以下是小编帮大家整理的商务英语口语考试话题（共含10篇），仅供参考，欢迎大家阅读。同时，但愿您也能像本文投稿人“许少荣”一样，积极向本站投稿分享好文章。
商务英语口语考试话题
1. Have you ever experienced a situation in which the customer care was very good? What do you think makes good customer care?
Customer care involves putting systems in place to maximize your customers’ satisfaction with your business. It should be a prime consideration for every business - your sales and profitability depends on keeping your customers happy.
Being quick , friendly, helpful, courteous, knowledgeable, considerate and professional can make good customer care.
I’ve experienced many situations in which the customer care was very good. What most impressed me is going to buy my notebook last year. When they know that I want to buy a notebook, they introduce their product friendly. Although I asked them many questions, they were very patient all the time. At last I decided to buy their product, they gave me many presents. So I think their customer care was very good.
2. What is customer loyalty？Are you a loyal customer? Why or why not?
The customer frequently uses the same company or buys the same product.
Yes, I’m a loyal customer. For example, most of my cloth is from the same company. And I always go to the same restaurant. There is no doubt in my mind that the quality in the product is what has kept me as a loyal customer. And their customer care is also very important. If their quality of the product and the customer care are good, I usually become their loyal customer.
3. What kind of company can be called multinational? Please show one example of multinational and describe it briefly.
A company or corporation operating in more than two countries.
I know a multinational company which all the people know. It is the Apple company. Apple designs and creates iPod and iTunes, Mac laptop and desktop computers, the OS X operating system, and the revolutionary iPhone and iPad. The founder of Apple company Steve Jobs has became the idol of many Chinese. They work many days to buy a Iphone. So the Apple is very popular.
4. Have you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping?
Yes, I often use the Internet to shop.
1. Can save some money
2. Can have more choices
3. Needn’t spend time parking
4. Needn’t carry goods back home personally
5. Can do shopping at any time
1.Can’t see, touch, smell the goods.
2.Can’t get goods immediately.
3.Difficult to have the same consumer protection as buying goods from solid shops.
4.Personal information may be disclosed.
5.May be given the wrong goods or the fake commodities
5. What is retailing? Can you list at least 3 types of retail outlet and say the characteristic of each respectively?
The final step in the whole distribution channel; no middlemen between buyers and retailers.
1.Supermarket a large self-service shop selling food and drink and also small household items
2. hypermarket a very large supermarket often located on the edge of a town or city
3. shopping centre/mall A covered area with shops, supermarkets and restaurants
4. department store a large shop with many departments or sections---each department sells a different type of goods
5. specialist retailer A shop which only sells one type of product, usually of high quality
6. chain store one of a group of shops owned by the same company
6. What are the four ways in which advertising can work? If you are given “Dyson vacuum cleaner”, how to introduce it to your target customers?
Advertising can inform or persuade or remind or motivate;
Dyson vacuum cleaner uses grey and yellow. The silver-grey body, like machined aluminium, resembles a piece of aircraft technology. Yellow is used to highlight the important parts and give it a sense of fun. And the inventor of the cleaner won the European Desigh Prize. The cleaner does not use bags to collect dust.
7. What are the workplace cultures in Britain and Spain? What do you think is the workplace culture in our country and why do you think so?
The British live to work and the Spanish work to live.
8. Many everyday brands used by people can have varying prices throughout the world. What do you think are the possible factors which can influence price? Take a factor as example, and say why it can influence price.
Exchange Rate / Taxes / Labor cost / Raw material cost / Shipping cost / Demand and Supply Purchasing Power , etc. Availability of raw materials can greatly influence the prices. For example, water in our country is too much, so the price of water in our country is very low. But in some African countries, water is very poor. So the price of water is as high as the price of oil in our country.
9. What is unique selling point? If your company wants to launch a new product “Lucky Cola”, what do you think can be the unique selling point(s)?
It differentiates your product or service from those of your rivals; It is the one thing that singles you out from the competition. It may present a point of view, a promise or a deal that no one else makes; or it may be a benefit applying to just your business, product or service. Like Pepsi-Cola and Coca-Cola, Lucky Cola will become the third biggest cola company in the world. The “lucky” in lucky cola can imply that the lucky cola can give you good luck. It is very kind for people to hear the name. So this can be regarded as a big unique selling point.
