以下文章小编为您整理的职场礼节英语:茶水间的礼貌(共含6篇),供大家阅读。同时,但愿您也能像本文投稿人“夏之光”一样,积极向本站投稿分享好文章。
。还有美籍华人Mary刚走进厨房,看见陈豪有点不知所措的样子。
(Office ambience)
M: Hey, Chen Hao, what happened?
C: Someone ate my lunch! 早上我买了一盒土豆沙拉放在冰箱里。现在没了!
M:Gone? Did you have your name on it?
C:Write your name on the box?是不是自己的饭还不知道呀?
M:外面买的饭,盒子看起来都差不多不少。If you don't have your name on it, 别人拿错是很有可能的呀!
C:那倒是。不过,发生了今天的事, I don't think I'll ever forget to put my name on my lunch。
M:不过这冰箱确实是个大问题。 Sometimes people bring their lunch, and later decide to go out to eat and forget about their food in the frig until it starts to smell。
C:是呀,有两次我看到有东西都发霉了。I just have to throw them out. 得了,别说了,真恶心。I have to find some lunch。
M:See you later。
C:Hi, Mary, ready to go home? Can I walk with you?
M:Sure. By the way, did you find out who ate your lunch?
C:Oh, yes, I did. It was all a mistake. Brian太忙,让William给他带个沙拉回来放在冰箱里,
Brian 去冰箱拿沙拉的时候William还没有回来。他以为我的沙拉就是William替他买的,所以就吃了。
M:原来如此。 But we do need to remind people to observe simple kitchen courtesies。
C:Simple kitchen courtesies? 厨房里还有礼貌呀?
M:当然有呀!For example, if you drink the last cup of coffee, you should fix a new pot for others。
C:我同意。有两次,我想喝咖啡,可是到了厨房看见的是空咖啡壶。I have to make a new pot and wait for a long time to get the coffee ready。
M: Also, it's just good manners to clean up after yourself such as wiping off the counter and throwing away the trash。
C:噢,擦桌面和扔垃圾!这我倒是没有想到,因为在家里这些不是我妈,就是我姐姐做的。不过,Next time, I should pay more attention to it。
M:You also have to remember: keep the refrigerator clean -- put your name on your food and throw away any unwanted food; make a new pot of coffee when you drink the last cup. Throw away the trash, and clean the counter。
C:Thank you, Mary.
礼节英语:茶水间里也要讲礼貌
陈豪工作的公司里有一个公用的厨房,里面有冰箱,咖啡壶,微波炉等供工作人员使用,还有美籍华人Mary刚走进厨房,看见陈豪有点不知所措的样子。
(Office ambience)
M: Hey, Chen Hao, what happened?
C: Someone ate my lunch! 早上我买了一盒土豆沙拉放在冰箱里。现在没了!
M:Gone? Did you have your name on it?
C:Write your name on the box?是不是自己的饭还不知道呀?我要收藏
M:外面买的'饭,盒子看起来都差不多不少。If you don’t have your name on it, 别人拿错是很有可能的呀!
C:那倒是。不过,发生了今天的事, I don’t think I’ll ever forget to put my name on my lunch。
M:不过这冰箱确实是个大问题。 Sometimes people bring their lunch, and later decide to go out to eat and forget about their food in the frig until it starts to smell。
C:是呀,有两次我看到有东西都发霉了。I just have to throw them out. 得了,别说了,真恶心。I have to find some lunch。
M:See you later。
C:Hi, Mary, ready to go home? Can I walk with you?
M:Sure. By the way, did you find out who ate your lunch?
C:Oh, yes, I did. It was all a mistake. Brian太忙,让William给他带个沙拉回来放在冰箱里,
Brian 去冰箱拿沙拉的时候William还没有回来。他以为我的沙拉就是William替他买的,所以就吃了。
M:原来如此。 But we do need to remind people to observe simple kitchen courtesies。
C:Simple kitchen courtesies? 厨房里还有礼貌呀?
