下面是小编整理的商务英语1000单词 Unit 12 ：Customer Complaints 客户投诉（共含6篇），欢迎大家阅读分享借鉴，希望对大家有所帮助。同时，但愿您也能像本文投稿人“勒略”一样，积极向本站投稿分享好文章。
Unit 12 Customer Complaints
第12单元 客户投诉
apologize
We apologize for our mistake.
抱歉;致歉
我们对所造成的错误致上歉意。
break down
The printer is always breaking down.
故障
这台印表机老是故障。
claim
The claim was not approved by the insurance company.
(保险)理赔;费用申请
保险公司并未核准这项理赔。
complaint
Let's begin with the recent complaints about customer service that we've received.
抱怨;不满
我们就从最近客服部所接到的客诉开始讨论。
criticism
The online auction company has been under intense criticism lately.
批评
这家线上拍卖公司近来饱受严厉批评。
defective
You can get refunds on any damaged or defective merchandise.
瑕疵的;有缺陷的
任何损坏或瑕疵商品皆可退款。
feedback
I'm interested to hear your feedback regarding our products.
意见反映
我想听听您对我们产品的意见。
improve
What could we do to improve our service?
改进;改善
我们能做什么来改善服务品质?
invalid
Your warranty is invalid without an official registration stamp.
无效的
您的保修单没盖官方注册章所以无效。
price list
We had some internal problems with the price list.
价目表
我们公司内部在价目表上出了问题。
product quality
Your product quality is terrible.
产品品质
你们的产品品质很差。
purchase
We can send you a shipping label so that you can return your purchase at no extra charge.
购买
我们会寄给你一张出货标签，这样你就可以免费退货。
refund
I want a full refund.
退费
我要全额退费。
replacement
If it doesn't work then we can give you a replacement or a refund.
更换
如果不能用的话我们可以帮你换一台或退费。
warranty
I bought your three-year warranty, but I don't really understand this term.
保修单;保修期
我跟你们买了三年保修期，但 有个条款我不是很清楚。
Unit 7 Mail
第七单元 电子邮件
address book
Let me see if I have his number in my address book.
通讯录
我看一下我的通讯录里有没有他的电话号码。
attachment
The attachments are the three files you asked for.
附件
附件是你要的三个文档。
capacity
The capacity of the network's server was recently increased.
容量
网络伺服器的容量最近加大了。
CC (carbon copy)
Please CC me on the e-mail.
抄送
请将这封电子邮件抄送给我。
delete
I delete at least ten unwanted e-mails every day.
删除
我每天至少要删除十封不想收的电子邮件。
download
Why is this e-mail taking so long to download?
下载
这封电子邮件为什么下载这么久?
I'll e-mail you her contact information.
发电子邮件
我会发电子邮件告诉你她的联络资料。
forward
Please forward me his email and I'll get back to you.
转发
你能不能把他的电子邮件转发给我，我再回给他。
junk mail
The IT department installed a filter to block junk mail.
垃圾邮件
资讯部安装了一个过滤器来阻挡垃圾邮件。
mailbox
You can't receive e-mail because your mailbox is over its limit.
邮件信箱
你无法收信，因为你的信箱已经塞爆了。
recipient
Enter the recipient's e-mail address, choose the file you want to send, and click on the “Send” button.
收件者
输入收件者的网址，选择要发送的文档，接着按“传送”键。
reply
Thank you for your reply.
回复
感谢您的回复。
salutation
My question is whether to use a colon, comma, or dash after the salutation.
称谓
我的问题是：称谓后面是要用冒号、逗点还是破折号。
subject
Subject: Your order has been shipped.
主题
主题：订货已运送。
Unit 5 Management
第五单元 经营管理
administration
Pamela, could you give us an overview of the Administration Department?
行政;管理
帕梅拉，你可不可以为我们简介一下行政部门?
assignment
It was difficult for me to take care of both John's assignment and my own responsibilities.
分派;任务
要同时兼顾分派给约翰的任务和我自己的职责是很困难的。
audit
Accounting irregularities were found during the audit.
稽查;稽核
稽核时发现了一些会计缺失。
authority
I'm afraid I don't have the authority to approve that.
权限
这个我恐怕没有权限核准。
bankruptcy
After losing money for two years, the company declared bankruptcy.
破产
亏了两年之后，该公司宣告破产。
corner the market
Our goal is to corner the market nationwide.
垄断市场
我们的目标是要垄断全国市场。
corporate culture
The biggest challenge for Freedom Group will be to maintain its corporate culture.
企业文化
弗瑞登集团最大的挑战将是维系其企业文化。
development
Although product development is important, we also need to upgrade our distribution network.
发展;开发
产品开发固然重要，但我们也必须改进我们的配销网。
diversify
Let's not put all our money in one investment. Let's diversify.
多角化 ; 多样化
我们不要把钱全放在同一项投资，我们要多样化投资。
downsize
Downsizing is one way to reduce costs.
缩编
缩编是降低成本的途径之一。
innovation
The company encourages innovation.
创新
该公司鼓励创新。
merger
The two companies decided to complete the merger.
合并;并购
这两家公司决定完成合并。
operation
Our company has been in operation since .
营运
我们公司自一九九六年开始营运。
risk
This hands-off approach could lead to huge risks for the companies.
危机;风险
这种放手不管的作法可能会为企业带来巨大风险。
strategy
Peter Senge is one of the most progressive thinkers about business strategy in the world today.