10. What would you like to do after you finish your studies? What are you doing now for the preparation of your future plan?
Go abroad, study further, go to work. I plan to go to look for a job after I finish my studies. What I do now is paying attention to my studies. I think if I have a good grades, I will get a better job. And then I usually surf on the Internet to look for the information about my
1.Are you clear about this position?你对这个职位了解吗?
A: Are you clear about this position?
B: Kind of. I'd like to know more about it.
A：你对这个职位了解吗?
B：差不多，我想再多了解一些。
2.Describe your experience in English 用英语介绍一下你的工作经验
A: Would you be able to describe your experience in English?
B: Yes. Let me introduce myself to you in English first.
A：你能用英语介绍一下你的工作经验吗?
B：好的，我先用英语自我介绍一下。
3.Fit in 适合
A: How do you see yourself fit in the picture?
B: I can serve as a Lead Engineer. With my past experience, I'm confindent that I can lead a team.
A：你觉得自己怎么能适合这里的工作?
B：我可以做主管工程师。以我过去的经验，我有信心领导一个团队。
4.How are you going to... 你会如何……
A: How are you going to deal with any challenges at work?
B: I need some experience before. Let me tell you how I dealt with difficulties before?
A：你会如何应对工作中的挑战?
B：我以前有过经历，我来说说我过去是怎样解决难题的。
5.When can you start if we offer you the job? 如果你应聘成功，什么时候可以上班?
A: When can you start if we offer you the job?
B: In two weeks.
A：如果你应聘成功，什么时候可以上班?
B：两周内。
1.Why don't you ... 你问什么不……
A: Why don't you work for our competitor?
B: I don't like their attitude to their employees.
A：你为什么不去我们的竞争对手那里工作?
B：我不喜欢他们对待员工的态度。
2.Your questions 你的问题
A: What questions do you have for this position?
B: What is the day-to-day job for this position? And what is the future potential?
A：你对这个职位还有什么问题吗?
B：这个职位主要的日常工作是什么?未来会有什么样的发展机会? 3.Have you designed any products? 你设计过什么产品吗?
A: Have you designed any products?
B: No. I have been a program manager since I graduated from college three years ago.
A：你设计过什么产品吗?
B：没有，我自从三年前大学毕业就一直做项目经理。
4.Find our company 找到我们公司
A: How did you find our company?
B: Your company is quite big in this area. I knew it because I'm also in the automotive industry.
A：你怎样找到我们公司的?
B：贵公司在这个地区是非常庞大的，我知道是因为我也在汽车行业。
5.How is your English? 你的英语怎么样?
A: How is your English?
B: My reading and writing are pretty good. But I need to work on my listening and speaking.
A：你的英语怎么样?
B：我的阅读和写作很好，但我得加强一下听力和口语。
1.Add ink 加墨
A:I need to add ink to the copier. Do you know how?
B:Yes. These are solid inks for the color copier.
A：我想给复印机加点墨，你知道怎么加吗?
B：知道，这些是彩色复印机用的固体墨。
2. Add paper 加纸
A: Please add paper to the copier.
B: Okay. The problem is I don't know where the papers are.
A：请给复印机加些纸。
B：好的，可问题是我不知道纸在哪里。
3.Automatic feed 自动进纸
A: How many pages can the copier take for automatic feed?
B: Fifty pages.
A：复印机自动进纸可以一次性复印多少张纸?
B：50张。
4.Bind 装订
A: Would you bind the copies for me?
B: Sure. Just let me know what kind of binder you would like.
A：您能帮我装订这些复印材料吗?
B：当然可以，只要告诉我你要哪种装订册就可以了。
5.Copy paper 复印纸
A: Where are the copy papers?
B: Ask Wendy.
A：复印纸在哪啊?
B：问问温迪。
1.Black and white 黑白
A:Do you want black and white copies or color copies?
B:I want color ones.
A：你想要印黑白的还是彩色的?