M:当然有呀!For example, if you drink the last cup of coffee, you should fix a new pot for others。
C:我同意。有两次,我想喝咖啡,可是到了厨房看见的是空咖啡壶。I have to make a new pot and wait for a long time to get the coffee ready。
M: Also, it’s just good manners to clean up after yourself such as wiping off the counter and throwing away the trash。
C:噢,擦桌面和扔垃圾!这我倒是没有想到,因为在家里这些不是我妈,就是我姐姐做的。不过,Next time, I should pay more attention to it。
M:You also have to remember: keep the refrigerator clean -- put your name on your food and throw away any unwanted food; make a new pot of coffee when you drink the last cup. Throw away the trash, and clean the counter。
C:Thank you, Mary.
职场礼仪中的礼节礼貌
一、礼节、礼貌规范的具体要求
1、表情:是人的面部动态所流露的情感,在给人的印象中,表情非常重要,在为顾客服务时,具体要注意以下几点:
① 要面带微笑,和颜悦色,给人以亲切感;不能面孔冷漠,表情呆板,给顾客以不受欢迎感。
② 要聚精会神,注意倾听,给人以受尊重之感;不要没精打采或漫不经心,给顾客以不受重视感。
③ 要坦诚待人,不卑不亢,给人以真诚感,不要诚惶诚恐,唯唯诺诺,给人以虚伪感。
④ 要沉着稳重,给人以镇定感;不要慌手慌脚,给顾客以毛躁感;
⑤ 要神色坦然,轻松,自信,给人以宽慰感;不要双眉紧锁,满面愁云,给顾客以负重感;
⑥ 不要带有厌烦、僵硬、愤怒的表情,也不要扭捏作态,做鬼脸,吐舌,眨眼,给顾客以不受敬重感。
2 、仪表:是人的外表,包括容貌、姿态、个人卫生和服饰,是人的精神面貌的外在表现,良好的仪表可体现职场的气氛,档次、规格,员工必须讲究仪表,仪表的具体要求如下:
① 着装要清洁整齐,上班要穿正装或职业装,工服装整齐干净,纽扣要齐全扣好,不可敞胸露怀,衣冠不整,不洁。工牌或司标要佩戴在左胸前,不能将衣袖,裤子卷起,女工作人员穿裙子,不可露出袜口,应穿肉色袜子。系领带时,要将衣服下摆扎在裤里,穿黑皮鞋要保持光亮。
② 仪容要大方,指甲要常修剪,不留长指甲,不涂有色的指甲油,发式按中心的规定要求,男士不留长发,发脚以不盖耳部及手衣领为宜,女士不留怪异发型,头发要梳洗整齐,不披头散发。
③ 注意个人清洁卫生,爱护牙齿,男士坚持每天刮胡子,鼻毛不准长出鼻孔,手要保持清洁,早晚要刷牙,饮后要漱口。勤洗澡防汗臭,上班前不吃异味食品和不喝含酒精的饮料。
④ 注意休息好,充足睡眠,常做运动,保持良好的精神状态,不要上班是脸带倦容。
⑤ 女士上班要淡妆打扮,最好不戴手镯,手链、戒指,耳环及夸张的头饰,戴项链不外露,男女均不准戴有色眼镜。
⑥ 每日上班前要检查自己的仪表,在公共场所需整理仪表时,要到卫生间或工作间,到顾客看不到的地方,不要当着顾客的面或在公共场所整理。
