下面是小编整理的人力资源管理师四级专业技能真题（共含6篇），希望对大家有所帮助。同时，但愿您也能像本文投稿人“乱七八喵”一样，积极向本站投稿分享好文章。
人力资源管理师指获得国家职业资格证书，从事人力资源规划、招聘与配置、培训与开发、绩效管理、薪酬福利管理、劳动关系管理、人力资源法务等工作的管理人员。以下是“人力资源管理师四级专业技能真题”，希望给大家带来帮助！
一、简答题(本题共3题，第一小题12分，第2小题17分，第3小题15分，共44分)
1、简述绩效考评数据处理的步骤(12分)
2、内容略
3、根据国际劳工标准，我国建立了哪些对未成年工特殊保护制度(15分)
二、计算题(本题18分，先根据题意进行计算，然后进行必要分析，只有计算过没有计算过程不得分)
某企业机加工车间100名工人日产量统计资料如表1所示。
表1 机加工车间生产工人日产量分组统计表
根据表1中分组统计数据，请计算：
(1) 该机加工车间生产工人的平均日产量。(2分)
(2) 内容略(4分)
(3) 采用插补法，计算该车间工人先进平均的日产量。(12分)
三、综合题(本题共2题，第1小题18分，第2小题20分，共38分)
1、某知名家用电器公司为了创建一流的品牌精英团队，保证公司的可持续发展，扭转目前销售市场下降，产品品种缺乏创新等问题，公司高层领导决定对外招聘一批具有一定相关行业工作经验的人员，作为品牌经理、市场经理和大区销售经理的后备人才。人力资源部根据公司的决定，由招聘主管负责起草了一份详细的人员招聘计划，在该计划方案中列出了选拔后备人才的主要步骤和具体的措施与方法。
请结合本案例，回答以下问题：
(1) 从选拔后备人才的全过程看来，人员选拔可分为哪几个阶段?(6分)
(2) 内容略(12分)
2、某汽车工业公司是生产日系轿车的合资企业，该企业经常采用管理原理贯彻法，对各级管理人员进行培训，并认为管理是进度管理人员的必修课程。……(20分)
[人力资源管理师四级专业技能真题]
上半年高级人力资源管理师专业技能试题
一、简答题(2题，每题10分，共20分)
1、简述基于胜任特征行为面试流程设计与实施的基本步骤。
2、简述企业绩效管理系统设计的主要步骤。
二、综合分析题
1、某主营地产业务的集团公司决定对总部职能管理部门进行调整和优化，调整的总目标是建立一个以资本运营为核心纽带，主业突出、治理良好、管理高效、集权与分权适度的.大型控股集团公司。具体调整方案为：集团办公室、人力资源部、法律审计部保持不变;原计划账务部拆分为计划部和资本运营部;原市场部、公共关系部、宣传部、社会职能部合并为市场外联中心;原行政部、档案部、后勤部合并为行政事务中心;增设信息中心，主要负责集团办公自动化和设备管理;业务管理中心内部增设地产业务子中心、商业业务子中心和金融业务子中心，主要负责研究不同业务板块的发展战略、中长期规划和年度计划，参考各子公司的市场拓展和运营监控管理，子中心由业务管理中心进行总体协调管理。
根据上述情境，请回答以下问题：
(1)请对该集团公司总部组织结构调整方案进行分析评价。(14分)
(2)试分析本次调整会导致哪些人员方面的变动?(5分)
(3)本次调整之后，在补充各类岗位空缺、录用所需人员时，可采用哪些量化分析决策方法?(6分)
2、某大型日用品销售公司为了激励销售人员的积极性，拟在薪酬管理办法中作出规定：如果销售人员连续三年进入公司总销售业绩排名的前10%，公司将出售给员工一定数量的期权，员工只需以市场价的50%购买，持有后可行权，执行价格由公司确定。
根据上述情景，请回答一下问题：
(1)该激励方案有哪些优点?(6分)
(2)该激励方案存在哪些问题?(6分)
(3)期权的获取方式有哪几种?(6分)
3、某保健品公司计划再明年推出系列新产品，需要市场部员工围绕不同的产品组成团队，在全国各地举办产品发布会和推介会。为了提高市场部员工的宣讲能力，人力资源部组织了《公众演讲》课程培训，请培训师讲授了公众演讲的准备工作，如何提升演讲技巧等内容，并请员工参加了模拟训练。
根据上述情境，请回答一下问题：
(1)为了更好提升员工在工作中的实际表现，公司采取哪些措施来营造培训成果转化的工作环境?(15分)
(2)如果将培训效果评估与绩效考评结合起来，可以从哪些维度设计考核指标?请列出维度和具体指标。(6分)
4、李女士于11月进入甲公司任柜台营业员，并与公司签订了劳动合同。约定在A市任职。劳动合同期限为月1日至你那10月31日，6月李女士怀孕并告知公司人力资源部和直接上级。年10月甲公司因经营不善在A市撤柜。2015年11月初，公司向李女士寄送了调整其工作地点至B市的通知，李女士对此提出异议。提出自己家住在A市与B市相距太远。自己怀孕5个月无法前往。希望公司在A市的其他分支机构安排工作。之后，李女士多次恳请公司人力资源部门协助解决困难。但未得到回复。2015年12月末，公司以李女士不服从单位安排，长期旷工严重违纪为由，与其解除劳动合同。并停止缴纳社会保险。李女士于2月生育一子，因社会保险停止而无法享受生育、医疗保险待遇，孕期及产期自行支付相关费用8000余元。
203月，李女士向当地劳动争议仲裁委员会提起仲裁申请，要求甲公司撤回逾期解除劳动合同的规定，恢复劳动关系，并支付停止工资及生育医疗等费用。
请根据我国现行劳动法律法规，对本案例作出评析(16分)
2016下半年高级人力资源管理师专业技能试题
一、简答题(本题共2题，每小题10分，共20分)
1、简述联想思维与想象思维的区别。
2、绩效管理系统总体评价指标体系中，系统构建指标主要包括哪些内容?
