以下是小编收集整理的大学英语电话留言范文（共含20篇），仅供参考，欢迎大家阅读。同时，但愿您也能像本文投稿人“TuTu”一样，积极向本站投稿分享好文章。
留言
62．i’m sorry，but he’s on another line now．
对不起，他在接另一个电话。
63．would you care to hold？
您要稍等一下吗？
64．could you take a message，please？
能不能为我留下话？
65．i’ll give him the message．
我会转告他。
66．anything else？
还有其他事吗？
67．that’s all．thank you for trouble taken．
就这些，感谢你的耐心。
68．i’m sorry，but he is out of the office right now．
很抱歉，他现在不在办公室里。
69．when will he be back？
他什么时候回来？
70．i wonder if you could give mr．wang a message for me？
你能不能给王先生带个口信？
71．just a minute．i’ll get a pen．
请等一下，我拿支笔。
72．i’ll 1et him know，mf．brown．
我会转告他的，布朗先生。
73．no．i really need to talk to him personally．
不，我真的需要亲自跟他说。
74．would you like to leave a message on his voice mail，then？
那您要不要留话在他的语音信箱里？
75．hold on and i’ll transfer you．
稍候，我会帮您转过去。
76．i’m not available to take your call，but please your name，number and a brief message．
我现在不能接您的电话，但请您留下您的姓名、电话号码和简短留言。
77．i’ll get back to you as soon as possible．
我会尽快回您电话。
78．please call me at 556-3243 when you get back．
你回来时请打556-3243找我。
dialogue a
(a：jan wise b：receiver)
a：hello．can i speak to mr．clark？
b：may i have your name，please？
a：this is jan wise speaking．
b：hold on，please…i’m sorry，but he’s on another line now．
would you care to hold？
a：well，i need to leave in a ninute．could you take a message，please？
b：gertainly．
a：it’s a little complicated… i’m mr．clark’s former classmate．
b：ok．
a：i was supposed to meet mr．clark for lunch at 12∶30 at ernierestaurant with a friend of us，miss white…
b：ernie…miss white——ok…
a：but miss white’s flight arrived late，and i need to pick her upat the airport now…
b：airport——ok…
a：so please tell him that the time is changed to 1∶00…
b：one o’clock…
a：and i hear that miss white likes to eat chinese food recently，so i want to meet at beijing restaurant instead of ernie’s． bythe way，please tell him not to book the table，i have done it al-ready．
b：beijing restaurant… chinese food——ok，miss wise，i’ll givehim the message．anything else？
a：that’s all．thank you for trouble taken．good-bye．
b：good-bye
dialogue b
(a：jim brown b：receiver)
a：hello．this is jim brown of the export department．may ispeak to mr．wang？
b：i’m sorry，but he is out of the office right now．
a：when will he be back？
b：he should be back at any moment．
a：i wonder if you could give mr．wang a message for me？
b：yes，certainly．just a minute．i’ll get a pen．(pause)okay，please carry on．
a：there will be a very urgent meeting at three o’clock and iwould like mr．wang to attend it．
b：okay，an urgent meeting…three o’clock…may i ask whatit’s regarding？
a：yes．it’s regarding the foreign exchange market and our salesstrategy this year．
b：shall i tell mr．wang to prepare any material？
a：yes，thank you．
b：i’ll let him know，mr．brown．
a：thank you very much．bye．
b：bye．
dialogue c
(a：mary b：receiver c：john’s voice)
a：hello．is john in？
b：no，can i take a message？
a：no．i really need to talk to him personally．
b：would you like to leave a message on his voice mail，then？
a：yes．thank you．
b：hold on and i’ll transfer you．(pause)
c：hi，this is john．i’m not available to take your call，but pleaseleave your name，number and a brief message．i’ll get back toyou as soon as possible．
a：hi，john．it’s mary and i really need to talk to you．i won’t beable to go to the party with you．please call me at 556-3243when you get back．
words and expressions
complicate vt．使复杂；使麻烦
former a．以前的；前者
suppose vt．让；猜想；假定，以为
restaurant n．饭店，饭馆
flight n．飞行，飞翔，航班
change v．改变，变化；更换，交换
recently a．近来的；最近的，目前的
instead ad．代替，顶替
book n．书，书籍，v．定，预定
trouble n．烦恼；苦恼；困境；麻烦
department n．部；(大学等的)系
export vt．输出；把……出口
attend v．出席，照顾
regard v．考虑，认为，把……看作是
exchange v．交换；调换，兑换；交流
market n．(交易)市场；(集)市
sale n．出售，出卖；贱卖，大减价
strategy n．战略，策略
material n．材料；原料；资料
personally a．亲自的；就个人而言
voice mail语音信箱
transfe v．迁移；调动；变换；传输
brief a．简略的，简短的
中国英语学习网，中国英语第一门户
美国人电话留言精选
中国家庭并不常用电话答录机（Answering Machine),但在北美家庭，几乎家家都用。外来电话拨入时，若该电话号码的主人不在，就会让拨入者听到一段留言，这叫Answer。绝大多数的Answer都是千篇 一律的`：说明主人不在，请拨入者留下简短信息及姓名电话号码等。
以下几则特别的Answer体现了美国人的幽默，你能体会出其幽默所在吗？
1) My wife and I can't come to the phone right now, but if you'll leave your name and number, we'll get back to you as soon as we're finished.
2) Hi. This is John. If you are the phone company, I already sent the money. If you are my parents, please send money. If you are my financial aid institution, you didn't lend me enough money. If you are my friends, you owe me money. If you are a female, don't worry, I have plenty of money.
3) Hi, I'm not home right now but my answering machine is, so you can talk to it instead. Wait for the beep（beep：主人的Answer讲完以后，Answer Machine会⒊鲆簧beep,这时候来电话者就可以开始留言了。）.
4) Hi! John's answering machine is broken. This is his refrigerator. Please speak very slowly, and I'll stick your message to myself with one of these magnets（磁铁）. 注：通常情况下，来电话者面对录音讲话都不太自然，所以语言往往很急促，三句两句话就完了。这可苦坏了接听留言的主人，听多少遍都听不清留言者到底是谁，讲了些什么。对于母语非英文的人，这种感觉会更深。所以，以下这两段幽默干脆就首先告诉电话拨入者，我的Answer Machine不好使，你且慢慢来。
5) Hello, this is Sally's microwave. Her answering machine just eloped（私奔）with her tape deck（磁带驱动器）, so I'm stuck with taking her calls. Say, if you want anything cooked while you leave your message, just hold it up to the phone.
6) Hello, you are talking to a machine. I am capable of receiving messages. My owners do not need siding（墙板，壁板）, windows, or a hot tub（浴盆）, and their carpets are clean. They give to charity（慈善团体）through their office and do not need their picture taken. If you're still with me, leave your name and number and they will get back to you.
7) Hi. I am probably home. I'm just avoiding someone I don't like. Leave me a message, and if I don't call back, it's you.
8) This is not an answering machine -- this is a telepathic（心灵感应术）thought- recording device. After the tone, think about your name, your reason for calling and a number where I can reach you, and I'll think about returning your call.注：tone：与对第3）句beep的注释含义完全一样，主人的Answer讲完以后，Answer Machine会发出一声beep,这时候来电话者就可以开始留言了。
9) Hi, this is George. I'm sorry I can't answer the phone right now. Leave a message, and then wait by your phone until I call you back.
10) If you are a burglar(夜贼), then we're probably at home cleaning our weapons right now and can't come to the phone. Otherwise, we probably aren't home and it's safe to leave us a message.
11) You're growing tired. Your eyelids(眼皮) are getting heavy. You feel very sleepy now. You are gradually losing your willpower(毅力) and your ability to resist suggestions. When you hear the tone you will feel helplessly compelled to(感到无助而被迫做某事) leave your name, number, and a message.