3、仪态:是指人们在交际活动中的举止所表现出来的姿态和风度,包括日常生活中和工作中的举止,具体要求如下:
① 站立要端正,挺胸收腹,眼睛平视,嘴微闭,面带笑容,双臂自然下垂或在体前交叉,右手放在左手上,以保持随时向顾客提供服务的状态,双手不叉、不插袋,不抱胸。女子站立时,脚呈V字形,双膝和脚后跟要靠紧,男子站立时双脚与肩同宽,身体不可东倒西歪,站累时,脚可以向后站半步或移动一下位置,但上体仍应保持正直,不可把脚向前或向后伸开太多,甚至叉开很大,也不可倚壁而立,
② 会议站立时:上身挺直,两脚分开(脚跟分开距离限8CM内),双臂自然下垂,男女均可采用背手式。
4、坐态:就坐时的.姿态要端正。要领是:人坐要轻缓,上身要直,人体重心垂直向下,腰部挺起,柱向上伸直,胸前向前挺,双肩放松平放,躯干与颈、髋、腿、脚正对前方,手自然放在双膝上,双膝并拢;目光平视,面带笑容,坐时不要把椅子坐满(应坐椅子的2/3),但不可坐在边沿上,就坐时切不可有以下几种姿势:
① 坐在椅子上前俯后仰,摇脚跷脚;
② 将脚跨在桌子或沙发扶手上,或架在茶几上;
③ 在上级或顾客面前双手抱着胸前,跷二郎腿或半躺半坐;
④ 趴在工作台上。
5、行态:行走应轻面稳。注意昂首挺胸收腹,肩要平、身要直,女子走一字步(双脚走一条线,不迈大步),男子行走时双脚跟走两条线,但两线尽可能靠近,步履可稍大,在地上的横向距离3厘米左右。走路时男士不要扭腰,女士不要摇晃臀部,行走是示可摇头晃脑,吹口哨,吃零食,不要左顾右盼,手插口袋或打响指。不与他人拉手,搂腰搭背,不奔跑,跳跃。因工作需要必须超越顾客时,要礼貌致歉,说声对不起。同时注意:
① 尽量靠右行,不走中间;
② 与上级、顾客相遇时,要点头示礼致意;
③ 与上级、顾客同行至门前时,应主动开门让他们先行,不能抢先而行;
④ 与上级,顾客上下电梯时应主动开门,让他们先上或先下;
⑤ 引导顾客时,让顾客,上级在在自己的右侧;
⑥ 上楼时顾客在前,下楼时顾客在后,3人同行时,中间为上宾。在人行道上让女士走在内侧,以便使她们有安全感。
⑦ 顾客迎面走来或上下楼梯时,要主动为顾客让路。
6、手姿:是最具表现力的一种“体态语言”。手姿要求规范适度,在给顾客指引方向时,要把手臂伸直,手指自然并拢,手掌向上,以肘关节为轴,指向目标。同时眼睛要看着目标并兼顾对方是否看到指示的目标,在介绍或指示方向时切忌用一只手指指点,谈话时手势不宜过多,幅度不宜过大,否则会有画蛇添足之感,一般来说,手掌掌心向上的手势是虚心的,诚恳的,在介绍、引路、指示方向时,都应掌心向上,上身稍前倾,以示敬重,在递给顾客东西时,应用双手恭敬地奉上,绝不能漫不经心地一扔,并忌以手指或笔尖直接指向顾客。
7、 点头与鞠躬:当顾客走到面前时,应主动点头问好,打招呼,点头时,目光要看着顾客面部,当顾客离去时,身体应微微前倾,敬语道别。
四、 举止
1、举止要端庄,动作要文明,站、走、坐要符合规定要求。迎宾时走在前,送客时走在
后,客过要让路,同行不抢道,不许在顾客在间穿行,不在中心内奔跑追逐;
2、 在顾客面前应禁止各种不文明的举动,如吸烟,吃零食、掏鼻孔,剔牙齿,挖耳朵,打饱嗝、打哈欠、抓头,搔痒,修指甲、伸懒腰等,即使是在不得已的情况下也应尽力采取措施掩饰或回避,在工作场所及平时,均不得随地吐痰,扔果皮,纸屑,烟头或其他杂物。
职场礼节:搭电梯也有礼貌问题
陈豪在北京的ABC美国公司工作,他走出电梯,刚好遇到美国同事Amy.