二、综合分析题(本题共4题，每小题20分，共80分)
1、维德集团是一家以家电制造为主的大型综合企业集团，旗下拥有厨用电器、家用视听设备、制冷电器等多家子公司，主要产品包括家用空调、冰箱、洗衣机、微波炉、风扇、洗碗机、电磁炉、电饭煲、电压力锅、豆浆机、饮水机、热水器等。在发展初期，集团公司总部负责制订各个子公司的采购及生产计划，人员招聘、考核与岗位配置也由集团公司统一管理。随着各子公司业务规模的不断扩大，管理效率开始下降，集团决定调整管控模式，总部只负责集团的资本运营、财务管控和对外收购事宜，其他权力下放各子公司。新的管控模式运行了一段时间后，又出现了新的问题，子公司业务发展方向出现交叉、重叠，造成集团内部的资源浪费和不必要竞争。
根据上述情境，请回答以下问题：
(1)该集团调整前后分别采取了哪种管控模式?在这两种管控模式中，集团总部各有什么特点?(10分)
(2)该集团更适合采用哪种管控模式?为什么?这种管控模式下的人力资源管理特点?(10分)
2、某建筑公司计划招聘一名项目经理，负责公司某重大项目的.管理。该岗位工作职责如下：
①负责与公司高层、甲方、监理、总包等各方面进行沟通协调;
②负责工程的技术管理，制定总体技术方案;
③将公司下达的施工任务及各项工程技术经济指标合理分解，并监督实施;
④管理工程进度，组织编制施工计划，合理安排工程进度;
⑤保证工程施工质量，争创优质工程;
⑥负责安全生产，抓好施工安全教育，加强现场安全管理;
⑦加强用工管理，做好人员的统筹与安排。
根据上述情境，请回答以下问题：
(1)公司拟使用教育和职业计划自我指导探索方法(SDS)进行职业人格测试···，该方法将职业人格分为哪几种类型?利用该方法，哪三个维度得分高的测试者更适合职位?为什么?(10分)
(2)沙盘推演测评法是否适合该职位候选人的筛选?为什么?(10分)
3、某制造业上市公司推出股票期权激励计划，具体方案如下：
①参与范围：首期激励对象共计2428人，包括部门经理级别以上的管理人员、核心岗位的业务骨干和工作年限两年以上的员工，约占员工总数的67%。
②授予数量：向激励对象授予5000万份的股票期权，占公司股本总额的19.38%;相同职位级别期权数额相同，最高期权授予额不超过最低授予额的5倍。
③行权条件：首期行权时，公司上一年度净利润增长率不低于2%，且主营业务收入增长率不低于3%。
④行权安排：首次行权不得超过获得股票期权的40%，首次行权一年后有效期内可选择分次或一次性行使剩余股票期权。
该激励计划实施一年后，公司净利润增长率为5.2%，主营业务收入增长率为7.1%，达到了行权条件。但执行股票期权激励计划之后，公司发现并没有带来预期的效果，反而造成成本的大幅增加。
根据上述情境，请分析该股票期权激励计划存在哪些问题，如何改进?(20分)
4、张某于年3月10日入职A广告公司担任外景摄影师，但未与公司签订劳动合同，A公司按4200元/月给张某发放工资。2015年5月，张某因病入院，住院费用总计12335.4元。张某出院后要求A公司报销全部医疗费用，A公司认为张某的工作时间不固定，考勤记录显示，张某外出摄影的日平均工作时间不足4小时，并且张某在公司无固定办公场所、无工、无个人名片，公司和张某之间也只是口头约定了用工关系，张某属于非全日制用工人员，公司不需要为张某缴纳社会保险，也不应承担其医疗费用。张某则认为，虽然日均外出拍摄时间不足4小时，但拍摄前期准备、后期工作都应计入工作时间，并且周末常应公司要求临时加班，算下来日均工作时间已超过6小时，张某认为自己与公司之间存在事实劳动关系，故应该报销医疗费用。
请根据我国现行劳动法律法规，对本案例做出评析。(20分)
一、听力
本次大学英语四级听力部分分为两个部分：短对话和篇章听力。两部分总的难度走平和路线，较之去年，短对话部分难度没有提升，没有生僻单词的出现，它的难点基本在于语义的理解方面。
例如以下三题都是考察but这个转折词出现后，句子意思的理解问题：
1. m: i think the hostess really went out of her way to make the party a success.
w: yes. the food and drinks were great, but if only we had known a few of the other guests.
q: what did the two speakers say about the party?
这道题目的考点在于“but if only we had known a few of the other guests.” but 表示转折，暗示后面的内容与前面陈述内容相反，即，晚宴不太好的地方是对其他客人不熟悉。
3． m: how do you like the new physician who replaced doctor andrews？
w: he may not seem as agreeable or as thorough as doctor andrews, but at least he doesn’t keep patients waiting for hours
q: what can we infer from the woman’s answer?
“but at least he doesn’t keep patients waiting for hours，”又是一个语义转折的考点。从女士的回答可以看出，她认为doctor andrews比新来的医生要更适合这份工作，但是他常常让病人等很长时间。
5． w: do you have the seminar schedule with you? i’d like to find out the topic for friday.
m: i gave it to my friend, but there should be copies available in the library. i can pick one up for you.
q: what does the man promise to do?
“but there should be copies available in the library. i can pick one up for you.”虽然男生已经把他的给了朋友，但是图书馆里还有，他可以帮女生带一本。
第7题是考查对比理解。
7．w: here is this week’s schedule, tony. on monday there is the board meeting. your speech at the lion’s club is on tuesday afternoon. then on wednesday you have the appointment with your lawyer. and…
m: wait! you mean the business conference on tuesday is canceled?
q: what will the man do this tuesday?