&n
“嘟嘟嘟――”，“对不起，你拔打的电话暂时无法接通，请按#键留言”，
电话留言作文
。（父母）
“玲玲啊，快小学生作文大全玲玲，记住，别老是上夜班了，多注意身体，有空打个电话来给我，不要念着工作忘了姐。要不我和爸妈都会难过的。有时间咱姐妹俩一起去吃顿饭，逛逛街。好了，不打扰你了，记得多注意身体，多休息。”
（朋友）
“喂，玲玲呀，怎么出去了吗？打电话还要留言，真搞不懂你怎么了？最近小张他们想搞个同学联欢会，叫我联系你，说你工作也不要那么拼命嘛，那么晚了也不在家。你呀，要多注意身体，别整天吃泡面，很不卫生的。如果必须要买的时候，你一定要注意看有没有过期，否则会吃坏了身体的。唉，我不说了，要记住回来参加同学联欢会，别忙得忘了！”
……
电话靠着一线牵着你我他，看似普通的#键，轻轻一按，传出的是熟悉的声音，可对方收到的却是浓浓的关怀与祝福。我们不要忘了，常打打电话，留留言。
9. sample: a representative piece or item 样品
☆ Peter sent me a doll sample.
彼得给我寄了份洋娃娃的样品。
10. evaluation: to judge or calculate7 the quality 估价;评估
☆ Steve conducted an evaluation of the product.
斯蒂夫对产品进行了评估。
11. is acceptable: to agree with 可接受
☆ This kind of attitude is simply not acceptable.
这种态度就是不能接受。
12. place order: to request a product 订货;下订单
☆ He would like to place an order.
他想下订单。
13. unit price: a price for a large amount 单价
☆ Thirteen dollars is the unit price.
单价为十三美元。
14. reduce: to make smaller 减少
☆ We will reduce the price to $100.
我们会把价格降到100美元。
15. rock bottom price: lowest price 底价
☆ He said $1.00 was the rock bottom price.
他说底价是1美元。
16. deliver: to carry and give out 运送;发货
☆ He needs to deliver a pizza to her house.
他在送个比萨去她家。
英语实用电话大全
(1) 请稍待片刻。
Just a moment, please.
(2) 请别挂断。我找一位会说英语的人来。
Hold the line, please. I’ll get an English speaker.
(3) 请等一下。我找个人来听。
Hold on, please. I’ll get someone to the phone.
(4) 很抱歉，我英语说得不好。我找位会讲英语的人稍后回电话给你。请教您的大名及电话号码?
I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?
第二部分、接电话的开场白： 拿起话筒的时候，可先用“Hello.” “Good morning.” “Good afternoon. ”等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。
(1) 早安。这里是正泰贸易公司。我能效劳吗?
Good morning. This is Chengtai Trading Company. May I help you?
(2) 午安。这里是大安商业银行。我能为您效劳吗?
Good afternoon. This is Dan An Commercial Bank. What can I do for you?
(3) 先锋电子。我是吴玛莉。
Pioneer Electronics1. This is Mary Wu speaking.
(4) 喂。海外营业部。我是王大明。
Hello. Overseas Sales Department. Taming2 Wang speaking.
(5) 喂。这里是王公馆。
Hello. This is the Wang residence3.
(6) 午安。我是王大明。
Good afternoon. Taming Wang speaking.
(7) 我是杨文凯，请讲。
Wenkai Yang. Speaking.
第三部分、问对方要找谁： 通常对方都会主动说出要找谁，但万一对方说不清楚，或是你没听懂，想再确认的时候，可以用下面的话问清楚。
(1) 请问找哪位?
Who do you want to talk [speak] to?
(2) 您找哪位?
Who would you like to speak with?
(3) 请问受话人的尊姓大名?
The name of the person you are calling, please?
(4) 你要打给哪位?
Who are you calling?
第四部分、请教对方的大名：在接听老外打来的电话，应问清楚对方的身分，以便通报相关的当事人或做进一步的处理。
(1) 请问是哪位?
Who’s calling, please?
(2) 请问您哪位?
Who’s speaking, please?
(3) 请教大名好吗?
May I have your name, please?
(4) 请问大名好吗?
May I ask your name?
(5) 请教您的大名。
Your name, please.
(6) 请问您是哪位?
May I ask who’s calling, please?
(7) 请问您是谁?
Who is this, please?
(8) 请问是谁?
Who is that calling?
(9) 请告诉我您是哪位?
Who should I say is calling?
(10) 您是哪一位?
Who(m) am I speaking to?
(11) 要我通报您是哪位吗?
Could I tell him who’s calling?
(12) 请问您是何人?
Who’s that speaking, please?
(13) 请问是哪位打来的?
Who’s this calling, please?
第五部分、不明了对方所言时：听不懂对方的话却硬撑下去，并非明智之举，不如坦白请对方更简单明确的说明清楚。
(1) 能说得明确一点吗?
Could you put that in more specific terms?
(2) 我无法确定你的意思。
I’m not sure what you mean.
(3) 很抱歉。我没听懂你的话。
I’m sorry. I couldn’t follow you.
(4) 你讲得太快了。我跟不上。
You’re talking too fast. I can’t keep up.
(5) 请你再多解释一下好吗?
Will you explain a little bit more?
(6) 你能说得简单一点吗?
Could you put that more simply?
(7) 恐怕我没听懂。能请你再说一遍吗?
I’m afraid I didn’t understand that. Could you say that again, please?
(8) 对不起，我没听到，请你再说一遍好吗?
Excuse me, but I didn’t hear that, would you mind repeating it, please?
(9) 抱歉，我没听懂，请您拼一下好吗?
Sorry, but I didn’t catch that, would you mind spelling it, please?
第六部分、各种附和、质疑、同意、否定的用语：通话当中需借助各种或表附和，或表惊讶，或表欣喜，或表婉惜，或表疑问，或表否定的短语，以利谈话的顺利推展。
1、表惊讶
(1) 真的呀? Really?
(2) 什么? What?
(3) 别开玩笑! You’re kidding!
2、表欣喜
(1) 好极了! Great!
(2) 太棒了! Fantastic!
(3) 棒极了! Terrific4!
(4) 哇! Wow!
3、表婉惜
(1) 真糟糕。 That’s too bad.
(2) 真可惜! What a shame!
(3) 听到这样我很难过。 I’m sorry to hear that.
(4) 喔，原来如此。 Oh, I see.
5、表同意
(1) 没错。 Right.
(2) 正是。 Exactly.
(3) 是的，一点也没错。 I’ll say.
(4) 你说得对极了。 You can say that again.
(5) 好的。 OK.
6、表不同意
(1) 我可不以为然。 I don’t think so.
(2) 不成! No way!
(3) 不! No.
(4) 喔，得了吧! Oh, come on!
(5) 事实上不然。 Not really.
第七部分、通话将毕时的结尾语：通话接近尾声，经常要来上几句客套话，以作为道别的前奏曲。请灵活应用下列各句，免得该收场时却不知如何下手。
(1) 谢谢你来电。
Thank you for calling.
(2) 感谢你打给我。
It was kind of you to call me.
(3) 很高兴跟你谈话。
Nice talking to you.
(4) 让我们尽快聚聚。
Let’s get together soon.
(5) 我该挂电话了。
I’d better get off the phone.
(6) 请随时再打电话给我。
Call me again any time.
(7) 有空请再打电话来。
Call again when you’ve got time.
(8) 请代我问候珍妮。
My best wishes to Jane.
(9) 请一定要再来电话喔。
Please do call again.
(10) 我随时高兴接到你的电话。
I’m always glad to hear from you.
(11) 想聊的时候请随时来电。
Call again anytime you feel like talking.
(12) 谢谢你回我电话，再见。
Thanks for returning my call, good-bye.
(13) 让我们保持联络，再见。
Let’s keep in touch, good-bye.
(14) 那么下周二见。
See you next Tuesday, then.
扩展：模拟老美商务谈判
Kim: Welcome to our company. My name is Jeff Kim. I'm in charge of the export department. Let me give you my business card.
Smith: I'll give you mine too.
Kim: How was your flight?
Smith: Not bad, but I'm little tired.
Kim: Here's your schedule. After this meeting, we will visit the factory and have another meeting with the production manager. And you“ll be having dinner with our director.
Smith: Could you arrange a meeting with your boss?
Kim: Of course, I've arranged it at 10 o'clock tomorrow morning.
Smith: Well, shall we get down to business?
