Just a second.
Hang on. I’ll get B.
正式用法：
Hold the line please.
Could you hold on, please?
Just a moment, please.
One moment, please.
以下两句都可接在上面的句子后，表示「帮你找看看 B」。
I’ll get him/ her.
I’ll see if B is in.
忙碌中
当你接听电话后，对方要找的人「不方便接听」时，可以用以下这几句话表示。
B is not here right now.
B is busy/ occupied/ tied up now.
I’m afraid B can’t take this call at this time.
I’m afraid B isn’t available at this time.
I’m afraid B can’t come to the phone at this time.
打错时
碰到对方打错电话：
I’m afraid you’ve got the wrong number.
Sorry. I think you’ve dialed the wrong number.
你打错电话时则可以这样说：
Oh, I’m sorry. I have the wrong number.
I must have the wrong number.
I guess I have the wrong number.
遇到对方不在时
不管你是想打电话找对方，还是对方来电找的人刚好不在，小编都帮妳准备好应对的例句啰!快记起来，下次就能派上用场啦!
麻烦别人晚点回拨时：
Could you call back later?
Could you call back in a few minutes?
Could you call back in a little while?
想要留言/ 询问是否需要帮忙留言时：
Can I leave a message?
我可以留言吗?
Would you like to leave a message?
Can I take a message?
上面这两句都是「需要帮你留言吗?」的意思。
Could you give him/ her a message?
你可以帮我留言给他吗?
Could you tell him/ her that I called?
你可以帮我跟他说我来电过吗?
听不清楚、对方太小声时
I’m afraid I can’t hear you.
不好意思，我听不太清楚。
I think we have a bad connection.
我觉得讯号有点差。
Sorry. I didn’t catch that.
不好意思，我没听到。
Could you speak up a little, please?
可以请你再大声一点吗?
麻烦对方再说一次时
Pardon me?
Could you repeat that, please?
Could you say it again, please?
范例
学完了这么多好用的句子，让我们来看看范例，相信下次讲电话时，你就能够实际应用啰!
A: Hello, it’s Shirley from the marketing department. How can I help you?
B: This is Adele speaking. May I speak to David, please?
A: Could you hold on, please? I’ll see if he’s in.
B: Thank you.
A: David is occupied now. Would you like to leave a message?
B: Sorry, I’m afraid I can’t hear you. Could you repeat that, please?
A: David is not here right now. Can I take a message?
B: Would you ask him to call me back?
A: Certainly.
B: Thank you.
A: 喂，我是营销组的雪莉，请问有什么事?
B: 我是爱黛儿，我想找戴维。
A: 你稍等一下，我帮你看看他在不在。
B: 好的，谢谢!
A: 戴维现在在忙，需要帮你留言吗?
B: 不好意思，我听不清楚，请你再说一次。
A: 戴维现在不在位置上，需要帮你留言吗?
B: 那请他回拨给我好了。
A: 好的。
B: 谢谢!
电话英语日常沟通用语(接打电话)
1.Hello，is this __?
喂，是__号吗?
2.I’d like to speak to Mr.Wang.
我想和王先生讲话。
3.I’m sorry.Mr.Wang is out right now.
对不起，王先生现在不在。
4.May I know when he’ll be back?
您能告诉我他什么时候回来吗?
5.This is his wife speaking.
我是他的妻子。
6.Can I take a message for him?
要我转告吗?
7.May I have your name，please?
请问您是谁?
8.Is he available?
他能接电话吗?
9.I’ll just find out for you.
我给您看看他在不在?
10.Hello，are you still there?
喂，您没挂断吧?
11.Who is that speaking?
请问您是谁?
12.I’m so sorry that I made such an early phone call.
对不起我这么早打电话。
13.Who do you wish to talk to?
您要找谁呀?
A: Good afternoon, Sales Department. May I help you? 下午好,销售部,我能帮你什么忙吗?
B: Could I speak to Mr. Bush, please? 可以和Bush先生说话吗?
A: I’ll see if he is available. Who shall I say is calling, please? 我要看一看他是否在。请问我得告诉他谁打来的?
B: John Smith.
A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I’m afraid. Can I help you?
请别挂机,Bush先生正在和总经理开会,我可以帮你忙吗?
B: Well, I want to discuss with him the new contract we signed last week. 好的,我想跟他讨论一下我们上星期签订的合同。
A: I don’t think the meeting will go on much longer. Shall I ask him to call you when he is free? 我想会议不会开得太久,我让他有空给你打电话,好吗?
B: Yes, that would be easiest. 是的,那样了。
骚扰电话 No response when you answer the phone
A：Hello? Hello?
喂?喂?
B：(No response; Silence)
(没人回答;沉默)
A：Hello? Who is calling, please?
喂?请问你是哪位?
B：(No response)
(没有回答)
A：Listen, I know who you are. If you call this number again, I’ll call the police. You’ll be arrested. I’ve got your number.
听着，我知道你是谁。如果你再拨这个号码，我要叫警察了。你会被逮捕的。我已经知道你的电话号码了。
★ 英语电话面试问答
★ 英语电话五大步骤
★ 电话留言英语范文
★ 英语：电话对答4
★ 英语电话面试技巧