女生说“your speech at the lion’s club is on tuesday afternoon”男生惊讶于“wait!you mean the business conference on tuesday is canceled?”即原来安排的是商务会谈，现在取消了。在听这道题目时，考生一定要注意wait 这个词，表示事实情况与原来的安排可能出现了差异，不能仅凭时间状语进行判断。
而篇章听力理解部分有一定的难度。三篇文章，第一篇主要介绍“kudzu”（野葛）这种植物，它来自哪里，对于人类有哪些利弊等等。
第二篇主要介绍“university”这个单词的来源，以及英国国内著名大学的发展历程。
第三篇主要介绍“heifer international”这个国际组织的由来，它给世界人民尤其是发展中国家人民的生活带来了哪些改变或者益处。
三篇文章的难点在于专业术语比较多，例如：“kudzu”，“universitas”，“heifer international”等等，但是文章对于这些术语都有详细的解释，在解释说明时，并没有什么疑难单词出现，语法也不是很复杂。所以，考生在进行听力测试时，遇到生僻的单词千万不要紧张，只要镇定自若地听完全文，在听的过程中，适当做一下笔记，回答后面的问题，并不困难。
二、阅读
第一篇为说明文。同学们在阅读开头部分，很有可能将文章定位为议论文，但读到第三段会发觉文章主要介绍如何更成功的在国外找到工作。第一、二段作者分别阐述了公司招聘国外员工及人才寻求国外工作机会的原因，而第21、22题正考了这两个原因。第23、24、25题都为事实细节题，可在第三段及作者所列三点写简历注意事项中找到
第二篇为议论文，文章的观点是对发展中国家来说，对女性教育比起其它投资形式可带来更大的回报。考题26、29、30都是考查考生对文章主旨的把握的，可见考生是否理解的此文的主旨是得分的关键。第27、28题分别考查考生对第二、第三段文字的理解。同学们一般比较擅长做细节题，直接在文中找答案，遇到推断总结性的题目就会暴露阅读理解上的薄弱，因此在此份考卷的阅读题中，此篇的五道题同学们比较容易失分。
第三篇为说明文，介绍了最新的汽车防窃技术。五道题中除了第32题，其它都是事实细节题，可在原文中找到确切答案，只要同学们的词汇掌握不太差，做题时不过于慌张，应该可以较顺利的拿下此四题。而第32题也不难，通过对第三、第四段的理解也可得出正确答案。
第四篇介绍了老龄父母的情况，他们的年龄给培育子女所带来的优势和劣势。此篇题目的题型也以推断题为主，属于稍有难度的一篇。第36题可用排除法。第37题考查考生对原文句子的理解，且在文中有明显提示——“end up retiring much later”。第38、39和40题都是考察原文中的举例和引用语所说明的问题。考生们可借助例子前后作者的评述得出正确答案。
三、词汇
6月17日的四级考试，可以说是四级考试最后一次单独考查词汇（下一次考试基本不会再用旧的考试题型），与我们预期的类似，词汇部分的难度比往次考试有所增加。
1、词组考查：
1). 难度中等――53题的pick up (the habit of smoking)、56题的hold on to (their comfortable home)
2). 难度较高――62题的laid off (下岗、解雇)。如果学生平时能够有所积累，对我们中国常用的“下岗”（lay-off）一词有所了解，解开这道题倒也不难。
2、词汇考查：
1). 词汇的固定搭配出现较多，对学生的语感提出了挑战，例如：
a. 51题的(death) penalty
b. 52题的distinguish (from…)
c. 54题的(leave a good) impression (on…)
d. 57题的tackle (the problem)
e. 58题的state (of your mind)
f. 65题的(are …) burdened (with … debt)
g. 67题的apply (them to …)
2). 从上下文结构判断的题，对学生迅速判断考点、理解词义差别也提出了较高的要求，例如：
a. 55题从搭配来说，4个选项皆可，但从上文的opportunity for students and faculty，对应下文的research activities，中间只能用participate，与activities一起表示“参加……活动”。――较难
b. 59题考查的是一个表程度的形容词，从no ____ relationship between “a and b”的结构可以看出，这里只能用significant表示关系的重要性。――较难
c. 60题考查的是词汇的用法辨析及空格词与上文考点词spending（花费）的联系，“花费上升”在四个选项中只有soared可以表示此义。――难度中等
d. 61题与上文cancer（癌症）对应，只能用(doesn’t produce) symptoms（症状）。――难度中等
e. 63题只能从上文的physical differences between men and women与下文的our basic roles as hunters and child-bearers找语义联系，“男女间的身体差异”和“我们的角色”原本不需用trace一词来表示，一般我们用be reflected这类即可，但这里出现的basic, hunters and child-bearers表示的是“我们远古时代的角色”，因此be traced to…或be traced back to都是比较贴切的。――难度
f. 64题a much greater ______ of its brain，由上文的a much greater可以排除percent（可数名词），同时composition, compound都不可以用比较级来修饰，也可排除――较难
g. 66题的上文first meal of the day（早餐）对应的应该是(classroom) performance（表现）。――较易
h. 68题从下文的only to the very rich（只有非常富有的人）可以发现只有affordable（承受）比较贴切。――较易
i. 69题从上文的being out of work可以知道jane失去了经济来源，因此下文的(can no longer) treat (friends to dinners …)就顺理成章了。――较易
j. 70题从下文的young athletes的努力程度来看，只有inspired（受……的激励）符合。――较易
四、完型
本文主要讨论室内环保问题，包括从城市规划和建设到室内的装潢和布置。
本次考试的题目总体而言比往年稍显容易，主要是测试考生对词汇的搭配和固定用法以及上下文联系理解的能力。
71题为送分题，该空所在句子谓语动词的过去时态是线索，所以选ago。
72空that为关键词，其后的句子为同位语从句，且整句话表达了观点，所以选idea。
73空前的将来时为线索，所以选come，to come为常用搭配。
74空根据上下文知道文章讨论的是室内环保问题，所以选indoor。
75空的主语是sth，所以可以排除b), c)和d)，因为它们的主语一般都是sb。
76空后的molecules是线索，与material相比更为微小，所以选down。
77空由上下文可知，文章讨论的是环境污染对人类和地球的破坏，属安全性问题，所以选safe。
78空后的amount是线索，表数量，所以选reduced。
79空后的quality是关键词，说明前面这空需要能表达对空气、水和土壤质量的破坏，所以选destroy。
80空后的not simply提示前后为转折关系，所以选however。
81空由前文的less bad推知，后面的材料应该是完全有益健康的，所以选completely。
82空为送分题，因为前面有either，所以答案为or。
83空为固定短语，as a matter of fact表示in fact。
84空前has already一次说明后面的动作肯定已经结束，所以researched不对。sketched意思完全不符。constructed搭配不对，后面一般不解产品。所以答案为developed，表示“开发”。
85空为语境题，通过后文的current暗示，前面需要的词应表达之前发生的动作，所以选start，start out与start同意，表示“一开始”。
86空由句首的but和句末的whether we like it or not得知，此后果无法选择，所以答案为inevitably。
87空前的reduce the damage与后文的a positive approach形成对比关系，所以选instead。
88空由approach得知，所以选adopt，表示“采纳，采用”。
89空由前文的healthful可知，effect应该是积极的，所以选beneficial。
90空为词汇搭配题。full, total和complete都主要表量，所以选entire，表整个城市。
五、写作
这篇作文并不是很难。
首先，本篇文章的基本框架肯定是三段式：概诉、具体内容、附加内容和口号，所以大部分的学生在框架上肯定不会失分。
其次，本篇文章的可发挥性很强，所以大家尽可以拣自己最熟悉的活动去写。如果是为了得到高分，可以考虑是否写一些与众不同的活动，例如：去西部支教、参加奥运筹备活动、出国做自愿者等活动。
最后，从文章内容上来讲，希望尽量条理清晰，但大家尽量不要写成流水帐之类的东西，这是这种文章写作的最大陷阱！口号的写作尤其重要，因为这些东西会给教师留下较深刻的印象，但是切勿无病呻吟。
综合起来说，这篇文章选题中规中矩，不应该成为广大考生此次考试的拦路虎。
an announcement for a voluntary program
ladies and gentlemen, our students’ union is calling for your due attention for a voluntary program to be launched in this imminent summer vacation and we are looking forward to your keen concern and active participation in earnest.