Kim: Sure, did you receive the sample we sent last week?
Smith: Yes, we finished the evaluation1 of it. If the price is acceptable2 we would like to order now.
Kim: I'm very glad to hear that.
Smith: What's your best price for that item?
Kim: The unit price is $12.50.
Smith: I think the price is a little high, can't you reduce it?
Kim: I'm afraid we can't. $12.50 is our rock bottom price. If you purchase more than 10, 000 units we can reduce it to $12.00.
Smith: Well, I'll accept the price and place an initial3 order of 10, 000 units.
Kim: Very good. It's been a pleasure to do business with you, Mr. Smith.
Smith: The pleasure is ours. Can you deliver the goods by March 31?
Kim: Of course.
第一部分、参考翻译
金： 欢迎到我们公司来。我叫金哲夫，负责出口部。这是我的名片。
史密斯：这是我的名片。
金： 你的航行顺利吗?
史密斯：还行，不过我有点累。
金： 这是你的日程安排。开完会后，我们去参观工厂，再跟生产部经理开个会。晚上你将和我们主任共进晚餐。
史密斯：你能安排我跟你们老板开个会吗?
金： 当然可以，我会安排在明天早上10点钟。
史密斯：那我们开始谈正事吧。
金： 行，你有没有收到我们上周寄给你的样品?
史密斯：收到了，我们已进行了评估。如果价格合适，我们现在就想订货。
金： 听到这个我真高兴。
史密斯：这种货你们最低价是多少?
金： 单价是12.50美元。
史密斯：我觉得这个价贵了点，你能不能减一点?
金： 恐怕不行，12.50美元是我们的底价。如果你订货超过10，000件，我们可以减到12.00美元。
史密斯：行，我接受这个价格，第一批订10，000件。
金： 太好了。史密斯先生，跟你做生意真是我的荣幸。
史密斯：是我们的荣幸才对。你们能在3月31号前发货吗?
金： 当然行。
第二部分、疯狂注释
1. in charge of: manager 负责
☆ I'm in charge of this section.
我负责这个部门。(我是这个部门的经理。)
2. export department: a division4 in a company where they send products to another country for sale 出口部
☆ Peter works5 in the export department.
彼得在出口部工作。
3. flight: a trip in an aircraft 航行;航班
☆ His flight left at noon.
他的航班中午走。
4. schedule: a list of planned activities 日程表
☆ Peter has a busy schedule today.
彼得今天一天都很忙。
5. production manager: someone who is in charge of producing products 生产部经理
☆ Peter is the production manager.
彼得是生产部经理。
6. director: one who directs; manager, supervisor6 负责人;主管
☆ Steve is the director of sales.
斯蒂夫是销售部主管。
7. boss: a person who hires people or directs them 老板
☆ She told her boss she would be late today.
她告诉她老板，她今天会晚点来。
8. get down to: to start something 开始
☆ Let's get down to work.
让我们开始工作吧。
今天收到一封邮件，是一位大学同学寄过来的。很惊喜！
他说昨天打球的时候把腿摔伤了，今天没有去上班，一个人待在家里很无聊，想找一个人聊聊天，可是又不知道该找谁好，因此也就想到给我写信了！
他问我还记不记得在大学里一起做家教的日子，还记不记得一起在酒吧做服务生的日子！
我当然记得，我怎么可能会忘记呢？那是一些值得珍藏和回忆的日子，那时候我们三个人每个周末的晚上都会骑着单车去做家教，王博，他，还有我。王博很喜欢做我的单车，他说坐我的单车有一种飙车的感觉，很刺激，我想也是吧！就他的话说，每一次坐在我的车子上，从学校到那个小区，从那个小区到学校，他的屁股基本上没有接触过后坐垫，没有交通规则，没有红灯绿灯，在坑坑洼洼的上海路上，那种感受像在飞……
记得有一次，那大概是在12月份的一个周末吧，那时侯南昌已经开始很冷了，下着雨，风很大。那天王博没有去，只有我和他两个人。他做完之后给我发短信说在小区的门口等我，碰巧那天问题很多，我延长了半个多小时才做完。当我走到小区门口看到他的时候，他正站在小区的门口避着雨，不停地跺着脚，牙齿咯噔咯噔地响。我问他是不是很冷，他说也不是，而后又补充了一句，说刚才在门口等我的时候突然感觉很想家了，觉得自己像个流浪的，心里冷冰冰的。认识这么长时间，那是我第一次从他口中听到这样的话，我知道他是在说真话，很多时候，我也过这样的感触。平日里每天都打打闹闹的，没想一个人的时候会感觉这么的寒冷……
大二的那个暑假我们没有回去，想着能够找一份工作赚点钱。那个时候我们每天骑着单车穿梭在南昌的每一条街道。后来看到一家酒店招聘服务员，当时拿着高中毕业证去应聘，居然被录用了。在这样灯红酒绿的世界里，什么样的人都有，什么样的事情都可能发生。有一天，我们突然听到有人摔盘子的声音，顺着声音传来的方向望去，看到的情景令我们现在都感觉难忘：一个女服务员被人用盘子摔了，一个满嘴南昌话的彪汉，她用手捂住自己的头部蹲在地上。很多人去劝驾才得以平息。我们打的送她去医院，她流了很多的血，我们用毛巾帮她捂住伤口，她用一种惊恐的眼神看着我们，然后问我们说她肩膀上是不是流了很多的血。那种惊恐的眼神让我们感觉有些悚然，我们说没有，她已经完全有些恍惚了……
从那以后，她再也没有来上班。没过几天，我们也辞职了。那是我们共同的一段经历，一段难以抹去的记忆。我的那个兄弟时常会提起那个女孩，说她会不会去酒吧，还会不会去做服务生！
这一两个星期里，各地的大学都有毕业的班次，都有很多的毕业生离开学校去开始他们的成人事业。
学生的生活是一种享有特殊优待的生活，不妨幼稚一点，不妨吵吵闹闹，社会都能纵容他们，不肯严格地要他们负行为的责任。现在他们要撑起自己的肩膀来挑他们自己的担子了。在这个国难最紧急的年头，他们的担子真不轻！我们祝他们的成功，同时也不忍不依据自己的经验，赠他们几句送行的赠言――虽未必是救命毫毛，也许做个防身的锦囊罢！
你们毕业之后，可走的路不出这几条：绝少数的人还可以在国内或国外的研究院继续做学术研究；少数的人可以寻着相当的职业；此外还有做官，办党，革命三条路；再有就是在家享福或者失业亲居了。
走其余几条路的人，都不能没有堕落的危险。堕落的方式很多，总括起来，约有这两大类：
第一是容易抛弃学生时代求知识的欲望。你们到了实际社会里，往往学非所用，往往所学全无用处，()往往可以完全用不着学问，而一样可以胡乱混饭吃，混官做。在这种环境里即使向来抱有求知识学问的人，也不免心灰意懒，把求知的欲望渐渐冷淡下去。
第二是容易抛弃学生时代理想的人生的追求。少年人初次和冷酷的社会接触，容易感觉理想与事实相去太远，容易发生悲观和失望。多年怀抱的人生理想，改造的热诚，奋斗的勇气，到此时候，好像全不是那么一回事了。渺小的个人在那强烈的社会炉火里，往往经不起长时期的烤炼就熔化了，一点高尚的理想不久就幻灭了。抱着改造社会的梦想而来，往往是弃甲抛兵而走，或者做了恶势的俘虏。你在那牢狱里，回想那少年气壮时代的种种理想主义，好像都成了自误误人的迷梦！从此以后，你就甘心放弃理想人生的追求，甘心做现在社会的顺民了。
要防御这两方面的堕落，一面要保持我们求知识的欲望，一面要保持我们对人生的追求。有什么好方子呢？依我个人的观察和经验，有三种防身的药方是值得一试的。
第一个方子只有一句话：“总得时时寻一两个值得研究的问题！”我们出学校之后，离开了做学问的环境，如果没有一两个值得解答的问题在脑子里盘旋，就很难保持求学问的热心。可是，如果你有了一个真有趣的问题逗你去想它，天天引诱你去解决它，天天对你挑衅你无可奈何它――这时候，你就会同恋爱一个女子发了疯一样，坐也坐不下，睡也睡不安，没工夫也得偷出工夫去陪她，没钱也得缩衣节食去巴结她。
第二个方子也只有一句话：“总得多发展一点非职业的兴趣。”离开学校之后，大家总是寻个吃饭的职业。可是你寻得的职业未必就是你所学的，未必是你所心喜的，或者是你所学的而和你性情不相近的。在这种情况之下，工作往往成了苦工，就感觉不到兴趣了。一个人应该有他的职业，也应该有他非职业的玩艺儿，可以叫作业余活动。往往他的业余活动比他的职业还更重要，因为一个人成就怎样，往往靠他怎样利用他的闲暇时间。他用他的闲暇来打麻将，他就成了个赌徒；你用你的闲暇来做社会服务，你也许成个社会改革者；或者你用你的闲暇去研究历史，你也许成个史学家。你的闲暇往往定你的终身。
第三个方子也只有一句话：“你得有一点信心。”古人说：“信心可以移山。”又说：“只要功夫深，生铁磨成绣花针。”你不信吗？当拿破仑的军队征服普鲁士，占据柏林的时候，有一位教授叫作费希特的，天天在讲堂劝他的国人要有信心，要信仰他们的民族是有世界的特殊使命的，是必定要复兴的。费希特死的时候，谁也不能预料德意志统一帝国何时可以实现，然而不满50年，新的统一的德意志帝国居然实现了。
一个国家的强弱盛衰，都不是偶然的，都不能逃出因果的铁律的。我们今日所受的苦痛和耻辱，都只是过去种种恶因种下的恶果。我们要收获将来的善果，必须努力种现在新因。一粒一粒地种，必有满仓满屋的收，这是我们今日应有的信心。我们要深信：今日的失败，都由于过去的不努力。我们要深信：今日的努力，必定有将来的大收成。
朋友们，在你最悲观失望的时候，那正是你必须鼓起坚强的信心的时候。你要深信：天下没有白费的努力。成功不必在我，而功力必不唐捐。
在外企的职场人士，口语的锻炼非常重要，来看看下面这个用英语接听电话的短文吧!