B：我要彩色的。
2. Face up/face down 面朝上/面朝下
A: When you use the auto feed, do you put the originals face up or down?
B: Face up.
A：用自动进纸的时候，你的原稿正面朝上还是朝下?
B：朝上。
3.Out of order 不好使了
A: The copier is out of order. Is there another one?
B: Yes, on the second floor.
A：这个复印机不好使了，还有别的复印机吗?
B：有，在二楼。
4.Paper jam 夹纸
A: It's so easy to get a paper jam. This copier is crazy.
B: Why don't we buy a new one?
A：总是夹纸，这台复印机真是疯了。
B：我们为什么不买一台新的呢?
5.Paper size 纸型
A: What is the paper size that you want?
B: A4.
A：你想要什么纸型?
B：A4。
1.Paper tray 纸盒
A:Do you know where the paper tray is?
B:It shows in the area A.
A：你知道纸盒在哪里吗?
B：显示是在A区。
2.Print paper 打印纸
A: Did you add the print paper?
B: I did. But it's still not working.
A：你加打印纸了吗?
B：加了，可是还是不好用。
3.Ready 待机
A: Is the printer ready to print?
B: I don't think so. The READY light is not on.
A：打印机准备好打印了吗?
B：我看没有，待机灯没有亮。
4.Scan 扫描
A: Do you want to copy or scan it into an image?
B: I just want to copy it.
A：你想要复印还是扫描成图像?
B：我就是想复印一份。
Janet: And how's my favourite shop assistant today?
Tim: Oh! Good morning, Janet! It's assistant manager actually.
Janet: So sorry, darling, assistant manager. Now, I do hope you can help me. I'm looking for a very special gift for a very special person.
Tim: I'm sure we can help you there madam. Is it for a gentleman or a lady?
Janet: A gentleman. Fine jewellery looks so lovely on a man, don't you agree?
Tim: In that case, let me show you these cuff-links... and here are some very nice tie-clips.
Janet: Those watches look rather nice.
Tim: Err, yes... but the latest model isn't available, and it's important to have the latest model, don't you think?
Janet: Not necessarily. I always say that style is more important than fashion.
Vocabulary:字汇
cuff 袖口
the thicker material at the end of the sleeves of a shirt, near the hand
cuff-links 袖扣
small decorated objects which are used instead of buttons to fasten cuffs. Cuff-links are usually worn by men
tie-clip 领带夹
a piece of jewellery that holds a man's tie in place
style 风格
an elegant, luxurious and often expensive way of living and dressing
本单元的语言点是反意问句，反义问句也称句尾的附加问句，情况下面的解释和例句
Negative questions in conversations
Negative questions at the end of sentences 句尾的附加问句
In everyday conversations, English speakers sometimes use negative questions at the end of sentences, especially when they are giving their opinions.
Janet says:
Fine jewellery looks so lovely on a man, don't you agree?
Tim says:
...it's important to have the latest model, isn't that so?
This type of question helps to keep the conversation going by inviting the listener to agree with the speaker, or to give their own opinion.
Other questions which have this function are:
...don't you think?
...don't you think so?
...isn't that right?
...wouldn't you agree?
Replying to negative questions 如何回答附加问句
The speaker does not have to give a direct answer to this type of question, but usually responds to the idea behind the question.
When Janet says:
Fine jewellery looks so lovely on a man, don't you agree?
Tim's answer is:
In that case, let me show you these cuff-links?
Sometimes the speaker will give a direct reply to the question.
When Tim says:
It's important to have the latest model, isn't that so?
Janet's answer is:
Not necessarily. I always say that style is more important than fashion.
Meeting a new boss
A: Good morning, Mr. Montgomery. I’ve been sent over from purchasing to fill in for Clare Williams.
B: Oh, really? Nice to meet you. I thought they were going to leave me here on my own! How long have you been with the company?
A: Oh, about seven years. Time flies, you know!
B: Does it ever! Well, let’s get started. If you could begin typing this letter now, I’ll see what else needs to be done.