this program is designed to offer the young kids from a certain poverty-stricken area of yun nan province an opportunity of free education, which means a two-month stay there. we are convinced it is bound to help us university students to put our learning to full play, to foster a meaningful conception of life of being more caring and tolerant and to assume new tasks and responsibilities after graduation.
dear fellow students, we are beneficiaries of a rare privilege of formal education, meanwhile, there are many people, as innately talented as us, have been deprived of this equal chance, therefore, we hope sophomores and juniors, if interested and willing to help, in this university to contact us at abc@cde.com or by 021-12345678.
英语四级考试真题及答案
art I Writing (30 minutes)
Directions: For this part, you are allowed 30 minutes to write a letter to a foreign friend who wants to teach English in China. Please recommend a city to him. You should write at least 120 words but no more than 180 words.
________________________________________________________________________
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Part II Listening Comprehension (30 minutes)
听力音频MP3文件，点击进入听力真题页面
Section A News Report
Directions： In this section, you will hear three news reports. At the end of each news report, you will hear two or three questions. Both the news report and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A), B), C) and D). Then mark the corresponding letter on Answer Sheet 1 with a single line through the centre.
Questions 1 and 2 are based on the news report you have just heard.
1. A) Many facilities were destroyed by a wandering cow.
B) A wandering cow knocked down one of its fences.
C) Some tourists were injured by a wandering cow.
D) A wandering cow was captured by the police.
2. A) It was shot to death by a police officer.
B) It found its way back to the park's zoo.
C) It became a great attraction for tourists.
D) It was sent to the animal control department.
Questions 3 and 4 are based on the news report you have just heard.
3. A) It is the largest of its kind.
B) It is going to be expanded.
C) It is displaying more fossil specimens.
D) It is staring an online exhibition.
4. A) A collection of bird fossils from Australia.
B) Photographs of certain rare fossil exhibits.
C) Some ancient wall paintings from Australia.
D) Pictures by winners of a wildlife photo contest.
Questions 5 to 7 are based on the news report you have just heard.
5. A) Pick up trash.
B) Amuse visitors.
C) Deliver messages.
D) Play with children.
6. A) They are especially intelligent.
B) They are children's favorite.
C) They are quite easy to tame.
D) They are clean and pretty.
7. A) Children may be harmed by the rooks.
B) Children may be tempted to drop litter.
C) Children may contract bird diseases.
D) Children may overfeed the rooks.
Section B Conversation
Directions： In this section, you will hear two long conversations. At the end of each conversations you will hear four questions. Both the conversations and the question-s will be spoken only once. After you hear a question. You must choose the best answer from the four choices marked A), B), C)and D). Then mark the corresponding letter on Answer Sheet 1 with a single line through the centre.
Questions 8 to 11 are based on the conversation you have just heard.
8. A) It will be produced at Harvard University.
B) It will be hosted by famous professors.
C) It will cover different areas of science.
D) It will focus on recent scientific discoveries.
9. A)It will be more futuristic.
B) It will be more systematic.
C) It will be more entertaining.
D) It will be easier to understand.
10. A) People interested in science.
B) Youngsters eager to explore.
C) Children in their early teens.
D) Students majoring in science.
11. A) Offer professional advice.
B) Provide financial support.
C) Help promote it on the Internet.
D) Make episodes for its first season.
Questions 12 to 15 are based on the conversation you have just heard.
12. A) Unsure.
B) Helpless.
C) Concerned.
D) Dissatisfied.
13. A) He is too concerned with being perfect.
B) He loses heart when faced with setbacks.
C) He is too ambitious in achieving goals.
D) He takes on projects beyond his ability.
14. A) Embarrassed.
B) Unconcerned.
C) Miserable.
D) Resentful.
15. A) Try to be optimistic whatever happens.
B) Compare his present with his past only.
C) Always learn from others' achievements.
D) Treat others the way he would be treated.
Section C Passage
Directions： In this section, you will hear three passages. At the end of each passage, you will hear three or four questions. Both the passage and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A), B), C)and D).Then mark the corresponding letter on Answer Sheet 1 with a single line through the centre.
Questions 16 to 18 are based on the passage you have just heard.
16. A) They have a stronger sense of social responsibility.
B) They are more likely to succeed in the humanities.
C) They are more likely to become engineers.
D) They have greater potential to be leaders.
17. A) Praise girls who like to speak up frequently.
B) Encourage girls to solve problems on their own.
c) Insist that boys and girls work together more.
D) Respond more positively to boys' comments.
18. A) Offer personalized teaching materials.
B) Provide a variety of optional courses.
C) Place great emphasis on test scores.
D) Pay extra attention to top students.
Questions 19 to 21 are based on the passage you have just heard.
19. A) It often rains cats and dogs.
B) It seldom rains in summer time.
C) It does not rain as much as people think.
D) It is one of the most rainy cities in the US.
20. A) They drive most of the time.
B) The rain is usually very light.
C) They have got used to the rain.
D) The rain comes mostly at night.
21. A) It has a lot of places for entertainment.
B) It has never seen thunder and lighting.
C) It has fewer cloudy days than any other coastal city.
D) It has mild weather both in summer and in winter.
Questions 22 to 25 are based on the passage you have just heard.
22. A) It occurs when people are doing a repetitive activity.
B) It results from exerting one's muscles continuously.
C) It happens when people engage in an uncommon activity.
D) It comes from staining one's muscles in an unusual way.
23. A) Blood flow and body heat increase in the affected area.
B) Body movements in the affected area become difficult.
C) They begin to make repairs immediately.
D) They gradually become fragmented.
24. A) About one week.
B) About two days.
C) About ten days.
D) About four weeks.
25. A) Apply muscle creams.
B) Drink plenty of water.
C) Have a hot shower.
D) Take pain-killers.
Part III Reading Comprehension (40 minutes)
Section A
Directions: In this section, there is a passage with ten blanks. You are required to select one word for each blank from a list of choices given in a word bank following the passage. Read the passage through carefully before making your choices. Each choice in the bank is identified by a letter. Please mark the corresponding letter on Answer Sheet 2 with a single line through the centre. You may not use any of the words in the bank more than once.