A:Hi Chen Hao, you look upset. What's wrong?
C:电梯太挤了,我差点就没下来。
A:Why couldn't you get off?
C:我从一楼大厅上电梯的时候是第一个,所以就站到了最里面,到了三楼后,很多人挤进来,就把我堵在了里面。
A:Sometimes people on elevators can be quite rude and treat others with sheer indifference. They don't seem to realize that the rules of manners apply to elevators as well.
C:坐电梯都有些什么规矩呢?
A: To start with, if you had waited to get on the elevator, you would have been near the front and not had to push your way through the crowd to exit.
C:我是怕人多,挤不上去,所以上电梯的时候总是抢在最前头。
A:There's always another elevator.
C:你说的对,我只上两层,以后不用第一个就挤进去。
A:When you got on, you should have stepped to the side near the door so you would be out of the way of others trying to follow.
C:但是如果是到顶楼设计部去,就应该站到最里面了吧?
A:You reminded me. I am planning to see the new media exhibit on the 20th floor this afternoon. Would you like to go with me?
C:我也正打算去呢,
那咱们下午见。
******
Amy和陈豪下午一起坐电梯上楼去看展览。
C:挤死我了,有些人坐电梯真是不讲礼貌。
A:At the least the man at the front of the elevator who was not getting off until the top floor was polite.
C:我也注意到了。他每到一层都会走出去,帮下电梯的人拦着门。
A:Another polite move when you are standing by the elevator panel is to figure out which buttons hold the doors open and which ones close them.
C:对啊,有一次我赶到电梯门口时,门几乎已经关上了,里面的人看到我,马上按了Open的`键,才让我开会没迟到。
A:As an added courtesy, offer to push the appropriate floor for the people who can't reach the buttons.
C:其实这些都是最基本的礼节嘛。
A: One last thing...when the elevator arrives and the door opens, stand back. Give people room to exit. Besides if you don't, you could get run over.
C:Amy, 说了这么多,能总结一下坐电梯的规矩吗?
A:Elevator etiquette is simple. Be considerate. If you will be exiting soon, stand near the door. If you will be one of the last to get off, stand near the back.
C:总而言之,坐电梯也要讲礼貌,让大家都感到方便。
职场英语:公司社交活动的商务礼节
Useful Tips for Good Manners at Meetings and Social Events
聚会以及社交活动良好礼节的有用小贴士
Appropriate business etiquette is expected of everyone, especially at corporate events. However, few are trained in the art of good manners. That means most people learn meeting etiquette and how to conduct themselves at business events “on the job.”
每个人都希望自己有合适的商务礼节,尤其是在公司社交活动上,然而,很少有人受过良好的礼节训练。这就意味着很多人去学习会议的礼节,以便自己在公司的商务活动上处于主动地位。
Of course, not everyone is completely at ease with knowing whether they are conveying proper business etiquette to corporate hosts, colleagues and other guests.
当然,不是每个人都很清楚自己在与公司老板,同事以及其他客户社交时所用的社交礼节是否恰当。
Keep in mind, the purpose of etiquette is to create an environment that allows everyone to feel comfortable. The following Q&A provides some business etiquette tips for meeting environments.
记住,礼节的目的是为了创造一个大家都感觉舒服的交流环境。以下的问答展示了商务聚会中应该遵守的礼节。
1. When should you respond to an RSVP?
你什么时候该回复“敬请赐复”的请帖
Event invitations will provide most of the important information of an event, including details about the host, type of event, purpose (even as much as a brief agenda), location, time, specific instructions, and – of course – the RSVP.
邀请函会提供一次活动的大部分信息,包括主办方,活动类型,活动目的(甚至是简要议程),地点,时间,简要说明等,当然也会有邀请信息。
Events today rely on a variety of RSVP options, including email, phone, mail in cards, and more. It is important for guests to respond quickly when they receive an invitation, and it’s best to respond within a week. If you must decline at the last minute, please notify the host prior to the event or first thing the next day with sincere regrets.