A: Hello, thank you for calling. This is Tracy speaking. How may I help you?
你好，感谢来电。我是Tracy，有什么可以帮你的吗?
B: Hello. I would like to speak to your director of human resources, Ms.Weasley, Please。
你好，我想找你们的人力资源总监Weasley女士。
A: Just a moment. I'll check to see if she is at her desk. May I ask who is calling?
请稍等一下。我要看一下她是不是在位子上。请问您是?
B: Yes, this is Bill Burton from Milford Insurance, I'm calling in regards to our meeting next Tuesday.
我是米尔福德保险公司的Bill Burton，我打电话来是商谈我们下周的会议事宜。
A: Thank you, Mr. Burton. Can you please hold for a moment? I'll check to see if she is available.
谢谢，Burton先生。请稍等一下。我去看一下她能否来接电话。
B: No problem.
好的。
A: I'm sorry, Ms. Weasley is away from her desk. She has already left for lunch. Would you like to leave her a message?
不好意思，Weasley女士现在不在位子上。她去吃午饭了。您可以留个言吗?
B: Yes, please have her return my call as soon as she gets to the office. It's best if she can get in touch with me before 3 pm today; she can reach me at my office number which is 635-8799.
好的，请她回办公室之后尽快回复我电话。如果她下午三点前能回复我最好了。我的办公室电话是635-8799.
A: Ok, to confirm Mr. Burton, your calling from Milford Insurance, and your calling in regards to your meeting next Tuesday, your number is 635-8799,and you would like her to call you today before 3 pm.
好的，确认一下您的留言信息，Burton先生，您来自米福德保险公司，来电是商谈下周二的会议事宜，您的电话号码是635-8799. 您希望她可以今天下午三点前回复电话给您。
B: That’s correct.
是的。
A: I will make sure Ms. Weasley gets your message and returns your call.
我会确保Weasley女士得到您的留言信息并回复您电话。
B: Thank you very much.
非常感谢。
michael: why the long face?
billy: i feel stupid.
michael: why do you say that?
billy: my office just installed voice mail, but i don't know how to use it.
michael: isn't voice mail just like an answering machine?
billy: no way. you are way off. we had better learn about voice mail together.
michael: now i feel stupid.
迈克尔：你为什么拉长了脸?
比利：我觉得自己很傻。
迈克尔：你为什么这么说呢?
比利：我的办公室刚刚安装了电话留言机，但我不知道怎么用。
迈克尔：电话留言机不就是象一个电话应答机吗?
比利：不对，差远了。我们最好还是在一起学习一些关于电话留言机的知识吧。
迈克尔：现在，我也觉得自己很傻。
new words 新单词
1) calling card(电话卡): a card that allows you to make a phone call
i will charge the call to my calling card.
我用我的电话卡付电话费。
2) extension number (ext)(分机号码): branch number, personal code
hello, secretary, please patch me through to mr. smith's extension.
喂，秘书，请给我接通史密斯先生的分机。
3) hold(稍等): wait, don't go away
sir, please hold while i search for the proper extension.
先生，请稍等，我在查找分机号。
4) patch me through(转接): put me through, transfer
patch me through to your boss this instant!
立刻给我接通你们老板的电话。
5) voice mail(电话留言): messages and more through the phone
tom wasn't at his office, but i left a message on his voice mail.
汤姆不在他的办公室，但是，我在他的电话留言机上留了信息。
A: Adrienne Lambert speaking.
A：我是Adrienne Lambert。
B: Hello, Adrienne. This is George here. I've been thinking. There are three things we need to think about. Firstly, the salary structure ...
B：你好，Adrienne。我是George。我想有三件事我们需要考虑下。第一件是薪酬结构…
A: Salary structure ...
A：薪酬结构…
B: Yes, we certainly need that on the agenda...
B：是的，我们的确需要提上日程了…
A: Oh I see, this is the agenda for…
A：我知道了，这是它的日程…
B: Yes, yes. Um, we should include pensions ...oh yes, but perhaps before that there's other benefits.
B：是的。我们应当包括养老金…是的，但是也许在考虑其他福利之前。
A: So are we talking about next month's HR meeting?
A：那么我们在下个月的人力资源会议上讨论下吧。
B: Yes, I'd like you to circulate it before the meeting.
B：好的，我想你在会前传达下信息。
A: I see. Could we go over it again?
A：我明白了。我们再仔细检查一遍好吗?
Call 2 (Answerphone message)
Call 2 电话答录机上的留言
A: Meribel Communications. The office is not manned at the moment. If you'd like to leave your name, telephone number and any message, we'll get back to you as soon as possible. Speak clearly after the beep.
A：这里是Meribel Communications公司。现在办公室没人接听电话。如果你留下你的姓名、电话号码和留言，我们会尽快答复你。在哔声后清楚地说出。
(beep)
(哔声)
B: Um ... I'm phoning about an order, um ... My phone number is... my home phone number is…01972 ... no, actually I'd better leave you my work number. It's 0171 567 9903 ... um ... yes, I ordered a copy of your new communications software package more than, um, three weeks ago. Can you get back to me? My name's Brian Milthorp, by the way.
B：嗯。我打电话来是询问一个订单….我的电话号码是….我家里的号码是01972….不，实际上我留工作号更好：0171 567 9903。嗯，是的….我在三周多前订购了你们公司一个新的通讯软件包。你们能回复我吗?顺便说下，我是Brian Milthorp。
商务谈判电话常用英语
1、I'm interested in your CRM software. Can you give me an quote?
我对你们的客户关系管理软件有兴趣， 能跟我报个价吗?