When travelling overseas, do you buy water in plastic bottles or take your chances with tap water? Imagine you are wandering about on a Thai island or __26__ the ruins of Angkor. It's hot so you grab a bottle of water from a local vendor. It's the safe thing to do, right? The bottle is __27__ , and the label says “pure water”. But maybe what's inside is not so __28__ . Would you still be drinking it if you knew that more than 90 percent of all bottled water sold around the world __29__ microplastics?
That's the conclusion of a recently __30__ study, which analysed 259 bottles from 11 brands sold in nine countries, __31__ an average of 325 plastic particles per litre of water. These microplastics included a __32__ commonly known as PET and widely used in the manufacture of clothing and food and __33__ containers. The study was conducted at the State University of New York on behalf of Orb Media, a journalism organisation. About a million bottles are bought every minute, not only by thirsty tourists but also by many of the 2.1 billion worldwide who live with unsafe drinking water.
Confronted with this __34__ , several bottled-water manufacturers including Nestle and Coca-Cola undertook their own studies using the same methodology. These studies showed that their water did contain microplastics, but far less than the Orb study suggested. Regardless, the World Health Organisation has launched a review into the __35__ health risks of drinking water from plastic bottles.
A) adequate
B) admiring
C) contains
D) defending
E) evidence
F) instant
G) liquid
H) modified
I) natural
J) potential
K) released
L) revealing
M) sealed
N) solves
O) substance
Section B
Directions: In this section, you are going to read a passage with ten statements attached to it. Each statement contains information given in one of the paragraphs Identify the paragraph from which the information is derived. You may choose a paragraph more than once. Each paragraph is marked with a letter. Answer the questions by marking the corresponding letter on Answer Sheet 2.
Make Stuff, Fail, And Learn While You're At It
A) We've always been a hands-on, do it-yourself kind of nation. Ben Franklin, one of America's founding fathers, didn't just invent the lightning rod. His creations include glasses, innovative stoves and more.
B) Franklin, who was largely self-taught, may have been a genius, but he wasn't really an exception when it comes to American making and creativity.
C) The personal computing revolution and philosophy of disruptive innovation of Silicon Valley grew, in part, out of the creations of the Homebrew Computer Club, which was founded in a garage in Menlo Park, California, in the mid-1970s. Members-including guys named Jobs and Wozniak-started making and inventing things they couldn't buy.
D) So it's no surprise that the Maker Movement today is thriving in communities and some schools across America. Making is available to ordinary people who aren't tied to big companies, big defense labs or research universities. The maker philosophy echoes old ideas advocated by John Dewey, Montessori, and even ancient Greek philosophers, as we pointed out recently.
E) These maker spaces are often outside of classrooms, and are serving an important educational function. The Maker Movement is rediscovering learning by doing, which is Dewey's phrase from 100 years ago. We are rediscovering Dewey and Montessori and a lot of the practices that they pioneered that have been forgotten or at least put aside. A maker space is a place which can be in a school, but it doesn't look like a classroom. It can be in a library. It can be out in the community. It has tools and materials. It's a place where you get to make things based on your interest and on what you, re learning to do.
F) Ideas about learning by doing have struggled to become mainstream educationally, despite being old concepts from Dewey and Montessori, Plato and Aristotle, and in the American context, Ralph Emerson, on the value of experience and self-reliance. It's not necessarily an efficient way to learn. We learn, in a sense, by trial and error. Learning from experience is something that takes time and patience. It's very individualized. If your goal is to have standardized approaches to learning, where everybody learns the same thing at the same time in the same way, then learning by doing doesn't really fit that mold anymore. It's not the world of textbooks. It's not the world of testing.
G) Learning by doing may not be efficient, but it is effective. Project-based learning has grown in popularity with teachers and administrators. However, project-based learning is not making. Although there is a connection, there is also a distinction. The difference lies in whether the project is in a sense defined and developed by the student or whether it's assigned by a teacher. We'll all get the kids to build a small boat. We are all going to learn about X, Y, and Z. That tends to be one form of project- based learning.
H) I really believe the core idea of making is to have an idea within your head—or you just borrow it from someone—and begin to develop it, repeat it and improve it. Then, realize that idea somehow. That thing that you make is valuable to you and you can share it with others. I'm interested in how these things are expressions of that person, their ideas, and their interactions with the world.
I) In some ways, a lot of forms of making in school trivialize （使变得无足轻重） making. The thing that you make has no value to you. Once you are done demonstrating whatever concept was in the; textbook, you throw away the pipe cleaners, the straws, the cardboard tubes.
J) Making should be student-directed and student-led, otherwise it's boring. It doesn't have the motivation of the student. I'm not saying that students should not learn concepts or not learn skills. They do. But to really harness their motivation is to build upon their interest. It's to let them be in control and to drive the car.
K) Teachers should aim to build a supportive, creative environment for students to do this work. A very social environment, where they are learning from each other. When they have a problem, it isn't the teacher necessarily coming in to solve it. They are responsible for working through that problem. It might be they have to talk to other students in the class to help get an answer.
L) The teacher's role is more of a coach or observer. Sometimes, to people, it sounds like this is a diminished role for teachers. I think it's a heightened role. You're creating this environment, like a maker space. You have 20 kids doing different things. You are watching them and really it's the human behaviors you're looking at. Are they engaged? Are they developing and repeating their project? Are they stumbling （受挫）？ Do they need something that they don't have? Can you help them be aware of where they are?
M) My belief is that the goal of making is not to get every kid to be hands-on, but it enables us to be good learners. It's not the knowledge that is valuable; it's the practice of learning new things and understanding how things work. These are processes that you are developing so that you are able, over time, to tackle more interesting problems, more challenging problems-problems that require many people instead of one person, and many skills instead of one.
N) If teachers keep it form-free and student-led, it can still be tied to a curriculum and an educational plan. I think a maker space is more like a library in that there are multiple subjects and multiple things that you can learn. What seems to be missing in school is how these subjects integrate, how they fit t together in any meaningful way. Rather than saying, “This is science, over here is history,” I see schools taking this idea of projects and looking at: How do they support children in higher level learning?
O) I feel like this is a shift away from a subject matter-based curriculum to a more experiential curriculum or learning. It's still in its early stages, but I think it's shifting around not what kids learn but how they learn.
36.A maker space is where people make things according to their personal interests.
37.The teachers, role is enhanced in a maker space as they have to monitor and facilitate during the process.