策略
彼得•圣吉是当今世上在企业策略领域最具革新的思想家。
subordinate
Mr. Brown valued opinions from his subordinates.
下属
布朗先生重视下属的意见。
track record
Partner Investments is hiring brokers with great investment track records.
绩效纪录
帕特嫩投资公司将聘请投资绩效卓越的经纪人。
Unit 1 Banking
第一单元 银行业务
ATM
You can change your PIN at the ATM.
自动柜员机
你可以在自动柜员机上修改密码。
automatic bill payment
Tina pays her phone bill with an automatic bill payment.
自动转帐服务
蒂娜利用自动转帐服务付电话帐单。
balance
If you keep a balance of $1,000, you won't have to pay the $20 monthly-service fee.
差额;余额
如果你保持1000美元的余额，就不必付每月20美元的服务费了。
bank account
How do I open a bank account here?
银行帐户
我要怎么开户?
bank holiday
What happens if payday falls on a bank holiday?
银行公休日;国定休息日
如果发薪日正好碰上了国休日那该怎么办?
banking
Could you sign me up for online banking?
银行业务
你能帮我申请网络银行服务么?
banknote
Wads of banknotes were hidden in the bag.
纸币;钞票
包里藏了数叠钞票。
certificate of deposit
Redeeming your certificate of deposit before maturity may result in withdrawal penalties.
定期存款
如果你在定期前解约可能要付提前解约金。
checking account
I need to make a withdrawal from my checking account.
支票存款帐户
我要从我的支票帐户中提款。
deposit
I didn't get my pay deposit this month.
存款
我这个月的薪水存款没有入帐。
discount rate
The discount rate is set by the Fed.
贴现率
贴现率是由联储决定的。
Individual Retirement Account
Does it matter where I open an Individual Retirement Account?
个人退休帐户
我到哪开个人退休帐户重要么?
interest
Interest rates are not expected to increase.
利率
利率应不会再涨。
safe-deposit box
She kept her jewels in her safe-deposit box.
(银行)保险箱
她把珠宝放在银行保险箱里。
savings account
I need to transfer money from my savings account to my checking account.
储蓄存款帐户
我要把钱从储蓄存款帐户转到支票存款帐户。
signature
Tom forged his boss's signature to steal company funds.
签名
汤姆伪造了他老板的签名盗取了公司的资金。
teller
Marcy started as a bank teller, but now she's a loan officer.
出纳员
玛希刚开始是当出纳员，但是现在是贷款员。
transfer
The money has been transferred into my account.
转账
钱已经转入我的帐户。
wire
Judy's father wired money to her bank account.
汇款
朱迪的父亲将钱汇入了她的帐户。
withdraw
I withdrew $300 from my savings account.
取款
我从我的储蓄存款帐户提取了300美元。
Unit 8 Fax
第八单元 传真
activity report
Check the activity report to see if the fax went through.
(传真机)使用报告
查一下使用报告看看这份传真有没有传过去 。
cover sheet
When sending faxes to your clients, you should include a cover sheet.
标题页
传真给客户时，你应该附上标题页。
face down
Place the papers face down on the paper tray.
正面朝下
将纸张正面朝下放到走纸匣上。
fax machine
This fax machine looks complicated.
传真机
这台传真机看起来很复杂。
incoming
There is a danger that incoming faxes could be read by unauthorized persons.
传进来的
有个危险是，传进来的传真会被没有权限看的人看到。
paper jam
If you have a paper jam, make sure you clear the jammed paper properly.
卡纸
如果卡纸，你要确定适当地将卡纸清除。
refill
Susan refilled the paper tray.
再装填
苏珊装纸到纸匣。
resolution
The fax machine allows any fax to be sent in either high or low resolution.
分辨率
这传真机可选择传高分辨率或低分辨率。
scan
The documents fed into the fax machine were scanned and came out in the return tray.
扫描
文件放入传真机会被扫描然后送出到文件回收匣。
Unit 15 Economic Trends
第15单元 经济趋势
boom
Living standards improved greatly during the post-war boom.
景气;繁荣
战后经济繁荣期间，生活水平大幅改善。
economic fluctuation
The Central Bank successfully curbed the economic fluctuation.
经济波动
央行成功抑制了这样的经济波动。
inflation
The country suffers from high inflation.
通货膨胀
该国饱受高通膨之苦。
lagging indicator
Inflation is a lagging indicator, so it continues to rise even as the economy slows.
落后指标
通膨是一项落后指标，因此即使经济趋缓它仍持续上升。
optimistic
Analysts are cautiously optimistic about the country's economic future.
乐观的
分析师审慎乐观预期该国经济的未来。
outlook
The economic outlook for the second half of the year is dimmer than in the first half.
展望
下半年经济展望比上半年更不看好。
recession
The government is changing policies to pull the country out of recession.
经济衰退
政府正改变政策好让国家脱离经济衰退。
recovery
Sales show a strong indication of economic recovery.
复苏
销售强烈显示经济复苏的迹象。
stagnant
Since the 1970s, the country's economy has been stagnant.
停滞的
自20世纪70年起，该国经济一直停滞不前。
turnaround
People expect a remarkable turnaround in our economy.
(营业、经济等的)突然好转
人民期望经济能显着好转。
★ 客户投诉管理制度
★ 客户投诉检讨
★ 客户投诉经过范文