通常你会打电话给别的公司不外乎以下几种状况： 询价， 下订单， 追踪订单， 应征工作， 推销产品等等， 首先谈到询价。如果只是要请对方大略地估个价钱， 你可以说， ”Can you give me a quote?“ 或 ”Can you give me an estimate?“ 但是提醒大家， 这个 quote 发 /kwot/ 的音， 记得要特别强调那个 /wo/ 的音， 不然老美会以为你在说 coat /kot/ 或是 court /kort/ 这个字。 这种情况就发生在我身上不只一次， 有一次拿车去修车厂估价， 我跟技工说， ”Can you give me a quote?“ 他却回答我， ”You need a coat?“ 扯了半天他才搞懂，后来我才知道原来自己 quote 的音发错了。 所以最好的办法就是用 estimate， 这个字是绝对不会发错的。
另外， estimate 和 quote 也可以指「报价单」而言， 例如你可以要求别人， ”Can you send me a sample with an estimate ASAP?“ (能不能请你尽快送一份样品和报价单给我?)
2、I'd like to place an order for a DL-1100 color printer.
我想要下一份 DL-1100 彩色打印机的订单。
以前每次为了买东西而打电话给人家， 我都直接说， ”I want to buy this，I want to buy that.“ 当然啦!!要买东西的人最大， 不管你说什么别人都一定会想办法把东西卖给你的。 只是你如果直接说 buy 听来比较像是日常生活在说的对话。如果像是公司要采购商品时， 最好正式一点用order， 或是更完整一些说 place an order for， 例如 ”I want to order a color printer.“ 或是， ”I want to place an order for a color printer.“ 都是不错的用法。
3、I'm calling to check my order status.
我打电话来查看我订单的状况。
以前我因为不知道 check order status 这个用法， 常拉拉杂杂讲了一堆才能表达我的意思。 例如我可能会说， ”I ordered something yesterday. Can you check if you've shipped it or not“ ，这句话听起来是不是蛮笨的? 后来我暗中观察， 同样的情况原来老美居然都简简单单地说 ”I want to check my order status“ 或是 ”I want to track my order status“ 就能完整地表达这句话的意思，真是太神奇了。
这让我想到有一次在机场也是， 我想问柜台小姐我的朋友倒底坐哪一班飞机， 那班飞机有没有慢分， 他大概几点会到，当我好不容易讲完这么长一串时， 柜台小姐居然只回了我一句， ”You wanna check passenger status?“ 差点没昏到， 原来我只要用 check passenger status 就行了喔?
4、I was referred to you by Mr. Gordon.
我是 Gordon 先生介绍我来的，
打电话到别人公司如果是有求于人的话，例如要去应征啦或是推销东西啦，最好能先攀点关系啦! 例如最常用的招数， 我是某某人介绍来的，就是 ”I was referred to you by someone.“ (注意， 介绍在这里用 refer 而不是用 introduce) 还有呢? 如果你今天拿到了该公司的折价卷， 则最好也是开宗明义地说， ”I got your number from a coupon， which says your product is 50% off today“ (我是根据你们折价卷上的号码打过来的，它上面写着今天产品五折优待。) 这样子让他想赖都赖不掉。 总之呢? 先表明自已是怎么搭上这条线的， 这样子别人才不会有突兀的感觉啦。
5、PUTIFHD corporation. May I help you?
PUTIFHD 公司， 我能帮你什么吗?
这句话算是制式的讲法。 一般接起电话的人通常会先报公司的名字 ”PUTIFHD corporation“， 然后再说， ”May I help you?“ 或是如果要更客气一点的话则可以说 ”How can I help you?“ (我该怎么帮你?)，因为这样的问法表示我「该」怎么帮你， 而非我「需不需要」帮你? 但基本上 ”May I help you?“ 跟 ”How can I help you?“ 都很常见就是了。
不过如果是机器接的电话， 则听到的多半是这样， ”Thanks for calling PUTIFHD corporation， if you know your party's last name or extention， press 1. If you want to recieve information or publication， press 2. If you want to talk to the operator， press pound sign or remain on the line.“ (感谢你打电话到 ABC 来，如果你知道你要找的人的姓或是分机号码， 请按 1， 如果是想要本公司的简介或出版品， 请按 2， 如果是要找总机， 请按 #， 或是请别挂断。
6、And you are?
你是?
如果人家打电话来是要找你的上司， ”May I talk to your manager?“ (我能不能跟你们经理讲话?) 这时你总不能糊里胡涂地就把电话拿给经理说， 说不定人家是打电话来跟你经理勒索一百万的呢! 所以通常我们一定要先确定打电话来的'是谁。最客气的问法是， ”Whom I am speaking with?“ 或是 ”Whom am I talking to?“ (我正在跟谁讲话呢?) 但是人家一听是像我这种小毛头打电话找他们经理， 他们就会用比较口语的说法， ”And you are?“ (你是?) 如果人家这样问我， 我就可以答， ”This is Benlin.“
像是 ”And you are?“ 这么口语的英文书上大概学不到， 但这却是老美天天在用的句子， 只怕你学了之后还不敢用。其实真的不用怕。 越简单的句子老美越听得懂。 而且事实上 ”And you are?“ 这句话还有许多适用的场合， 例如在公司的接待处 (reception)。 来访的客人如果说， ”I'm looking for Mr. Wolf.“ (我要找伍夫先生) 接待小姐就可以反问他， ”And you are?“ (你是?) 所以像这种简单又好用的句子大家一定要记起来喔!
Respected leader:
How do you do? Please be angry. I am honored to read my cover letter in your busy schedule. Thank you. I hope I can find a job suitable for this major in your company. I will play a better role and create better value for the company
I see your company's recruitment notice in the newspaper, after I consider the conditions of their own, I feel that my own condition is consistent with the requirements of your company, so I just for the position in your company have strong interest. I believe I can do your company give me the job.
I am a student of Career Technical College XX economic and Trade Department of electronic commerce, will face the practice. As an e-commerce professional students, I love my profession and invested the huge enthusiasm and energy. In the past two years, I study the contents include the basic knowledge of electronic commerce, graphic design, web production, computer network technology, network marketing, access, ASP, VB, and can operate the computer office software skilled, and set up a small LAN. Of course in the study of these theoretical knowledge, nor the lack of practice. Registered taobao.com big one time, and in the above shop Although not sold anything, but in the process of opening a shop, but also learned a lot of content, such as communication with people, purchase channels, etc. in this practice and learning, so that I have a better understanding of e-commerce
E-commerce is well aware of the professional creative, facing the world, a new industry for the future, so only learning the content of the textbooks is not enough, I will continue to work hard. Learning at the same time, I also actively participate in various activities, to seize every opportunity to exercise their own. In this short two years, I feel deeply, and outstanding students to work to benefit me in the competition, but also make themselves better progress; to the difficult challenges, let me grow up in frustration. I was more eager to display their talents in the vast sky, expect to get better training in practice and improve, so I hope to join your I will try my best. I believe that through my hard work and efforts, I will make my due contribution
I know now, even if I say no good, no use. I need a I play to the space and time, I believe I can do this work. In continuous learning, I know seeing is believing. I think according to your company to give me a chance to interview, I believe I can do better!
I wish your company's success, and repeated success!
Respected leader:
Hello, I would like to begin by thanking you for reading this letter with your busy schedule and best wishes for your good health!
I am the graduate of marketing in Zhejiang Ocean University. For me, four years of college life is my four years of continuous progress, continuous breakthroughs and continuous improvement
In theory, the knowledge structure, I studied marketing professional, in addition to successfully passed the provincial level and national computer examination grade four English has 423 points, I have a deeper understanding and mastery of knowledge management, and to expand knowledge of the total with full enthusiasm towards continuous improvement, become a support point in my life. At the completion of their studies at the same time, I according to their professional characteristics, and use their spare time to participate in social marketing practice, the theoretical knowledge learned into practice.
In the specific application of skills, first of all, I have a good office automation technology, through the specific application in the process of practice, I will be proficient in word, Excel, PowerPoint and other application software and scanners, digital cameras and other hardware facilities. Good learning ability and good ability to adapt to the environment to adapt to the different I the position in the knowledge era of science and technology constantly updated; I also have the leadership organization and planning and coordination ability, and in the very ordinary things, for its unique bright spot is my specialty.
In the specific work experience, I have conducted related learning and training in schools and all sectors of society, the position of the monitor for two years I realized that the students should have the ability of leading cadres organization; in Hainan Coconut Island (Holdings) Limited Zhoushan office, people Jiangshan apiculture Ltd., Ningbo green flow in different units of health business part-time, make me more widely absorbed the theoretical knowledge and practice in all aspects of knowledge, enhance my communication skills and ability to work.