38.Coming up with an idea of one's own or improving one from others is key to the concept of making.
39.Contrary to structured learning, learning by doing is highly individualized.
40.America is a nation known for the idea of making things by oneself.
41.Making will be boring unless students are able to take charge.
42.Making can be related to a project, but it is created and carried out by students themselves.
43.The author suggests incorporating the idea of a maker space into a school curriculum.
44.The maker concept is a modern version of some ancient philosophical ideas.
45.Making is not taken seriously in school when students are asked to make something meaningless to them based on textbooks.
Section C
Directions: In this section, you will hear a passage three times. When the passage is read for the first time，you should listen carefully for its general idea.When the passage is read for the second time，you are required to fill in the blanks with the exact words you have just heard. Finally，when the passage is read for the third time，you should check what you have written.
Passage One
Questions 46 to 50 are based on the following passage.
Professor Ashok Goel of Georgia Tech developed an artificially intelligent teaching assistant to help handle the enormous number of student questions in the online class, Knowledge-Based Artificial Intelligence. This online course is a core requirement of Georgia Tech's online Master of Science in Computer Science program. Professor Goel already had eight teaching assistants, but that wasn't enough to deal with the overwhelming number of daily questions from students.
Many students drop out of online courses because of the lack of teaching support. When students feel isolated or confused and reach out with questions that go unanswered, their motivation to continue begins to fade. Professor Goel decided to do something to remedy this situation and his solution was to create a virtual assistant named Jill Watson, which is based on the IBM Watson platform.
Goel and his team developed several versions of Jill Watson before releasing her to the online forums. At first, the virtual assistant wasn't too great. But Goel and his team sourced the online discussion forum to find all the 40,000 questions that had ever been asked since the class was launched. Then they began to feed Jill with the questions and answers. After some adjustments and sufficient time, Jill was able to answer the students' questions correctly 97% of the time. The virtual assistant became so advanced and realistic that the students didn't know she was a computer. The students, who were studying artificial intelligence, were interacting with the virtual assistant and couldn't tell it apart from a real human being. Goel didn't inform them about Jill's true identity until April 26. The students were actually very positive about the experience.
The goal of Professor Goel's virtual assistant next year is to take over answering 40% of all the questions posed by students on the online forum. The name Jill Watson will, of course, change to something else next semester. Professor Goel has a much rosier outlook on the future of artificial intelligence than, say, Elon Musk, Stephen Hawking, Bill Gates or Steve Wozniak.
46. What do we lear about Knowledge-Based Arificial Itelligence?
A) It is a robot that can answer students' questions.
B) It is a course designed for students to leamn online.
C) It is a high-tech device that revolutionizes teaching.
D) It is a computer program that aids student leaming.
47. What problem did Professor Goel meet with?
A) His students were unsatisfied with the assistants.
B) His course was too difficult for the students.
C) Students' questions were too many to handle.
D) Too many students dropped out of his course.
48. What do we lear about Jill Watson?
A) She turned out to be a great sucess.
B) She got along pretty well with students.
C) She was unwelcome to students at first.
D) She was released online as an experiment.
49. How did the students feel about Jill Watson?
A) They thought she was a bit too artificial.
B) They found her not as capable as expected.
C) They could not but admire her knowledge.
D) They could not tell her from a real person.
50. What does Professor Goel plan to do next with Jill Watson?
A) Launch different versions of her online.
B) Feed her with new questions and answers.
C) Assign her to answer more of students' questions.
D) Encourage students to interact with her more freely.
Passage Two
Questions 51 to 55 are based on the following passage.
Thinking small, being engaging, and having a sense of humor don't hurt. Those are a few of the traits of successful science crowdfunding efforts that emerge from a recent study that examined nearly 400 campaigns. But having a large network and some promotional skills may be more crucial.
Crowdfunding, raising money for a project through online appeals, has taken off in recent years for everything from making movies to producing water-saving gadgets. Scientists have tried to tap Internet donors, too, with mixed success. Some raised more than twice their goals, but others have fallen short of reaching even modest targets.
To determine what separates science crowdfunding triumphs from failures, a team led by science communications scholar Mike Sch?fer of the University of Zurich examined the content of the webpages for 371 recent campaigns.
Four traits stood out for those that achieved their goals, the researchers report in Public Understanding of Science. For one, they use a crowdfunding platform that specializes in raising money for science, and not just any kind of project. Although sites like Kickstarter take all comers, platforms such as Experiment.com and Petridish.org only present scientific projects. For another, they present the project with a funny video because good visuals and a sense of humor improved success. Most of them engage with potential donors, since projects that answered questions from interested donors fared better. And they target a small amount of money. The projects included in the study raised $4,000 on average, with 30% receiving less than $1,000. The more money a project sought, the lower the chance it reached its goal, the researchers found.
Other factors may also significantly influence a project's success, most notably, the size of a scientist's personal and professional networks, and how much a researcher promotes a project on their own. Those two factors are by far more critical than the content on the page. Crowdfunding can be part of researchers' efforts to reach the public, and people give because “they feel a connection to the person” who is doing the fundraising—not necessarily to the science.
51. What do we learn about the scientists trying to raise money online for their projects?
A) They did not raise much due to modest targets.
B) They made use of mixed fundraising strategies.
C) Not all of them achieved their anticipated goals.
D) Most of them put movies online for the purpose.
52. What is the purpose of Mike Schafer' s research of recent crowdfunding campaigns?
A) To create atractive content for science websites.
B) To identify reasons for their different outcomes.
C) To help scientists to launch innovative projects.
D) To separate science projects from general ones.
53. What trait contributes to the success of a crowdfiunding campaign?
A) The potential benefit to future generations.
B) Its interaction with prospective donors.
C) Its originality in addressing financial issues.
D) The value of the proposed project.
54. What did the researchers think of the financial targets of crowdfunding projects?
A) They should be small to be sucessful.
B) They should be based on actual needs.
C) They should be assed with great care.
D) They should be ambitious to gain notice.
55. What motivates people to donate in a crowdfunding campaign?
A) The ease of access to the content of the webpage.
B) Their desire to contribute to the cause of science.
C) The significance and influence of the project itself.
D) Their feeling of connection to the scientists themselves.
Part Ⅳ Translation (30 minutes)
Directions: For this part, you are allowed 30 minutes to translate a passage from Chinese into English. You should write your answer on Answer Sheet 2.