见新老板
A：早上好，蒙格玛利先生。我是从采购部调来接替克莱尔・威谦姆斯的。
B：喔，是吗?幸会。我以为他们要把我一个人扔在这儿呢。你来公司有几年了?
A：哦，得有七年了。光阴似箭啊。
B：永远如此。好啦，我们开始吧。请你先打这封信，我来看看还有什么要做的。
1.BEC商务英语口语考试话题练习
2.商务英语口语考试经典句型整理
3.商务英语（BEC）中级口语考试范本
4.关于中级商务英语口语考试的常见问答
5.商务英语专业词汇参考
6.商务英语高级必备口语参考资料
7.BEC商务英语活学活用参考
8.BEC商务英语中级口语考试评分标准
9.BEC商务英语口语考试常用词汇话题
10.BEC商务英语口语考试经典套话大全
1、Why is the Spring Festival so important to Chinese people?
2、Can you describe one of the main festivals celebrated in your country?
3、How long have you lived in Beijing?
4、Tell me something about the Qing Ming Festival。
5、What is people’s favorite food in your region?
6、Where do you e from?
7、What are the differences in accent between the people of your hometown and Beijing?
8、What is the climate like in your hometown?
9、What kind of landscape surrounds your hometown?
10、What’s your name?
11、What is the difference between Beijing and your hometown?
12、What is the character of the people like in the region where you live?
13、Does your name have any special meaning?
14、Tell me something about the customs of your country。
15、Tell me something about the Lantern Festival。
16、How do you make dumplings?
17、What is the weather like in Beijing?
18、What do you do during the Spring Festival?
19、What is the main crop in your hometown?
20、What are the main places of interest in your hometown?
饮食：Food and drink
1、Where do you usually have lunch?
2、What’s the main food in China?
3、Do you often have something to drink when you have a big meal?
4、How many meals do you have every day?
5、Who cooks the meals in your family?
6、Do you often cook at home?
7、What do you like for breakfast?
8、What is your favorite food? Why?
9、What food do you like and what do you dislike?
10、Do you have your breakfast at home?
个人情感Emotions:
1、Do you think you are a happy boygirl? Why?
2、Will you get angry if your friend hit you? Why?
3、Do you like pop music?
4、Do you love your teacher?
5、What do you think of your school life?
6、Who is the most popular teacher in your school?
7、Are you happy today?
8、How are you getting on with your classmates?
周围的环境 environments around:
1、How do you keep our environments clean?
2、How often do you go to the park?
3、Which do you prefer， living in the city or living in the country? Why?
4、Is there a supermarket near here?
5、Is there a park near your home?
6、Do you think your hometown is beautiful?
7、Do you live in the city or in the country?
8、Do you like the bag? Why?
9、Where is your hometown?
10、Who cleans your classroom every day?
11、Is there any river near your home?
12、Where did you buy your schoolbag?
13、How much is your bag?
1、What would you do if your next?door neighbour were noisy nearly all the time?
2、How do you sum up women’s conditions in China?
3、Why do people in China traditionally want to have a son?
4、How do Chinese usually celebrate birthdays?
5、Who does most of cooking in your family?
6、What difficulties do Chinese farmers have concerning their old age?
7、Do you have a lot of friend?
8、What kind of parent do you intend to be?
9、What do you think needs to be done in order to relieve the farmer’s worries?
10、What are you good at cooking? What is your favorite dish?
11、Are there any traditions concerning the birth of a baby?
12、What do you think of One?Child Policy in China?
13、What sort of culture do you hope your child will grow up in?
14、What hope or fears do you have for your children?
15、What are the causes of sex discrimination?
16、Who does most of the shopping in your family?
17、Are you going to bring up your child differently from the way you were brought up? How?
18、What responsibilities should a couple take?
19、Would you want your wife to continue with her career or to stay at home taking care of the household after you get married?
20、Have you ever wished to be one of the opposite sex? Why (why not)?
21、Should government pay certain salaries to those housewives? Why or why not?
22、Where do you think a newly couple should live? Living with their parents or on their own?
23、Do you enjoy shopping?
24、Is there sex discrimination in China?
25、What does friendship mean to you? What kind of people do you make friend with?
★ 英语口语考试范文