After four years of learning and training, I got very great progress in all aspects of morality. I believe I can be competent for all enterprises and institutions of market sales, development, planning, freight station.
Temper, gave me the tenacity to succeed, refuse to be cowed or submit; give me the courage to continue to challenge. Although not famous university aura, but the courage to break through the self, to create the future, cheerful and generous, hard confidently I recommend myself to you, if you have the opportunity to become a member of your organization, I will humbly diligence, hard work, continuous learning in practice, taking the initiative, creativity, dedication to the development of unit Tim glory.
I sincerely await your review, and look forward to contributing to your organization!
Await your reply!
We wish your esteemed company a prosperous career
Communication is very important both in the past and at present, and it tends to be more essential in modern society. Telephone and letter are two main means of communication, and they both have their advantages and disadvantages.
Communication with other people by telephone is very convenient, especially when you have something urgent. For example, if one of your family members is seriously ill at night, and you don't know how to deal with it and where to find a doctor or a taxi. A telephone is the answer. Dial 120 and you will get services from the doctor very soon. In addition, with the quick rhythm of life, people usually don't have as much time to write letters as before, again telephone solves the problems. Friends can chat through the wire. It seems that telephone shortens the distance between people. Men can keep in touch with each other more easily.
However, still some people prefer writing letters to communicate with friends. First, sending a letter is much cheaper than having a telephone call. Second, people can not only greet each other but also exchange their thoughts in letters. Because when a person writes, he must organize his mind and express his ideas and feelings more logically, while telephone often makes people lazy. Finally, people easily keep secret in the letter and say whatever you want to say, while they sometimes can't do that in a telephone.
In my opinion, you can combine these two ways together: some unimportant things can be expressed by a telephone, while some important or unspoken things can be done by a letter.
关于电话英语双语
1.I recognized your voice right away.
我一听就知道是你的声音。
2.I'm calling to ask you some question about Jim，you knowhim，don't you?
我打电话来问一下有关吉姆的问题，你认识他，对吧?
3.Oh，Mary，I'd better go now.
噢，玛丽，我要挂电话了。
4.Is the boss coming by?
是老板过来了?
5.OK.I'll let you get back to your work.
好，回去工作吧。
6.I'll call you again later，OK?
我过一会儿再打给你，好吗?
7.Call me at home.
打到我家来。
8.Certainly，I'll make sure he gets your message.
当然，我一定会转达您的话。
9.Hello!Is that you，Tom?
喂，你是汤姆吗?
10.I'd know your voice anywhere.
你的声音我到哪里都听得出。
11.I can't believe I got hold of you at last.
我真不敢相信终于和你联系上了。
12.I tried to contact you by phone several times，but you werenot in.
我给你打了好几次电话，但是你都不在。
13.Oh，somebody's at the door.I have to go.
噢，有人来了，我得去开门。
14.And I have to say“good-bye”.
我不得不说再见了。
15.Nice talking to you.
很高兴跟你通话。
16.Same here，bye-bye.
我也是，再见。
17.What's your FAX number，please?
你的传真号是多少?
18.I'll think about it and call you back to discuss it to some de-tails soon.
我考虑一下，然后尽快打电话给你具体讨论这件事。
19.I'll be looking forward to hearing from you.
我期盼你的回音。
Dialogue A
(A：Mary B：Julia)
A：Hello.I wish to speak to Julia.
B：This is Julia speaking.
A：Oh，how do you do，Julia.This is Mary speaking.
B：Mary，I recognized your voice right away.I'm glad you calledme.
A：Julia，listen，um…I'm calling to ask you some questions aboutJim，you know him，don't you?
B：Sure.
A：What's he like?
B：Well，why are you asking adout Jim?
A：Well，I want to try and get a part-time job at his store…
B：Oh，well，Jim's a nice guy…I mean he'll give you decenthours，a decent1 wage，and plenty of breaks.
A：Well，that sounds good.Um，what does he look like?I've gotto meet him at the Sunset Restaurant for lunch and I can't re-member.
B：Oh，well，he's about thirty-six…
A：Hu-hum.
B：…six-foot-two…
A：Right.
B：…oh，has dark，wavy hair with a little gray at the temples.
A：Oh，sounds kind of nice.
B：Mm.
A：Um，is he，a formal kind of guy，or does he dress casually2?
B：Oh，he rarely dresses casually.He always wears three-piece suitsand ties——dresses very much in style.Oh ，Mary，I'd better gonow.
A.Is the boss coming by?
B：Yeah，and I have to finish this report by four.
A：OK.I'll let you get back to your work.
B：I'll call you again later，OK?
A：Call me at home.I want to hear all about him.
B：(business like，to cover up)Certainly，I'll make sure he getsyour message.Good-bye.
Dialogue B
(A：Philip B：Tom)
A：Hello!Is that you，Tom?
B：Philip!Yes，this is Tom.
A：Oh，how do you know it's me?
B：I'd know your voice anywhere.
A：I can't believe I got hold of you at last.And what have you be-ing doing?
B：Yeah，I haven't been home a lot lately.And I've had a lot ofwork and social engagements4.Oh，Philip，when did you getback to London?
A：I just came back about a week ago，I tried to contact you byphone several times，but you were not in.
B：Sorry，Sorry.Did you have a nice holiday，then?
A：Lovely.I went to Scotland5 and travelled aroud.
B：Did you go up to the Highlands?
A：No.I stayed at a hotel near Loch Lomond for a few days andcame back to London down the west coast.
B：Did you have good weather?
A：Quite good，and everybody was very kind.People aren't quitesuch a hurry up there you know.
B：How I admire you!Oh，I feel like I'm under too much strainthese days.I need a holiday indeed.
A：Well，I suppose so.
B：Oh，somebody's at the door.I have to go.And I have to say“good-bye”.Nice talking to you.
A：Same here，bye-bye.
Dialogue C
(A：Receiver B：Mr.Kent)
A：Hello，Australian Trading Company.Can I help you?
B：Hello.Yes.This is Mr.Kent of Oriental6 Ltd.We are interestedin the carpets advertised by you and I think the carpet will finda ready market in our country.
A：May I have your specific inquiry7?If you make an inquiry，wecan offer you firm.
B：Could you give me some idea about your prices?
A：Well，if you please，I can send our price sheets to you by fax.
What's your fax number，please?
B：6885486.If your prices are favourable8，we can place the order.
A：By the way，enquiries for carpets are getting more numerous9.
You'd better place your order as soon as possible.
B：I see.Well，I'll think about it and call you back to discuss it tosome details soon.
A：OK，I'll be looking forwad to hearing from you.Good-bye.
B：Good-bye.
Words and Expressions
recognize vt.认识到;识别;承认
past-time 逝去的时光
guy n.〈美俚语〉家伙;人
decent a.1.正派的;端庄的
2.相称的;合宜的
wage n.[常用复数][按周发的]工资
temple n.太阳穴，额头
formal a.正式的;外表的
casually a.偶然的，不注意的
rarely ad.很少;罕有
style n.文风;风格;时髦
businesslike a.认真的;一板一眼的
social a.社会的;社交的，交际的
engagement3 n.订婚，婚约;约定，约会
Highlands n.高地，高原
Scotland n.苏格兰
coast n.海岸，海滨
hurry up 匆忙;慌忙
admire v.羡慕，赞赏，钦佩
stair n.楼梯
suppose vt.让;猜想;假定
Loch Lomond (地名)洛蒙德湖
carpet n.地毯
advertise vt.为……做广告
market n.(交易)市场;菜市(场)
inquiry n.询问;调查
firm n.商号;商行
sheet n.被单;(一)张，(一)片;大片
favourable a.好意的;赞成的;顺利的
place the order 定购;订购
enquiry n.调查;询问
numerous a.数量大的，数目更多的
detail n.细节;详情
look forward to 渴望
hear from 收……的来信
1.接电话必备第一句：自报家门
Hello, ABC Company. This is XXX. How may I help you? 您好，ABC公司，我是XXX。有什么可以帮您吗?
举一反三：
Good morning. ABC Company. This is XXX speaking. May I help you?