中国家庭十分重视孩子的教育。许多父母认为应该努力工作，确保孩子受到良好教育。他们不仅非常情愿为孩子的教育投资，而且花很多时间督促他们学习。多数家长希望孩子能上名牌大学。由于改革开放，越来越多的家长能送孩子到国外学习或参与国际交流项目，以拓宽其视野。通过这些努力，他们期望孩子健康成长，为国家的发展和繁荣作出贡献。
Part Ⅰ Writing
Hi Mark,
I'm so glad that you have made up your mind to teach English in China. Before you make a decision about your precise destination, let me introduce my hometown, Chongqing.
Located in southwest China, Chongqing may not enjoy worldwide fame as much as Beijing or Shanghai, but it is a thriving metropolis with lower cost of living. Working and living here, you can achieve your career goals without feeling too much stress. The locals are known for being warm and hospitable, and you can teach in a way that feels good for you. To be sure, teaching a foreign language in a city where residents speak a dialect all the time can be very challenging. It takes time indeed to correct pronunciation mistakes each student makes. But since you are always praised for your kindness and patience, it should hardly be an obstacle for you.
Anyway, I will support and help you as much as possible, whichever city you go to. I believe living and teaching in China will be a pleasant and memorable experience for you.
Best wishes,
Li Ming
Part Ⅱ Listening Comprehension
1. D
2. D
3. B
4. C
5. A
6. A
7. B
8. C
9. C
10. A
11. B
12. D
13. A
14. C
15. B
16. C
17. D
18. A
19. C
20. B
21. D
22. D
23. A
24. B
25. C
Part III Reading Comprehension
26-35：BMICK LOGEJ
36-45：EICGK FBJDH
46-55：BCADC CBBAD
Part IV Translation
Chinese families attach great importance to their children's education. Many parents hold that they should work hard to ensure their children's access to good education. Not only are they perfectly willing to invest in their children's education, but they also spend much time urging them to study. Most parents expect their children to get admitted to elite universities. Owing to China s reform and opening-up, an increasing number of parents can send their children to study abroad or participate in international exchange programs to broaden their horizons. Through these efforts, they expect their children grow up strong and healthy and make a contribution to the nation's development and prosperity.
职 业：企业人力资源管理师
等 级：国家职业资格二级
卷册三：综合评审
注意事项：
1、请按要求在试卷的标封处填写您的姓名、准考证号、单位名称。
2、请仔细阅读各种题目的回答要求，并在规定的位Z填写您的答案。
3、本卷共有六题，每题20分，考生选择其中任意五题作答。如六题全部作答，只按前五题计总分。
4、请保持卷面整洁，不要在试卷上作任何与答题无关的标记，也不得在标封区填写无关的内容。
【情境】
春藤贸易公司是一家大型国有企业，其从2001年发展到今天已经有10年的历史，在过去的10年里，这家公司不仅出口大型机械到欧美等发达国家，而且在国内构建了自己的生产基地。春藤贸易公司人力资源部下设4个科，即人事管理科、劳资福利科、考核科和培训科。你是这家公司的元老，曾做过业务和办公室主任，现在公司发展规模迅速扩大，公司越来越重视人力资源管理，所以把你调到此部门担任人力资源部经理。你是陈莉，1975年生，大学专业是国际贸易，原来在公司办公室也做过员工档案等相关工作，你最近还参加了很多人力资源管理培训，你有信心把这份工作做好。
今天是5月10日，现在是上午8点，你提前来到办公室，秘书已经将你需要处理的文件、信函、邮件和电话录音整理好，放在了文件夹内。文件的顺序是随机排列的。你必须在两个小时内处理好这些文件，并做出批示。10点钟在会议室还有一个重要的会议需要你主持。在这两个小时里，你的秘书会为你推掉所有的杂事，没有任何人来打扰你。另外，很抱歉，由于电话线路正在维修，你在处理文件的过程中，没有办法与外界通话。
好，可以开始工作了，祝你一切顺利！
【任务】
在接下来的两小时中，请你查阅文件筐中的各种文件、信函、邮件和电话录音等，并用如下的处理表给出你对每个公文的处理思路，做出书面回复。 具体答题的要求是：
1、以下6个公文，可任意选择其中5个进行回复，每题20分，满分100分；
2、请给出你处理问题的思路，并准确、详细地写出你将要采取的措施及意图；
3、在处理每个具体公文时，请认真考虑需要准备哪些资料，需要确认哪些信息，需要和哪些人（部门）进行沟通，需要你的下属做哪些工作，你在处理这些问题时的权限和责任。
【公文一】
类 别：便函
发件人：汤利华 总经理
接受人：陈莉 人力资源部经理
日 期：5月9日
陈莉：