现在的活动的'回复途径也是多样化的,有电邮,电话,卡片等更多方式。当客户收到邀请函的时候,迅速的做出回复是一种礼貌,通常来说最好是在一个星期内给予答复。如果你最后还是要拒绝邀请,记得在活动前通知主办人,并且事后第二天马上至上诚挚的歉意。
2. What should you wear to an event?
你应该穿什么区参加一次公司社交聚会?
Hosts and guests err on the side of conservative sensibility: dress well and in good taste (everything should always be pressed). That said, most event invitations will provide direction:
宾主选择保守的服装总不会出错,穿着要得体,有品味(所有的衣服都要烫过),
也就是说,大多数的邀请函会给你提供穿着指南:
(1)Business attire(suits and dresses)
商务装(西装和连衣裙)
(2)Black tie/black tie optional (more formal evening wear)
黑色领结(可选)(用于更正式的晚装)
(3) Business casual (trousers/khakis with long sleeve shirts)
商务休闲装(长裤/长袖卡布其衫)
(4) Jackets and ties required (as instructed)
夹克和领带是必备的
Some events and venues may advise other casual wear, such as golf, tennis, horse racing, resorts, etc. Organizers will be specific about attire requirements.
有些活动或会议场所也许会要求更休闲的着装,如高尔夫球场,网球场,赛马场,度假村等。举办着对服装的要求都特别明确。
3. When should you arrive for an event?
你该何时到场?
The event host spends significant time and resources to plan and execute an event, so most people know the answer to this question: be on time! If you are a representative of the host, the answer is that you should arrive up to 30 minutes early (you will be given a time, show up when requested).
活动主办人花了很多时间在计划和准备一次活动上,所以大多数人都很清楚这个问题的答案,那就是要准时到场。如果你是举办方的代表之一,那么你应该提前30分钟到场(有要求的时候,会让你出场的)。
If you are a guest, understand that the organizer has been selective with the invitation list. Many invitations will include a brief agenda that highlights when guests may arrive for the event, typically providing a window of 15 to 30 minutes for registration and welcome reception times.
如果你是客人,要明白举办人对邀请名单是经过精心筛选的。很多邀请函都包括了简要的议程,上面都会将客人到场的时间着重标示出,一般都会特别提供了15到30分钟的注册登记和接待时间。
Also, it’s important to stay as long as possible or to the conclusion of an event.
多呆一段时间或者等到宴会结束才走也是很重要的一种礼节。
4. When should you extend a handshake at an event?
在社交聚会上你什么时候该和别人握手?
Always upon arrival and departure. This is an easy rule that few people violate. Greet everyone with a firm, sincere handshake, a friendly smile and direct eye contact. However, when approaching a group of individuals, it’s important to note that guests should always shake the hand of the host first.
职场人士如何用英语礼貌说“不”
How could you say “NO” without hurting others? Well, try thefollowing sentences.
I can't right now, but maybe later.
我现在办不了,可能过几天吧,
Unfortunately, I've had a few things come up.
不好意思,我手头有一些事情要处理。
I'm trying to focus on finishing off some other things.
我正忙着处理一些其他的事情呢。
Sorry but that isn't my strong suit.
不好意思,那个不是我的强项,
I'm sure you will do fine on your own.
我相信你自己可以做好的。
I'm afraid I'm committed to something else.
我有别的.事情要做。
I can't at that time, but I'm happy to help you with something else later.
这会儿我帮不上忙,不过以后有事我很愿意帮你。
I really don't enjoy that kind of activity.
我不喜欢那样的活动。
I'm sorry, but I have an emergency to attend to.
不好意思,我有个急事要处理。
★ 英语面试礼貌用语
★ 英语礼貌的问候语
★ 茶水礼仪常识
★ 面试礼节问题
★ 职场英语句子
★ 职场英语:加班