Thank you for calling. You’ve reached ABC Company. This is XXX.
2.接电话必备第二句：TA不在，请稍等片刻。
XXX is not available at the moment. Could you hold for a few minutes please?
XXX现在无法接听您的电话，您能稍等片刻吗?
举一反三：
XXX is with a client now. Would you mind holding for a moment?
XXX is currently unavailable. Can you please hold for a moment?
We’re experiencing a high volume of calls. Would you please hold?
3.接电话必备第三句：我为您转接。
I’ll transfer your call to XXX. 我将为您转接到XXX。
举一反三：
I’ll transfer you over to XXX’s line.
I’ll put you through.
I’ll put XXX on the phone.
I’ll get XXX for you.
I’ll connet you.
4.接电话必备第四句：稍后再打给您。
Would you leave your name and number and I can call you back?
您能留下您的姓名和电话吗?我稍后再打给您?
举一反三：
Do you have a number I can reach you back at?
I’ll be glad to return your call if you will leave your name and number.
5.接电话必备第五句：您需要留个口信吗?
May I take a message for you? 我能为您留个口信吗?
举一反三：
Can you leave a message?
Would you like to leave a message?
Can I transfer you to XXX’s voice mail?
注：留言内容一般要包括以下几个方面。(1)致电人姓名，(2)致电人公司名称，(3)致电人电话号码/分机号，(4)留言的日期和时间，(5)收到留言后需要做出的回应(回拨电话还是等候致电人第二次打入)，(6)留言记录者签名(以防收到留言的人有任何不明白的地方可以再沟通确认)。
6.接电话必备第六句：您能再重复一遍吗?
Would you repeat that please? 请您再重复一次好吗?
举一反三：
I beg your pardon?
Would you say it once more please?
Could you repeat what you just said?
7.接电话必备第七句：感谢致电，结束通话
Thank you for your calling, have a nice day. 感谢致电，祝您度过愉快的一天。
举一反三：
Thank you for calling, goodbye.
Thank you very much, goodbye.
延伸阅读:你一定要会的办公室英语
After our Meeting English post last week, this week, let’s learn useful English words for the office, including these HR (Human Resources) words. Do you know all the words below?
take a day off/ to take time off (v phr)请假
take a vacation (v phr) 休假(旅游)
take unpaid leave (v phr)不支薪假
take sick leave (v phr) 请病假
business trip (n) 出差
parental leave / maternity leave (n)育婴假
take a leave of absence (LOA) (v phr) 留职停薪
personal leave (n) 事假
annual leave (n) 年假
menstrual leave (n) 生理假
public holiday (n) 国定假日
pay day (n) 发薪日
pay raise/ pay cut (n) 加薪/减薪
gross salary (n) 总薪资
deduction (n) 扣除额
take-home (net) salary (n) 净薪资
A: Stone Corp. Hi, Mary speaking. 隐四通公司, 您好,我是Mary。
B: Hello, I’d like to speak to Mr. Hunter, please. 你好,我想找Hunter先生。
A: May I ask who is calling, please? 请问您是哪位?
B: My name is Herbert Wood of IBM Computer Company. 我是IBM电脑公司的Herbert Wood.
A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line. 谢谢,Wood先生,请稍等。(打内线电话)Hunter先生,IBM电脑公司的Wood先生找您。
C: Can you find out what he wants? 你可以问他有什么事吗?
A: Yes, Mr. Hunter. (to caller) Im sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about. 好的,Hunter先生。(对来电者说)对不起Wood先生,让您久等了。Hunter先生现在非常忙,他想知道你有什么事对他说。
B: Yes, I want to buy some computer software and talk about developing some other software. I don’t know whether he is interested in that or not? 是的,我想买一些计算机软件,另外再谈一谈开发一些其它的软件。我不知道他是否有兴趣。
A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please? (to PBX) Mr Hunter, Mr. Wood wants to buy some computer software. 我明白了,非常感谢,Wood先生。请你等一下好吗?(打内线电话)Hunter先生,Wood先生想买一些计算机软件。
C: I see. Put him on line two. 好的,请转到2号线。
A: Yes, Mr. Hunter. (To caller) Mr. Wood, I’m very sorry to have kept you waiting. I’ll put you through to Mr. Hunter.
好的,Hunter先生。(对来电者)Wood先生,不好意思让你久等了,我把你的电话接给Hunter先生。
英语常用电话用语汇总
情况 (一) 打电话的人找的是你自己
打电话来的人
你 (接电话的人)
Is Daisy there? (Daisy 在吗?) Speaking. 我就是.
This is she. 我就是. (注: 男的用 ”This is he.“)
You're speaking/talking to her. 你正在跟她说话. (注: 男的用 ”You're speaking/talking to him.")
This is Daisy. 我就是 Daisy.
That's me. 我就是.
情况 (二) 打电话的人要找的人不在
打电话来的人
你 (接电话的人)
May I speak to Mr. Gates? (请问 Gates 先生在吗?)
He's not here right now. 他现在不在这里.
He's out. 他出去了.
He's in a meeting right now. 他现在正在开会.
You've just missed him. 你刚好错过他了.
He's just stepped out. 他刚好出去了.
情况 (三) 打电话的人要找的人不在, 问对方是否要留言
打电话来的人
你 (接电话的人)
Can I talk to Mark? (我可以跟 Mark 讲话吗?)
He's out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗?
He's not available right now. Can I take a message? 他不在, 我可以帮你传话吗?
情况 (四) 打电话的人问他要找的人何时回来
打电话来的人
你 (接电话的人)
Do you know when he will be back? 你知道他什么时候会回来吗?
I'm sorry. I don't know. 抱歉, 我不知道.
I have no idea. 我不知道.
He should be back in 20 minutes. 他应该二十分钟内会回来.
情况 (五) 打电话的人问他要找的人在哪里
打电话来的人
你 (接电话的人)
Do you have any idea where he is? 你知道他在哪里吗?
Sorry. I don't know. 抱歉, 我不知道.
He's at work right now. Do you want his phone number?
他现在在上班.你要不要他的电话号码?
情况 (六) 打电话的人要找的人不在, 愿意接受对方的留言
打电话来的人
你 (接电话的人)
Can I leave a message? 我可以留个话?
Yes. Go ahead, please. 可以, 请继续.
Of course. Hold on for just a second so I can grab a pen and paper. 当然, 稍等一下让我拿个纸笔.
Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down.
当然, 如果你可以等我一下下, 让我找张纸写下来.
情况 (七) 接受对方留言时听不清楚, 希望对方重复
打电话来的人
你 (接电话的人)
When he comes back, can you have him call me at (206) 5551212?
他回来后, 能不能让他打 (206) 5551212 这个号码给我?
Can you repeat again, please? 能不能请你再重复一次?
(Say) Again, please? 再说一次好吗?
Pardon? 抱歉.(请再说一次)
Come again, please? 再说一次好吗?
I'm sorry? 抱歉.(请再说一次)
情况 (八) 对方希望留话, 怕听错了, 不想接受对方的留言
打电话来的人
你 (接电话的人)
May I leave a message? 我能否留个话?
You know what? My English is not that great, and I don't want to miss anything. Would you mind calling back later? I'm sorry.
你知道吗? 我的英文不是非常好, 我不想听错话.你介意稍后再打来吗? 我很抱歉.
If you don't mind, could you please call back and leave a message on the answering machine? My English is not very good.
如果你不介意的话, 能否请你再打一次, 然后在录音机上留言? 我的英文不是很好.
情况 (九) 打电话的人要找的人是别人, 请对方稍等
打电话来的人
你 (接电话的人)
Is Brandon there? Brandon 在吗?
Yes, he is. One moment, please. 他在.请稍等.
Hold, please. 请稍等.
Hold on, please. 请稍等.
Let me see if he's here. Hang on. O.K.? 我看看他在不在.等一下, 好吗?
情况 (十) 对方打错电话
打电话来的人
你 (接电话的人)
Can I speak to Alexander Walker? 我可以和 Alexander Walker 说话吗?
Alexander Walker? I'm sorry, but there's nobody here by this name. Alexander Walker? 抱歉, 这里没这个人.