技术开发部最近提出了明年的部门人力资源规划，该部门经理赵昭辉刚从国外归来，对技术趋势把握能力很强，在行业内也有一定的影响。赵经理在部门的人力资源规划方案中提出，目前公司总体技术能力不强与技术开发部员工的素质不高有很大关系，该部门计划裁减三分之二的员工，然后再面向国内外招聘高素质的技术人员。由于这一要求事关重大，请提出你的意见。
汤利华
回复内容：
1.通过这几年的绩效考核结果等信息了解技术开发部人员基本情况；
2.与赵经理面谈听取建议，并与之探讨人员大幅裁减对工作的影响程度；
3.听取赵经理直接上司技术副总对当前技术人员素质结构的看法；
4.做好替换成本与人力投资资本的预算；
5.搜集技术开发部人力资源规划所需资料信息；
6.向赵经理和招聘主管了解高素质人员招聘渠道；
7.拟定技术开发部人员的培训计划；
8.如果确实需要裁减员工，要分批、结合绩效考核进行；
9.建立技术开发部的考核机制，建议用淘汰、转岗而不是裁员的方式进行；
10、与猎头公司联系，探讨替换现有人员的可行性。
【公文二】
类 别：电子邮件
来电人：张超 金工车间主任
接受人：陈莉 人力资源部经理
日 期：5月9日
陈经理：你好！
我是金工车间张超，鉴于我车间工作性质的特点及业务规模的扩大，迫切需要一批既有一定专业知识，也能进行实际操作的具有专业化初级水平的人才。去年8月虽然新招进一批高职院校的应届毕业生，但由于我公司薪酬水平较低，已有一半流失。为此，我们希望人力资源部尽快安排，今年至少要招聘20名操作工，以解燃眉之急。
张超
回复内容：
1.派员去金工车间进行流失人员情况调查，并分析原因；
2.与财务部门沟通，沟通公司薪金提升的可能性及幅度，提出招聘经费需求；
3.加强企业文化建设，提高员工忠诚度；
4.派员直接到有关高职院校进行上门招聘；
5.向公司高层进行汇报，争取高层支持；
6.派员做一份同行业工资水平调查，并与金工车间作对比分析；
7.及时与人力资源市场联系，提出招聘需求信息；
8.对参加校园招聘工作的人员进行培训，提高其业务能力；
9.尝试通过定向培养、委托培养等方式直接从学校获得所需人才；
10.派员设法与流失人员面谈，了解流失原因。
【公文三】
类 别：电话录音
来件人：杜轶 培训科长
接受人：陈莉 人力资源部经理
日 期：5月8日
陈经理：你好！
因为日本地震灾后重建急需大量工程机械，公司看好出口日本这块业务的商机，但是目前公司报关员严重不足，临时招聘难度很大且难解燃眉之急。根据公司人力资源规划，也需要自己培养报关员。据了解，本市的海关、院校和社会培训机构经常举办报关员培训班，但考试通过率都不是很高。公司内部想考报关员的人很多，其中还有新生代农民工，但是相当一部分人是想考出报关员证后跳槽。另外，今年的公司培训经费预算中没有这项外出培训报关员的经费项目。这件事迫在眉睫了，怎么办？请陈经理具体指示。
杜轶
回复内容：
1.立即向公司高层汇报，提出选送人员外出培训的方案；
2.拟定外出培训所需追加经费预算方案，报相关领导和财务部；
3.确定送培对象，签订公司与送培员工的培训协议；
4.确定老报关员与新报关员一一对应实践辅导责任；
5.制定外出培训考核方案，提出培训费用报销办法；
6.确定今年报关员补充计划人数，并在公司内部发布报名信息；
7.调查各个报关培训机构的资质声誉、开班时间、费用标准、考试通过率等；
8.根据对培训机构的调查结果，选择最佳培训机构并进行沟通；
9.拟定公司与送培员工签订的约定服务期的培训协议。
【公文四】
类 别：便函
来件人：汤利华 总经理
收件人：陈莉 人力资源部经理
日 期：5月8日
陈莉：
10号下午你是否有空，我刚刚看过上半年的绩效考评结果，综合过去两年来各部门运行情况，我觉得有必要对公司的中层干部进行调整。另外，公司明年要上一些新项目，需要有针对性地补充一些管理人员，我想听听你的意见，请准备一下相关资料，并与我联系。
汤利华
回复内容：
1.准备两年来各部门的绩效考核评估结果；
2.分析绩效考核排名靠后部门存在的原因；
3.准备现有组织结构图和高层、中层干部名单；
4.实施同行业人员薪金调查，拟定新设岗位薪酬方案；
5.根据新上项目，进行岗位分析和胜任能力评估；
6.根据考核结果和人才库名单，初步确定拟提升人员名单；
7.拟定调整人员的工作岗位安排建议；
8.完善中层干部培训方案，提高中层干部素质；
9.完善绩效考核机制，充分发挥激励作用。
【公文五】
类 别：电话录音
来件人：王健 劳资福利科长
接受人：陈莉 人力资源部经理
日 期：5月6日
陈经理：你好！
由于国际金融危机后北美和欧盟经济恢复缓慢，出口订单数量下降，加上代理商对我公司出口商品的.压价，公司销售部门员工的绩效考核工资部分大幅下降，因为现公司销售部门员工的薪酬结构中绩效工资比例很大，造成总收入下降。近几个月已有好几个销售业务骨干离职，还有相当一些也有离职意向。经离职访谈，主要反映是对公司绩效工资的制定不能根据市场环境变化而变化意见较大，而且认为公司现有薪酬结构中的岗位技能工资和绩效工资比例不合理。看来这个问题较大，如不能及时妥善解决，公司的销售业务骨干的流失将带走客户和市场，请陈经理尽快指示。
王健
回复内容：
1.向公司高层领导汇报，并请公司高层注意问题的严重性；
2.在销售部门内进行员工薪酬满意度调查，重点是对薪酬结构的调查；
3.进行外贸销售岗位的市场薪酬调查；
4.与销售部经理沟通，商讨薪酬结构的存在问题；
5.召开销售部门员工座谈会，征求对现有薪酬制度和结构的改进建议；
6.制定销售部门新的薪酬改进方案；
7.薪酬改进方案中，加强非货币收入的设计；
8.在销售部门开展企业文化和忠诚度的培训；
9.制定与绩效挂钩的激励政策和评奖标准，与年度收入挂钩。
【公文六】
类 别：电话录音
来件人：李敏敏 总裁办公室秘书
收件人：陈莉 人力资源部经理
日 期：5月8日
陈经理：
你好，我是总裁办小李。我们公司使用的一名派遣工因为个人情感问题与他人发生矛盾。上周三中午，他就餐后回公司上班时，对方在我公司大门口将他拦住，双方发生了激烈争吵，相互撕扯中从大门外打到大门内，最终这位派遣工将对方打伤。现在，对方将我们公司和这名员工一起告到法院，说是我们公司员工在我们单位内将其打伤，要求我们公司也要承担赔偿责任。总裁听说后，感觉挺冤，认为这员工只是一名派遣员工，而且他打人也跟公司无关，不应该为他的行为承担赔偿责任。另外，总部大楼的保洁、绿化、食堂等好多岗位也用的派遣工，乱哄哄的。前不久，还有人给媒体投诉，说我们公司从来不安排派遣工享受年休假。总裁要抽时间听听你的意见，请你赶快准备一下。
李敏敏
回复内容：
1.准备文件依据：公司是否要承担赔偿责任，关键在于该员工造成他人伤害是否是“因执行工作任务”，与他是否是派遣工没有区别。
2.这派遣员工与他人争吵和打架，是因为自身情感私人原因，致人受伤的行为与执行工作任务并无关系。受害人应该直接找该员工要求赔偿。
3.检查与劳务派遣单位签订的劳务派遣协议，是否约定派遣工的年休假等待遇。
4.立即召集各使用派遣工的部门，对派遣工的情况进行评价。对与本公司合作的劳务派遣公司进行一下梳理；
5.劳务派遣单位有协助本单位进行员工管理的义务，应加强对员工的教育管理。
6.检查现有岗位用人情况，除了临时性、辅助性、或者替代性的工作岗位外，避免使用劳务派遣工；
7.本公司对劳务派遣工的日常管理仍负有主要责任，要严格管理，提高效率。
8.如果侵害行为与工作无关，即使发生在工作时间、工作地点，用人单位也不承担责任，由该员工自己承担。
9.如果劳务派遣协议没有约定年休假等相关待遇，必须尽快就此作出补充约定。