I'm sorry. I'm afraid you've got the wrong number. 抱歉, 恐怕你打错电话了.
What number did you dial? 你打几号?
情况 (十一) 跟对方要求跟(打电话的人)刚刚已经通过话的人再讲话
打电话来的人
你 (接电话的人)
Can you put Daisy back on? I forgot to tell her something. 你能否请Daisy再来听电话呢? 我忘了跟她讲一件事.
Sure. I'll go get her. 当然! 我这就去叫她.
情况 (十二) 电话没人接(或录音机)
旁人
你 (接电话的人)
Is he there? 他在吗?
No one is there. 没人在.
Nobody answered. 没人接.
No. I got the answering machine. 没有! 是录音机.
情况 (十三) 电话打不通
旁人
你 (接电话的人)
Did it go through? (电话)打通了吗?
The line was busy. 电话忙线.
I got the busy signals.. 电话忙线.
情况 (十四) (因自己忙等原因)请别人去接电话
甲
乙
Paul, can you answer the phone? I'm busy. Paul, 你能不能去接电话? 我在忙.
Can you get it, Paul? My hands are tied. Paul, 你能不能去接电话? 我现在不能接.
Yes, dear. 是的, 亲爱的.
情况 (十五) 接到无人电话(就是打来了却不说话的那种)
旁人
你 (接电话的人)
Who called? 谁打来的?
No one. He hung up on me. 没人.他把电话挂了.
Wrong number, I guess. He hung up without saying a word. 打错了, 我想.他一句话也没说就把电话挂了.
36句英语电话用语让你的通话不再尴尬
拿起话筒打给外国客户时，或是与外国朋友通话时，常常因为不知道怎么开头，或因为不熟悉电话用语而害怕?
小提醒：下文中提到的 A 是你自己，B 则是你要找的人，或者是对方要找的人。
接 / 打电话问候语
Hello?
非正式用法，通常是接到熟识的人的来电，才用这个字。
A speaking
假设你的名字是 Adele，接电话时绝对别说 Hello, I’m Adele. 而是 Hello, Adele speaking.
这个用法也可以说成 Hello, it’s Adele 或 It’s Adele calling 或 This is Adele Calling.
甚至当别人问说 Is Adele there? 你可以直接回答 This is she. 所以如果你是男性，要回答 This is he。
Can I help you?
这一句就是我们电话开头常说的「有什么事吗?」的意思。
This is A speaking/ calling.
当你打电话给对方，自我介绍的时候，就可以这样说。
指名要找某人
这两个用法为非正式，打给较熟识的人才这样用。
Is B there?
B, please.
假设你要找的人是 David，电话拨通后要说 David, please.。
下面这两句则是正式用法，尤其第一句通常用在公事往来的通话中。
May/ Could/ Can I speak to B, please?
I’d like to speak to B, please.
请稍等
当你接听电话后，如果对方是要找别的人，可以用以下几句表示「请稍等」。
非正式用法，可用在与熟人的对话：
Just a second.
Hang on. I’ll get B.
正式用法：
Hold the line please.
Could you hold on, please?
Just a moment, please.
One moment, please.
以下两句都可接在上面的句子后，表示「帮你找看看 B」。
I’ll get him/ her.
I’ll see if B is in.
忙碌中
当你接听电话后，对方要找的人「不方便接听」时，可以用以下这几句话表示。
B is not here right now.
B is busy/ occupied/ tied up now.
I’m afraid B can’t take this call at this time.
I’m afraid B isn’t available at this time.
I’m afraid B can’t come to the phone at this time.
打错时
碰到对方打错电话：
I’m afraid you’ve got the wrong number.
Sorry. I think you’ve dialed the wrong number.
你打错电话时则可以这样说：
Oh, I’m sorry. I have the wrong number.
I must have the wrong number.
I guess I have the wrong number.
遇到对方不在时
不管你是想打电话找对方，还是对方来电找的人刚好不在，小编都帮妳准备好应对的例句啰!快记起来，下次就能派上用场啦!
麻烦别人晚点回拨时：
Could you call back later?
Could you call back in a few minutes?
Could you call back in a little while?
想要留言/ 询问是否需要帮忙留言时：
Can I leave a message?
我可以留言吗?
Would you like to leave a message?
Can I take a message?
上面这两句都是「需要帮你留言吗?」的意思。
Could you give him/ her a message?
你可以帮我留言给他吗?
Could you tell him/ her that I called?
你可以帮我跟他说我来电过吗?
听不清楚、对方太小声时
I’m afraid I can’t hear you.
不好意思，我听不太清楚。
I think we have a bad connection.
我觉得讯号有点差。
Sorry. I didn’t catch that.
不好意思，我没听到。
Could you speak up a little, please?
可以请你再大声一点吗?
麻烦对方再说一次时
Pardon me?
Could you repeat that, please?
Could you say it again, please?
范例
学完了这么多好用的句子，让我们来看看范例，相信下次讲电话时，你就能够实际应用啰!
A: Hello, it’s Shirley from the marketing department. How can I help you?
B: This is Adele speaking. May I speak to David, please?
A: Could you hold on, please? I’ll see if he’s in.
B: Thank you.
A: David is occupied now. Would you like to leave a message?
B: Sorry, I’m afraid I can’t hear you. Could you repeat that, please?
A: David is not here right now. Can I take a message?
B: Would you ask him to call me back?
A: Certainly.
B: Thank you.
A: 喂，我是营销组的雪莉，请问有什么事?
B: 我是爱黛儿，我想找戴维。
A: 你稍等一下，我帮你看看他在不在。
B: 好的，谢谢!
A: 戴维现在在忙，需要帮你留言吗?
B: 不好意思，我听不清楚，请你再说一次。
A: 戴维现在不在位置上，需要帮你留言吗?
B: 那请他回拨给我好了。
A: 好的。
B: 谢谢!
电话英语日常沟通用语(接打电话)
1.Hello，is this __?
喂，是__号吗?
2.I’d like to speak to Mr.Wang.
我想和王先生讲话。
3.I’m sorry.Mr.Wang is out right now.
对不起，王先生现在不在。
4.May I know when he’ll be back?
您能告诉我他什么时候回来吗?
5.This is his wife speaking.
我是他的妻子。
6.Can I take a message for him?
要我转告吗?
7.May I have your name，please?
请问您是谁?
8.Is he available?
他能接电话吗?
9.I’ll just find out for you.
我给您看看他在不在?
10.Hello，are you still there?
喂，您没挂断吧?
11.Who is that speaking?
请问您是谁?
12.I’m so sorry that I made such an early phone call.
对不起我这么早打电话。
13.Who do you wish to talk to?
您要找谁呀?
A: Good afternoon, Sales Department. May I help you? 下午好,销售部,我能帮你什么忙吗?
B: Could I speak to Mr. Bush, please? 可以和Bush先生说话吗?
A: I’ll see if he is available. Who shall I say is calling, please? 我要看一看他是否在。请问我得告诉他谁打来的?
B: John Smith.
A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I’m afraid. Can I help you?
请别挂机,Bush先生正在和总经理开会,我可以帮你忙吗?
B: Well, I want to discuss with him the new contract we signed last week. 好的,我想跟他讨论一下我们上星期签订的合同。
A: I don’t think the meeting will go on much longer. Shall I ask him to call you when he is free? 我想会议不会开得太久,我让他有空给你打电话,好吗?
B: Yes, that would be easiest. 是的,那样了。
骚扰电话 No response when you answer the phone
A：Hello? Hello?
喂?喂?
B：(No response; Silence)
(没人回答;沉默)
A：Hello? Who is calling, please?
喂?请问你是哪位?
B：(No response)
(没有回答)
A：Listen, I know who you are. If you call this number again, I’ll call the police. You’ll be arrested. I’ve got your number.
听着，我知道你是谁。如果你再拨这个号码，我要叫警察了。你会被逮捕的。我已经知道你的电话号码了。
★ 电话留言英语范文
★ 留言英语
★ 英语留言范文
★ 英语电话面试问答
★ 英语电话五大步骤
★ 英语：电话对答4
★ 英语电话面试技巧
★ 大学的毕业留言
